Laura Sockalingam
Senior Account Manager
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader skills with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic with robust background in customer relationship management.
Overview
18
18
years of professional experience
9
9
years of post-secondary education
Work History
Senior Account Manager - Regional Accounts Management
Argus Media
10.2018 - Current
- Company Overview: Argus is the leading independent provider of market intelligence to the global energy and commodity markets
- Covering Singapore and Oceania market
- Successful in overachieving M1(farming) and M2(hunting) targets
- Part of the organizing committee for successful forums
- Chair for the Women's Initiative Network - APAC
- Argus is the leading independent provider of market intelligence to the global energy and commodity markets
Account Manager - Renewals and Account Management
Argus Media
10.2018 - 01.2023
- Company Overview: Argus is the leading independent provider of market intelligence to the global energy and commodity markets
- Covered Oceania market
- Handled and hunted potential leads
- Assisted in organizing forums and webinars
- Achieved and exceeded annual targets
- Argus is the leading independent provider of market intelligence to the global energy and commodity markets
Account Manager - Singapore & Indian Subcontinent
NHST - TradeWinds
11.2014 - 09.2018
- Company Overview: TradeWinds is the world's best selling shipping news provider
- Shipping's major players rely on us as a source of news and opinion to help them make the right decisions every day
- Call all incoming leads as well as research for potential clients via Linked In and various directories to cold call and introduce TradeWinds and meet with as many potentials
- Participate and assist in exhibitions and networking events
- Achieve monthly targets and increase growth from previous year
- TradeWinds is the world's best selling shipping news provider
- Shipping's major players rely on us as a source of news and opinion to help them make the right decisions every day
Associate Telesales Account Manager - ANZ region
CA Technologies
07.2012 - 06.2014
- Company Overview: CA Technologies, formerly CA, Inc
- And Computer Associates International, Inc, is one of the largest independent software corporations in the world
- CA offers management software and solutions for various business needs
- Called and pursued all incoming leads that came via marketing campaigns as well as researched new clients via Linked In and various directories to cold call and introduce Nimsoft products and further qualified potentials
- Worked together with field sales team in ANZ to conduct customer demos, facilitated meetings and calls
- Processed paperwork required for quotes and final deal closure
- Worked on deals for Fujitsu Australia, Tatts Group, Thomas Duryea and more valuing average $80, 000 USD each
- CA Technologies, formerly CA, Inc
- And Computer Associates International, Inc, is one of the largest independent software corporations in the world
- CA offers management software and solutions for various business needs
Inside Sales Team Lead - ANZ & India regions
CA Technologies
07.2012 - 06.2014
- Company Overview: CA Technologies, formerly CA, Inc
- And Computer Associates International, Inc, is one of the largest independent software corporations in the world
- CA offers management software and solutions for various business needs
- Promoted to team lead
- Interviewed, hired and trained brand new inside sales team
- Managed team in addition to covering sales for ANZ and India market with assigned target of $ 450, 000 USD per quarter
- Liaised with India team regularly to help build internal relations which resulted in new sales that were not evident before
- CA Technologies, formerly CA, Inc
- And Computer Associates International, Inc, is one of the largest independent software corporations in the world
- CA offers management software and solutions for various business needs
Account Representative - ANZ region
ServiceSource
05.2011 - 05.2012
- Company Overview: ServiceSource helps B2B companies drive profitable growth and keep customers for life through its leading services and cloud solutions for recurring revenue management
- Liaised with end users and built contented customer relationships whilst upselling their support and subscription with VMware
- Managed distributors and resellers in ANZ market to ensure all renewals were processed smoothly via channel
- Produced quotes and completed relevant paperwork efficiently to close renewals before assigned deadline
- Hit an average renewals target of $1, 500, 000 USD each quarter
- ServiceSource helps B2B companies drive profitable growth and keep customers for life through its leading services and cloud solutions for recurring revenue management
Back End Sales Support
ICIS - Reed Business Information
07.2010 - 12.2010
- Company Overview: ICIS is one of the world's largest petrochemical market information provider, part of Reed Business Information, ICIS has over 800 staff globally
- Put travel plans on hold and returned to ICIS to manage back end sales support on part time basis for a then new project in ICIS
- (As favour to ex-boss)
- ICIS is one of the world's largest petrochemical market information provider, part of Reed Business Information, ICIS has over 800 staff globally
Travel and Charity Program Participant
04.2010 - 06.2010
- Left ICIS to travel and participate in a charity program in India for kids with HIV
Part-time sales support - Asia Pacific region
ICIS - Reed Business Information
11.2006 - 03.2010
- Company Overview: ICIS is one of the world's largest petrochemical market information provider, part of Reed Business Information, ICIS has over 800 staff globally
- Administrative & sales support to core sales team
- Qualified all incoming leads to assist field sales team
- Upon good performance, was made permanent Telesales executive
- ICIS is one of the world's largest petrochemical market information provider, part of Reed Business Information, ICIS has over 800 staff globally
Telesales Executive - Asia Pacific region
ICIS - Reed Business Information
11.2006 - 03.2010
- Company Overview: ICIS is one of the world's largest petrochemical market information provider, part of Reed Business Information, ICIS has over 800 staff globally
- Identified, researched and call cold potential customers to list in ICIS search chemical supplier directory
- Sole representative of ICIS team at chemical conventions held in Mumbai, Shanghai and Milan
- Managed average monthly target of $15, 000 USD
- ICIS is one of the world's largest petrochemical market information provider, part of Reed Business Information, ICIS has over 800 staff globally
Account Executive - Singapore & Indian Subcontinent
ICIS - Reed Business Information
11.2006 - 03.2010
- Company Overview: ICIS is one of the world's largest petrochemical market information provider, part of Reed Business Information, ICIS has over 800 staff globally
- Managed all aspects of B2B sales; liaised directly with current clients to up sell subscriptions as well as engaged and met potential clients to present ICIS and close them on new subscriptions
- Picked by management to cover India and participated in various conventions
- In addition to meeting local clients, travelled to meet clients in India regularly too
- Hit and usually exceeded monthly average target of $ 25, 000 USD
- Renewed and upsell all existing customers before their contract expiry
- Processed all required quotes and paperwork diligently to ensure smooth process for Sales Order team
- ICIS is one of the world's largest petrochemical market information provider, part of Reed Business Information, ICIS has over 800 staff globally
Education
BEng (Hons) - Computing and Electronic Engineering
Heriot Watt University
10.2004 - 07.2006
Diploma - Electronics, Computer & Communications Engineering
Nanyang Polytechnic
07.2001 - 08.2004
Secondary School - undefined
Cedar Girls Secondary School
01.1997 - 12.2000
Skills
Excellent communication and interpersonal skills
Proficient in MS Office
Skilled in CRM systems
Fluent in spoken and written English
Personal Information
Nationality: Singaporean
Timeline
Senior Account Manager - Regional Accounts Management
Argus Media
10.2018 - Current
Account Manager - Renewals and Account Management
Argus Media
10.2018 - 01.2023
Account Manager - Singapore & Indian Subcontinent
NHST - TradeWinds
11.2014 - 09.2018
Associate Telesales Account Manager - ANZ region
CA Technologies
07.2012 - 06.2014
Inside Sales Team Lead - ANZ & India regions
CA Technologies
07.2012 - 06.2014
Account Representative - ANZ region
ServiceSource
05.2011 - 05.2012
Back End Sales Support
ICIS - Reed Business Information
07.2010 - 12.2010
Travel and Charity Program Participant
04.2010 - 06.2010
Part-time sales support - Asia Pacific region
ICIS - Reed Business Information
11.2006 - 03.2010
Telesales Executive - Asia Pacific region
ICIS - Reed Business Information
11.2006 - 03.2010
Account Executive - Singapore & Indian Subcontinent
ICIS - Reed Business Information
11.2006 - 03.2010
BEng (Hons) - Computing and Electronic Engineering
Heriot Watt University
10.2004 - 07.2006
Diploma - Electronics, Computer & Communications Engineering
Nanyang Polytechnic
07.2001 - 08.2004
Secondary School - undefined
Cedar Girls Secondary School
01.1997 - 12.2000