Pei Zea Lai
Summary
Collaborative Technical Support with nine years working experience in analyzing and troubleshooting capabilities with providing technical support, optimizing sourcing and project planning. Detail-oriented team player with strong organizational skills seeking full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills in technical and operational environments.
Overview
12
12
years of professional experience
Work History
Technical Support Engineer
Emerson Asia Pacific Pte Ltd
03.2018 - Current
- Transferred to Singapore Service Center.
- Ensure suitable control valve construction, correct BOM are selected and communicate to workshop.
- Worked closely with suppliers/factories to provide estimated price and lead time for sales team during quotation stage and support sourcing for buyout and obsoleted parts.
- Be internal planner for New Valve assembly line to communicated with sales, customer, workshop, order fulfillment to make sure order on time delivery.
- In year 2020, I had opportunity to expand role as team leader for new valve assembly line to lead 4 members of Service Engineer to worked on new valve assembly and provide technical information and troubleshooting on any technical issue.
- While in early of 2021, I continue to expand roles as Operation Team Leader to taking care order fulfillment team, engineering team and new valve assembly with total 12 members.
- Leading team and communicated with other departments to facilitate fulfillment activities and address issues.
- Conducted cycle counts and reconciled problems within distribution operations and worked on inventory planning and reporting.
Emerson Process Management Sdn Bhd
04.2014 - 03.2018
- Assigned to headquarter in Singapore for one year to go through operation management training program.
- Attached to difference department to learned on operation function.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
Manufacturing Engineer
Emerson Process Management Sdn Bhd
- Provided engineering support for manufacturing technical issue and troubleshooting for production assembly related problems encountered at production.
- Analyzed assembly mechanical requirements to determine feasibility of fixture design.
- Developed necessary work procedures and coordinated training for operators and system maintenance activities.
- Involve in project for supplier development and qualification by handle technical advice, planning/schedule, and try-run process.
Project Engineer
KJM Aluminum Can Sdn Bhd
08.2012 - 03.2014
- Monitoring new line production construction and planning on production line layout, machines installation and control system.
- This project is on scheduled completed with only minor adjustment on layout after in mass production.
Trainee
IDS Manufacturing Sdn Bhd
01.2011 - 07.2011
- Gained knowledge on developed and updated manufacturing procedure under Engineering department of Food Powder line.
Education
Master of Engineering Management -
University of Putra Malaya
Malaysia03.2018
Bachelor of Process and Food Engineering -
University of Putra Malaya
Malaysia08.2018
Skills
- Intermediate user of Magma Software for steel casting simulation
- Intermediate user of Oracle system for data management of product BOM
- Knowledge of metrology (GD&T) but no mandatory
- Troubleshooting Skills and Supply Chain Management
- Technical Support
- Continuous Improvements
- Organizational Skills
- Inventory Management Skills
- Planning and Sourcing
- Supplier Quotes
Languages
English
Intermediate (B1)
Chinese (Mandarin)
Upper intermediate (B2)
Malay
Upper intermediate (B2)
Timeline
Technical Support Engineer
Emerson Asia Pacific Pte Ltd
03.2018 - Current
Emerson Process Management Sdn Bhd
04.2014 - 03.2018
Project Engineer
KJM Aluminum Can Sdn Bhd
08.2012 - 03.2014
Trainee
IDS Manufacturing Sdn Bhd
01.2011 - 07.2011
Manufacturing Engineer
Emerson Process Management Sdn Bhd
Master of Engineering Management -
University of Putra Malaya
Bachelor of Process and Food Engineering -
University of Putra Malaya
Similar Profiles
Raja Raja Chozhan MaharajanRaja Raja Chozhan Maharajan
Asia Pacific Project Management Leader at Emerson Asia Pacific Pte LtdAsia Pacific Project Management Leader at Emerson Asia Pacific Pte Ltd
Rina AsriningtyasRina Asriningtyas
Quality Manager at Emerson Asia Pacific Pte LtdQuality Manager at Emerson Asia Pacific Pte Ltd
Sagarkrishna Yadav MeralaSagarkrishna Yadav Merala
Service Engineer at Emerson Asia Pacific Pte Ltd, Singapore.Service Engineer at Emerson Asia Pacific Pte Ltd, Singapore.