Kirtan Soni
Guest Relations Officer
Summary
Encouraging colleague and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Personable Guest Services Agent skilled in communicating with guests to provide information, resolve challenges, and deliver exceptional service. Well-versed in hotel operations and guest account management illustrated over 4 months of industry experience.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Guest Relations Officer
Dusit Thani Laguna Singapore Golf Resort
01.2024 - Current
- Cross-trained and backed up 5 other customer service managers.
- Investigated and resolved 200 customer inquiries and complaints promptly in a week.
- Provided guest assistance and recommendations for tourist attractions.
- Collaborated with hotel departments to ensure seamless guest experiences during their stay.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Trained new personnel regarding company operations, policies and services.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
Health Care Assistant
Parkway Shenton Pte Ltd
12.2021 - 02.2022
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Documented patient information and care activities in electronic health record.
- Played active role in delivering holistic care that addressed not only physical but also emotional well-being of patients under my supervision.
Retail Assistant
NTUC Fairprice
12.2019 - 02.2020
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered incoming calls and emails to provide product information, features and benefits.
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
High School Diploma -
Anderson Serangoon Junior College
1033 Upper Serangoon Road, Singapore 534768 04.2001 -
Skills
Effective Communication
Call Center Operations
Self Motivation
Project management abilities
Adaptability
Task Prioritization
Business Development
Document and Records Management
Guest communication
Data entry proficiency
Hobbies
Personally, on my days off, I enjoy reading the news online with a cup of flat white. Ranging from sports to hot takes, reading the news makes me feel more connected to the world and aware of the happenings. Of course I do get information from social media as well, however I feel that it is best to have a diversified source of information intake rather than just blindly consuming knowledge from one source.
Another hobby I picked up from National Service is that of exercising. From gyms to indoor badminton courts to the swimming pool, I enjoy the exhilaration and feeling of keeping fit from exercising. I try to pair it with a balanced and protein based diet so that I would be able to achieve that dream physique before university starts and it is a work in progress !
Timeline
Guest Relations Officer
Dusit Thani Laguna Singapore Golf Resort
01.2024 - Current
Health Care Assistant
Parkway Shenton Pte Ltd
12.2021 - 02.2022
Retail Assistant
NTUC Fairprice
12.2019 - 02.2020
High School Diploma -
Anderson Serangoon Junior College
04.2001 -