Hakash Thanabalan

- Assists in maximizing room sales and revenue

- Prepares for guest arrivals and departures

- Shows the room features and facilities to guests

-Assists and follows up guests' requests and inquiries, ensuring prompt delivery of mails and

messages

- Recommends F&B outlets and entertainments in the hotel to guests

- Provides information, directions and service based on the hotel standards and policies.

-To manage entire operations of the lodging environment including Front Desk and

Maintenance.

- Responsible in managing customers complaints and queries.

- Monitor cleaning materials and ensure inventories are adequately stocked.

- Ensure a high standard of service and guest satisfaction.

- Check and ensure all safety measures are practiced.

- Perform any other duties assigned by superior or management.

- Responsible to conduct weekly “Facebook Live” for online sales of Sovotel's Hotel Package

and sales on Gintell's Products.

- Ensuring that everything customer will be needing is in order and clean.

- To estimate wait times for guests.

- Monitoring guest waiting list.

- Providing a menu for customers and explain the specials

- Regularly check the reservation book for next meal reservation

- answering customer's question accurately.

- Ensuring effective and fast delivery service by the servers.

- Inspect dining facilities and ensure proper maintenance.

- Welcoming and Greeting customers as they arrived.

- To ensuring the guest receive a great quality service.

- Introducing customers to their servers.

- To greet arriving customers, the Hostess plays a crucial role in organization.

- Key qualities include a polite and positive attitude.

- Making sure menus and tables are clean and well presented.

- Most importantly a nice smile.

- With a positive, outgoing person who enjoys providing excellent service.

- Makes sure to take correct food and drink orders, and attends to customers needs

during their meal.

- Resolves any issues in a polite and professional manner

- To always ensure customer satisfaction.