Lee Kien Heng Richard
Summary
Dedicated professional with 15 years in the logistics industry, blending sales and marketing expertise. Seeking a challenging and rewarding career in a growth-oriented organization, aiming to leverage industry knowledge, positive interaction skills, and an established network for mutual success and advancement.
Overview
16
16
years of professional experience
Work History
Regional Account Manager
Schenker (Asia Pacific) Pte Ltd
10.2022 - Current
- Expertly managing key customers – Jabil, NCR, Arrow, Motorola Solutions – with an annual air tonnage of 6,000 tons and annual ocean FCL of 4,000 TEUs.
- Strategic Account Development: Orchestrated comprehensive account growth, covering strategy, penetration, relationship management, and business improvements
- Strategic Planning Expertise: Played a pivotal role in annual Key Account Management (KAM) budget and development planning for the region
- Opportunity Identification: Detailed and evaluated business opportunities, tracking feasibility for informed decision-making.
Regional Key Account Manager
NNR Global Logistics Pte Ltd
01.2020 - 10.2022
- Ensure Operational Excellence and Customer Service quality is maintained in each office supporting the account in the region
- Respond, prepare and follow through customers' requests for RFQ, proposals, quotations, presentations and solutions in a timely manner and with utmost professionalism
- Responsible for APAC projects, setting up SOP and implementation
- Identify and evaluate any potential risk of circumstances to mitigate any delays or deviations
Account Manager
FedEx Express Pte Ltd
07.2012 - 11.2019
- Strategic Positioning: Drive success by positioning FedEx's value proposition against competition, developing solutions, implementing pricing programs, and planning sales initiatives for strong market penetration, yield enhancement, and customer satisfaction
- CRM System Management: Develop and maintain a customer relationship management system for tracking sales activities, pipeline management, and industry information to forecast revenue and design effective selling strategies
- Key Customer Reviews: Conduct Quarterly Business Reviews for key customers, including HP, Cummins, Cotton-On, and Zimmer
Senior Business Development Executive
SF Express (S) Pte Ltd
07.2011 - 07.2012
- Customer Acquisition Excellence: Proven track record in successfully acquiring new customers, demonstrating a keen ability to identify and capitalize on opportunities in the market
- Innovative Sales Strategies: Led the development of dynamic sales strategies, aligning with organizational goals to drive business expansion and capitalize on emerging opportunities in the market.
Account Manager
UPS SCS (S) Pte Ltd – Freight forwarding and Ocean freight
01.2010 - 07.2011
- Strategic Major Account Development: Spearheaded the development and service of major accounts, overseeing transactions exceeding USD 20,000 monthly, and ensuring the highest levels of client satisfaction
- Target-Driven Sales Success: Achieved and surpassed sales targets set by the management, showcasing a results-oriented approach and contributing to the overall success of the sales team
- Detailed Reporting and Analysis: Submitted comprehensive and timely daily reports and visit summaries, providing valuable insights for strategic decision-making
Account Manager
DHL Express (S) Pte Ltd
11.2007 - 12.2009
- Strategic Customer Acquisition: Instrumental in successfully acquiring new customers, employing a strategic approach to identify and capitalize on market opportunities
- Results-Driven Sales: Consistently met and exceeded sales targets set by management, demonstrating a commitment to achieving and surpassing key performance indicators
- Comprehensive Reporting: Diligently submitted timely and detailed daily reports and visit summaries, providing management with actionable insights for informed decision-making
Education
Bachelor in Logistics and Supply Chain Management -
Singapore University of Social Sciences
Singapore12.2023
Diploma in Sales and Marketing -
Marketing Institute of Singapore
Singapore05.2002
GCE 'O' Level -
Gan Eng Seng School
Singapore12.1995
Skills
- Market Analysis
- Account Servicing
- Revenue Growth
- Customer Relationship Development
- Time management
- Adaptability
- Problem solving
- Client engagement
- Industry expertise
- Cross-functional collaboration
- Conflict resolution
- Strategic planning
Languages
English
English
English
Leadership Engagements
- Youth Advocacy Leadership: Serve as the Vice Chairperson for the Youth PAP at the Hong Kah North Branch, contributing to the development and advancement of youth initiatives.
- Strategic Committee Involvement: Actively participated as a committee member for the FedEx Annual Sales Meeting in 2013, contributing to the planning and execution of key corporate events.
- Community and Sports Leadership: Hold the esteemed role of Chairperson for the Bowling Club at ERC FedEx since 2014, exhibiting leadership prowess in both community engagement and sports organizational management.
References
Mr Loy Khang Yang, E2Open, Area Sales Director, 9765 7652
Hobbies and Interests
Bowling, Soccer, Cycling and Swimming
Timeline
Regional Account Manager
Schenker (Asia Pacific) Pte Ltd
10.2022 - Current
Regional Key Account Manager
NNR Global Logistics Pte Ltd
01.2020 - 10.2022
Account Manager
FedEx Express Pte Ltd
07.2012 - 11.2019
Senior Business Development Executive
SF Express (S) Pte Ltd
07.2011 - 07.2012
Account Manager
UPS SCS (S) Pte Ltd – Freight forwarding and Ocean freight
01.2010 - 07.2011
Account Manager
DHL Express (S) Pte Ltd
11.2007 - 12.2009
Bachelor in Logistics and Supply Chain Management -
Singapore University of Social Sciences
Diploma in Sales and Marketing -
Marketing Institute of Singapore
GCE 'O' Level -
Gan Eng Seng School
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