Opera System
Lemonie Chennoufi
Front Office
Summary
Having grown up in various countries, I possess a unique background that fosters open-mindedness and adaptability. My diverse experiences have enabled me to connect with individuals from all walks of life. My passion for hospitality drives me to create meaningful interactions and ensure exceptional guest experiences, grounded in respect and empathy.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
GUEST EXPERIENCE MAKER (TRAINEE)
Regent Hotel
05.2024 - 10.2024
- Managed welcome cards, credit card settlements, and contributed to lobby operations.
- Controlled queues during peak hours and streamlined check-in/check-out processes.
- Monitored OOO/OOS rooms; documented issues and coordinated timely repairs.
FOOD AND BEVERAGE (TRAINEE)
Hansar Hotel
04.2023 - 09.2023
- Welcomed guests, managed breakfast seating, and ensured a smooth dining experience.
- Prepared beverages and efficiently processed orders while addressing guest inquiries and complaints.
- Assisted in training staff in English, enhancing service communication.
PERSONAL GUEST EXPERIENCE MAKER (TRAINEE)
Six Senses Hotel
03.2022 - 09.2022
- Delivered personalized service to VIP guests, managing pre-arrival processes and check-ins.
- Organized concierge services including reservations, spa, and activities.
- Maintained comprehensive guest profiles and collected feedback for service improvement.
Education
Bachelor - Management, Business And Tourism
Vatel
Singapore 10.2021 - 04.2024
High School Diploma -
French School
Singapore 09.2017 - 07.2020
Skills
- Customer Service
- Adaptability
- Flexibility
- Empathy
- Team collaboration
Software
Excel
Word
Canvas
Hobbies
- Music: I have been singing since childhood and have even recorded a song on Spotify.
- Water Sports: I enjoy sailing, surfing, and windsurfing.
- Reading: I like to read about various topics that capture my interest at the moment.
Timeline
GUEST EXPERIENCE MAKER (TRAINEE)
Regent Hotel
05.2024 - 10.2024
FOOD AND BEVERAGE (TRAINEE)
Hansar Hotel
04.2023 - 09.2023
PERSONAL GUEST EXPERIENCE MAKER (TRAINEE)
Six Senses Hotel
03.2022 - 09.2022
Bachelor - Management, Business And Tourism
Vatel
10.2021 - 04.2024
High School Diploma -
French School
09.2017 - 07.2020
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