Experienced and accomplished insurance and reinsurance professional with proven expertise in market strategy planning and implementation, regional oversight and business development, strategic partnership collaboration, and ethical business practices. Build meaningful and trusting relationships with clients and stakeholders. Resulted-oriented and progressive thought leadership with in-depth Southeast Asia insurance value chain experience and cross market influence.
• Lead digital and automated underwriting solutions business for Southeast Asia life & health insurers, reinsurers & MGAs doubled the number of new businesses closed
• Lead the quote process and facilitate technical team to deliver implementation
• Structured and executed 8 profitable deals, negotiated fee terms, and reviewed ~3 ecosystem partnership agreements to scale up expansion
• Won an exclusive partnership with the largest reinsurer in the Philippines to open the untap market of 81M USD
• Increased Verisk’s Asia brand through regular presentation at conferences and webinars as a thought leader
• Developed go to market strategy, designed sales & operating model for Indonesia
• Lead and increased the Employee Network membership by 8% through driving the culture of belonging and inclusion globally
• Lead and execute a SGD1.9M philanthropic insurance project to enhance the accessibility of critical illness insurance schemes for migrant workers
Develop and structure distribution strategy via NGOs, Government Agencies, SMEs to increase the take up of 40,000 workers (from 0)
• +200% in 2019 across all channels and gained market share +10%
• Innovated new features in the IPMI product and enhanced the quotation engine features to meet market evolution and client needs
• Led the BDM and Client service team from mediocre to high performing
• Recruited and mentored a sales team in Jakarta to develop the Indonesia market
• Achieved 19 insurers partnership agreements out of 20 targeted insurers in Singapore to use Aon Hewitt as a Human Capital consulting provider
• Launched and broke into Indonesia market with the first executive compensation project deal with one of the leading Indonesian insurers
• Mentored 3 associates into a trusting and performing team in Jakarta
• Delivered thought leadership presentations in Hong Kong and Indonesia to enhance the Aon’s brand
• Met 100% ANZ Priority and ICICI Bancassurance sales target with a notable 18% increase in sales from offshore teams (Malaysia, Indonesia, Thailand, Philippines) through targeted training initiatives that reduced case management time by 15%
• Identified critical service gaps and implemented a revamped service and support structure, resulting in a 20% increase in customer satisfaction.
• Collaborated with the marketing leader to develop a brand consistency strategy to resonate effectively, this resulted in a 10% increase in sales activities of the Insurance Specialists
• Identified opportunities and threats, provided data-driven recommendations to the enhancement of existing product features and pricing strategies, which secured a 5% market share gain
· Increased gross revenue by over 150%.
· Structured complex insurance trusts for estate planning, facilitating tax-efficient wealth transfer for 10+ high net worth clients (>$5 million investable assets) through Universal Life solutions.
· Generated 100+ qualified leads through regular speaking engagements at multinational corporations and targeted networking events.
· Developed and mentored 3 junior advisors, resulting in a 20% increase in their client acquisition rate within 1 year.
CORE EXPERTISE
Strategic planning and execution
Business development
Partnership and distribution management
Client and stakeholder relationships engagement
Strategic Leadership
Project management
Life & Health Insurance product development
Personal Line Insurance
Automated underwriting
SOFT SKILLS
Critical thinking
Solution-focused problem solving
Rational decision-making /data-based insights
Cognitive empathy
Collaborative communication
Navigating complexity
Teamwork and support
Professional integrity and ethics
People management
Negotiation
Keynote speaker
KEY ACCOMPLISHMENTS
Exceeded APAC target by 28% at Verisk
Launched in Egypt, Vietnam & Philippines with Verisk solution
Won exclusive partnership, National Re, Philippines
Thought leader conference presenter in Singapore and Philippines