Mei Zhen Koh
Summary
Dynamic Administrative Executive with a proven track record at CARLIKE PTE LTD, adept at enhancing customer satisfaction and safeguarding sensitive information. Skilled in file management and documentation, I excel in fostering collaboration across teams while delivering reliable administrative support. Recognized for reducing discrepancies and improving order accuracy through meticulous attention to detail.
Overview
8
8
years of professional experience
Work History
Administrative Executive
CARLIKE PTE LTD
07.2023 - Current
- Handled confidential information with utmost discretion, ensuring sensitive data was protected from unauthorized access.
- Collected data, input records, and protected electronic files.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
- Collaborated with cross-functional teams to achieve organizational goals, fostering a positive work environment.
Order Entry Clerk
FreshDirect
05.2022 - 05.2023
- Completed accurate order entry and data verification.
- Documented shipping information for orders and tracked packages when necessary.
- Assisted customers with product and service selections.
- Communicated with customers to answer questions and perform account maintenance.
- Reduced order discrepancies by diligently verifying and correcting input data.
- Developed strong relationships with key accounts, providing personalized service while managing their orders seamlessly from start to finish.
- Collaborated with sales and warehouse teams to ensure smooth order fulfillment.
- Enhanced customer satisfaction with accurate and timely order processing.
- Liaised between departments to clarify order details and prevent miscommunication errors.
- Supported team members during peak times, balancing workload within the department efficiently.
Warehouse Assistant
RedMart
09.2018 - 01.2022
- Loaded and unloaded delivery trucks promptly for further distribution.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
- Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
- Received and processed incoming stock to keep inventory levels accurate and up-to-date.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Compared shipping orders and invoices against contents received to verify accuracy.
Cashier
HAO MART
07.2017 - 06.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
GED -
NAVAL BASE SECONDARY SCHOOL
01-2014
Skills
- Customer service
- File management
- Administrative management
- File organization
- Document preparation
- Microsoft office
- Reliable and responsible
- Administrative support
- Documentation and recordkeeping
- Invoice preparation
- File maintenance
- Excel spreadsheets
SINGING
Enjoy singing
Timeline
Administrative Executive
CARLIKE PTE LTD
07.2023 - Current
Order Entry Clerk
FreshDirect
05.2022 - 05.2023
Warehouse Assistant
RedMart
09.2018 - 01.2022
Cashier
HAO MART
07.2017 - 06.2018
GED -
NAVAL BASE SECONDARY SCHOOL
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