Kok How Tay
Senior Operations Executive (Team Lead)
Summary
Operations professional with proven track record in optimizing workflows and driving operational excellence. Known for fostering collaborative team environments and delivering results in dynamic settings. Brings strategic mindset and adaptability to ever-changing business needs, with expertise in process optimization and resource management.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
Work History
Senior Operations Executive
Spark Digital Pte Ltd
12.2024 - 03.2025
- Manages a total of approximately 10,000 rental days on short term rent on a monthly basis.
- Took on partnerships with big players like Audi and Skoda.
- Manages a fleet of approximately 1,000 cars
- Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
- Efficiently and effectively identified and solved all problems that impacted direction of business.
- Enhanced customer satisfaction by effectively managing and resolving operational issues in a timely manner.
- Established strong relationships with key stakeholders, ensuring long-term partnerships and mutually beneficial collaborations.
Vehicle Procurement and Financing Team Lead
Spark Motoring Pte Ltd
04.2024 - 12.2024
- Monthly procurement of 10-20 vehicles with at least 10% margin each.
- Sold a total of 68 vehicles in a span of 3 months for company refleet.
- Managed $20,000,000 credit line for financing.
- Streamlined processes for vehicle procurement, registration, and disposal to maintain an efficient and up-to-date fleet.
- Developed strong relationships with dealerships, ensuring a consistent pipeline of quality vehicles for purchase.
- Conducted thorough research on potential vehicle acquisitions, verifying quality and value before committing to purchases.
- Analyzed market trends to identify profitable opportunities for acquiring vehicles at competitive prices.
- Communicated with applicants to obtain loan application information and explain loan process.
- Conducted comprehensive financial analyses to assess borrower creditworthiness and minimize default risks.
- Analyzed applicant financial status, credit, and property evaluation documents to determine feasibility of loan grants.
Insurance and Accident Claims Team Lead
Lumens Pte Ltd
05.2019 - 04.2024
- Involved with handling approximately 2,000 accident cases yearly.
- Overall in-charge for insurance and accident claim of the whole fleet, approximately 4,000 vehicles at peak.
- Saved more than $1,000,000 on policy renewal each year.
- Single-handedly established an ecosystem among insurance companies, workshop and fleet itself.
- Established close working relations with authorities such as SPF and Singapore Customs
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
- Conducted detailed investigations into complex insurance claims to establish liability, contributing to more informed decision-making.
- Compiled and analyzed claim data to identify patterns and recommend preventive measures, reducing future claim occurrences.
- Negotiated settlements effectively, ensuring fair outcomes for both insurance company and claimants.
- Minimized financial losses by identifying and addressing fraudulent claims through rigorous investigation and analysis.
- Safeguarded company interests by diligently identifying potential subrogation opportunities to recover costs from responsible third parties when applicable.
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Developed and conducted training sessions for new hires on best practices in claims processing, elevating team performance.
- Calculated adjustments, premiums and refunds.
Sales Executive (Part Time)
Provenance Asia Pte Ltd
04.2014 - 04.2015
- Top sales for Nokia throughout the years, closing approximately 20 units every week.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Participated in industry trade shows to represent company and generate valuable leads for future business growth.
- Achieved significant sales targets by motivating team and setting realistic yet challenging goals.
- Set and achieved company defined sales goals.
Sales Executive (Part Time)
Club 21 Pte Ltd
10.2010 - 04.2015
- Achieved weekly sales of approximately $20,000 every weekend in boutique sales.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Enhanced client satisfaction, providing exceptional after-sales support and maintaining regular communication.
- Maintained current knowledge of evolving changes in marketplace.
- Presented professional image consistent with company's brand values.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Trained new employees on customer service, money handling and organizing strategies.
Education
Diploma - Retail Management
Temasek Polytechnic
04.2014 - 04.2017
Higher Nitec - Retail Merchandising
ITE College Central
04.2012 - 04.2014
Nitec - Office Skills
ITE College East
01.2011 - 01.2012
Skills
Cost reduction
Operational excellence
Claims investigation
Claims analysis
Critical thinking
Policy renewals
Policy analysis
Vehicle damage surveys
Procurement and purchasing
Purchasing strategies development
Loan servicing
Financial transactions expertise
Financial advising
Portfolio management
Timeline
Senior Operations Executive
Spark Digital Pte Ltd
12.2024 - 03.2025
Vehicle Procurement and Financing Team Lead
Spark Motoring Pte Ltd
04.2024 - 12.2024
Insurance and Accident Claims Team Lead
Lumens Pte Ltd
05.2019 - 04.2024
Sales Executive (Part Time)
Provenance Asia Pte Ltd
04.2014 - 04.2015
Diploma - Retail Management
Temasek Polytechnic
04.2014 - 04.2017
Higher Nitec - Retail Merchandising
ITE College Central
04.2012 - 04.2014
Nitec - Office Skills
ITE College East
01.2011 - 01.2012
Sales Executive (Part Time)
Club 21 Pte Ltd
10.2010 - 04.2015
Similar Profiles
Constance ZaborovConstance Zaborov
Digital Marketing Specialist in Freelance at Digital Spark | Constance ZaborovDigital Marketing Specialist in Freelance at Digital Spark | Constance Zaborov
Francisco OchoaFrancisco Ochoa
iOS Software Senior developer at SPARK DIGITAL an Intive BusinessiOS Software Senior developer at SPARK DIGITAL an Intive Business
Emmanuel MUTIJIMAEmmanuel MUTIJIMA
Wedding Videographer at DIGITAL SPARK STUDIOSWedding Videographer at DIGITAL SPARK STUDIOS