Lee Wei Chun
Summary
Proven sales leader with a track record of enhancing customer satisfaction and increasing sales revenue. Excelled in upselling, cross-selling, and interpersonal communication, consistently achieving top performer status. Demonstrated expertise in customer service and sales strategies, significantly expanding customer base and fostering trust-based relationships.
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
17
17
years of professional experience
Work History
Sales Executive
Picco Enterprise Pte Ltd
09.2022 - 01.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Managed portfolio of high-value accounts, ensuring they received exceptional service.
- Led training sessions for new sales representatives, enhancing team expertise and performance.
Sales Executive
M1 Shop Pte Ltd
09.2015 - 12.2018
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Senior Manager
Hangten
04.2012 - 06.2015
- Provided strong leadership to enhance team productivity and morale.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Achieved operational excellence by streamlining processes and implementing best practices.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Evaluated hiring, firing, and promotions requests.
Sales Sepervisor/Assistant Manager
Bossini
06.2009 - 02.2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Sales Assistant/Sales Supervisor
Hangten
10.2006 - 03.2009
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
Education
SPM
Skills
- Customer service
- Interpersonal communication skills
- Product and service knowledge
- Sales closing
- Upselling and cross selling
- Coaching and Mentoring skill
Timeline
Sales Executive
Picco Enterprise Pte Ltd
09.2022 - 01.2024
Sales Executive
M1 Shop Pte Ltd
09.2015 - 12.2018
Senior Manager
Hangten
04.2012 - 06.2015
Sales Sepervisor/Assistant Manager
Bossini
06.2009 - 02.2012
Sales Assistant/Sales Supervisor
Hangten
10.2006 - 03.2009
SPM
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