Sharmila Sharma Deviprasad
Senior Operations Executive
Singapore
Summary
Senior operations professional with strong expertise in optimizing processes and driving efficiency. Proven ability to lead teams, adapt to changing needs, and deliver impactful results. Skilled in strategic planning, supply chain management, and operational excellence. Dependable and focused on collaborative success, fostering productive and agile work environment.
Overview
11
11
years of professional experience
3
3
Languages
Work History
Senior Operations Executive
Primech A&P Pte Ltd
05.2016 - Current
- Reduced employee turnover rates by fostering a positive work environment and providing opportunities for professional development.
- Developed and executed strategic plans to successfully achieve organizational growth targets.
- Ensured compliance with industry regulations as well as internal policies by creating comprehensive guidelines for employees at all levels.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Collaborated on operational support tasks to achieve common goal.
- Established and maintained productive staff relationships to Improve workplace morale, increase productivity and enhance personal growth.
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reduced operational risks while organizing data to forecast performance trends.
Operations Executive
Primech A&P Pte Ltd
05.2016 - 12.2022
- Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
- Streamlined operations by implementing efficient processes and procedures, increasing overall productivity.
- Established and maintained productive staff relationships to Improve workplace morale, increase productivity and enhance personal growth.
- Reported issues to higher management with great detail.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Reduced operational risks while organizing data to forecast performance trends.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Operations Executive
Weishen Industrial Services Pte Ltd
04.2014 - 05.2016
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
Bachelor of Science in Hotel & Catering Management - Hotel Management
Vinayaka Missions University
India 04.2001 -
Skills
Cost reduction
Operational excellence
Productivity improvement
Logistics management
Workforce planning
Coaching and mentoring
Organizational development
Forecasting
Strategic planning and execution
Delegation
Labor relations
Safety management
Budget control
Team leadership
Operations management
Leadership training
Cost analysis and savings
Business development
Process improvements
Operations oversight
Timeline
Senior Operations Executive
Primech A&P Pte Ltd
05.2016 - Current
Operations Executive
Primech A&P Pte Ltd
05.2016 - 12.2022
Operations Executive
Weishen Industrial Services Pte Ltd
04.2014 - 05.2016
Bachelor of Science in Hotel & Catering Management - Hotel Management
Vinayaka Missions University
04.2001 -
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