Kok Neng Joel Chua
Customer Service Crew
Singapore
Summary
Dedicated to ensuring customer satisfaction through exceptional service and unmatched support. Adept at utilizing customer service best practices and exploring diverse solutions to effectively address customer needs. Seeking a full-time role that offers professional challenges and allows for the utilization of interpersonal skills, effective time management, and problem-solving expertise. Possessing strong problem-solving abilities, a willingness to learn, and excellent communication skills. Ready to contribute to team success and achieve positive results. Prepared to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Customer Service Crew
Blue2 PTE LTD
08.2012 - Current
- Company Overview: Thatbagiwant
- Engage with customers face to face or via other means to answer and solve their query.
- Delivering customer’s rental or purchases and collection when due.
- Setting up and maintain company’s online shop on Shopify, Lazada and Shopee and get in touch with account manager on promotion setup.
- Engage with customer and setup meeting.
- Contacting of backlog and making arrangement.
- Thatbagiwant
Restaurant Crew
Gerry’s Grill
02.2012 - 07.2012
- Standard waiter service and cooking.
Counter Crew
BCA Academy
07.2009 - 02.2010
- Daily counter duty of verifying worker’s identity, registering and handing over their skill certification.
- Sorting of documents and preparing new certification.
Service Crew
Singapore Night Safari
12.2006 - 12.2007
- Dining service.
- Assist in managing small booth.
Education
Diploma - Moving Images
Temasek Polytechnic
01-2009
Skills
Customer focus
Customer service
Customer relationship management (CRM)
Complaint handling
Coordination
Administrative support
Promotional support
Product promotion
Delivery scheduling
Order fulfillment
Data entry
Additional Information
Have knowledge in using Microsoft Word and Microsoft Excel.
Personal Information
- Age: 36
- Nationality: Singapore
Timeline
Customer Service Crew
Blue2 PTE LTD
08.2012 - Current
Restaurant Crew
Gerry’s Grill
02.2012 - 07.2012
Counter Crew
BCA Academy
07.2009 - 02.2010
Service Crew
Singapore Night Safari
12.2006 - 12.2007
Diploma - Moving Images
Temasek Polytechnic