Lee Ying Ying Jocelyn

• Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
• Generated new business with marketing initiatives and strategic plans.
• Manage a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
• Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
• Negotiated deals and contracts with clients and developed long term relationships that results in growth.
• Manage sales process for the digital product from lead generation to sales closure.
• Provides regular reporting on key metrics such as number of new subscribers, activation rate, engagement rate and sales.
• Work closely with marketing team and product team to launch effective marketing campaigns to increase clients' engagement rate.
• Established relationships with key decision-makers within clients' organization to promote growth and retention.

Relationship Management

• Understanding of whole payment system
• Acquire and grow ShopeePay’s offline Enterprise merchant network
• Managing >60 Enterprise Merchants’ ShopeePay account with steady growth.
• Cover end to end Merchant Acquisition Cycle - Lead Generation to outreach, Pitch and Negotiate promotions/MDR/Fees.
• Manage each account relationship by setting targets via joint-business planning
• Execute sales and marketing strategies to drive transaction numbers and revenue
• Work closely with 3rd party partners to ensure all executions are completed successfully.

Partnerships

• Secure exclusive partnerships for Key Campaigns such as 9.9 and 11.11
• Work closely with the Marketing Team to execute big campaigns and brand activations
• Secure new exclusive promotions, sponsorships and exciting mechanics each month for PR pushes.

Reporting

• Plan B2c landscape for each category by analyzing sales performance
• Work closely with the respective categories and business intelligence team to achieve overall targets.
• Work closely with Enterprise merchants to do quarterly Business Reviews

Relationship Management

• Manage each account relationship by setting targets via joint-business planning.
• Execute sales and marketing strategies to drive transaction numbers and revenue.
• Work closely with 3rd party partners to ensure all executions are completed successfully.

Partnerships

• Secure exclusive partnerships for Key Campaigns such as 9.9 and 11.11.
• Secure new exclusive promotions, sponsorships and exciting mechanics each month for PR pushes.

Reporting

• Plan B2C landscape for each category by analyzing sales performance.
• Work closely with the respective categories and business intelligence team to achieve overall targets.

• Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
• Distribution of sales leads to respective team within a timeframe.
• Responsible for preparing sales related documents throughout sales process.
• Acts on guests’ request, provides initial suggestions on sales enquiries.
• Proficient in the application of all sales tools and systems, maintenance and management of database, support with departmental reports.
• Management of office supplies and administering of expenses claims for staffs.

• Responsible for all patient’s related duties such as appointment scheduling, collection of payments and financial counseling.
• Handling of patients’ records and assisting doctors with patient’s medical reviews.

• Answering of multiple hotlines (including ticketing, helpdesk, corporate booking) and outbound calls for canceled/ postponed events).
• Ensure Call Centre Service Levels are achieved.
• Handle and follow up on open and escalated cases in a timely manner.
• Conduct website testing for events starting sales.