Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Edzel Sabio

Edzel Sabio

Service Crew

Summary

- Awarded for successfully completed training and development and achieving a high level of competency to be an Introductory, given last September 14, 2001.

- Awarded for successfully completed training and development and achieving a high level of competency to be a Service expert, given last September 14, 2001.

- Team Member of the Quarter Award, given last January 13, 2002.

- Team Member of the Quarter Award, given last July 13, 2002.

- Awarded for successfully completed training and development and achieving a high level of competency to be a Dough Expert, given last September 3, 2002.

- Awarded for successfully completed training and development and achieving a high level of competency in Cashiering, given last December 15, 2002.

- Awarded for successfully completed training and development and achieving a high level of competency to be a Production Expert, given last January 5, 2003.

- Bestows with pride as Best in Attendance, given last December 19, 2003.

- Awarded as Production Expert, given last December 22, 2003.

- For tireless enthusiasm, dedication, and hard work, Team Member of the Month Award was given last June 2004.



Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Crew Member

Pizza Hut
09.2000 - 09.2005
  • Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
  • Assisted in training new team members on operational procedures and customer engagement techniques.
  • Maintained cleanliness and organization of work areas to enhance customer experience.
  • Operated point-of-sale systems to process transactions accurately and efficiently.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.
  • Implemented suggestions for improving service quality and operational efficiency.
  • Monitored inventory levels and communicated needs to management for timely restocking.
  • Facilitated smooth communication between front-of-house and back-of-house teams to streamline operations.
  • Completed tasks efficiently, demonstrating strong multitasking abilities during peak service hours.
  • Achieved high levels of customer satisfaction through attentive listening and empathetic responses to concerns.
  • Implemented new strategies for handling difficult situations, resulting in improved customer retention rates.
  • Adhered to safety protocols and sanitation guidelines, maintaining a safe environment for both staff and patrons alike.
  • Collaborated with team members to achieve performance goals consistently each month.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Educated customers about billing, payment processing and support policies and procedures.

Customer Service Crew Member

Jollibee Metro Mart
03.2000 - 08.2000
  • Contributed to store-wide initiatives aimed at reducing waste and minimizing environmental impact.
  • Ensured inventory accuracy by conducting routine checks and notifying management of any discrepancies promptly.
  • Assisted customers in navigating product offerings, leading to increased sales revenue.
  • Established rapport with regular clients, fostering long-term loyalty through personalized interactions.
  • Provided knowledgeable product recommendations based on individual customer needs, increasing overall satisfaction levels.
  • Managed cash transactions accurately, ensuring proper balances at the end of each shift.
  • Contributed to positive company reputation by delivering exceptional service experiences for customers.
  • Reduced wait times with effective communication between customers and staff members.
  • Supported team morale by actively participating in meetings, sharing ideas for improvement or innovation.
  • Boosted team efficiency by providing support and training on company policies and procedures.
  • Maintained a clean and organized work environment to ensure optimal service delivery.
  • Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Delivered prompt service to prioritize customer needs.
  • Investigated and resolved accounting, service and delivery concerns.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.
  • Implemented suggestions for improving service quality and operational efficiency.
  • Monitored inventory levels and communicated needs to management for timely restocking.
  • Facilitated smooth communication between front-of-house and back-of-house teams to streamline operations.
  • Adhered to safety protocols and sanitation guidelines, maintaining a safe environment for both staff and patrons alike.
  • Collaborated with team members to achieve performance goals consistently each month.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

High School Diploma -

Jose Rizal University, Philippines
04.2001 -

Skills

Customer focus

Certification

Pre-Approved Letter of Consent to Work from Ministry of Manpower

Interests

My unique experience and skills will allow me to contribute to the company's goals and make a positive impact To give up my career for several years was not easy for me But I need to be a full time father for my son Then now that he is already matured and can take care of himself, I will take this opportunity to continue my passion in dealing with customers and delivering a quality service to them I want to be with my wife while she is working here in Singapore as a nurse for 16 years This is the best time for me to go back to work and help my wife financially since our son is already grown up And I am looking forward for a positive outcome for my application Thank you very much

Timeline

Pre-Approved Letter of Consent to Work from Ministry of Manpower

10-2025
Jose Rizal University - High School Diploma,
04.2001 -
Customer Service Crew Member - Pizza Hut
09.2000 - 09.2005
Customer Service Crew Member - Jollibee Metro Mart
03.2000 - 08.2000

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