Karim Amin
Summary
Dynamic and dedicated Service Crew Member with a proven track record at Andes By Aston @ Changi Airport Terminal 4. Excelled in customer service and cash handling, enhancing customer satisfaction and contributing to sales targets. Known for exceptional teamwork and stress tolerance, consistently delivering quality service and fostering positive customer experiences.
Experienced with providing top-notch customer service in fast-paced environments. Utilizes effective communication and problem-solving skills to enhance customer satisfaction. Track record of maintaining clean, organized workspace while efficiently fulfilling customer orders.
Professional with strong experience in customer service and food industry operations, equipped to deliver exceptional service and ensure customer satisfaction. Focused on teamwork, adaptable to changing needs, and skilled in communication, multitasking, and maintaining clean and efficient work environment. Reliable and results-driven, ready to contribute effectively to any service team.
Overview
1
1
year of professional experience
Work History
Service Crew Member
Andes By Aston @ Changi Airport Terminal 4
04.2024 - 12.2024
- Operated cash register to ring up final bill and process various forms of payment.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Maintained a clean and organized work environment for improved customer experiences.
- Kept customers and crew areas organized.
- Adhered to company policies and procedures consistently, contributing to a positive workplace culture.
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Operated cash registers and POS systems, handling over $10,000 in cash daily.
- Provided exceptional customer service, resulting in increased repeat business and positive reviews.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
- Contributed to the achievement of sales targets through upselling food items when applicable.
- Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
- Collaborated with team members to meet high standards of service during peak hours.
- Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Stocked shelves to organize aisles in assigned department.
- Became familiar with products to answer questions and make suggestions.
- Trained new team members on procedures, customer service, and sales techniques.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals, and collected payments.
- Accurately operated cash register to process customer payments.
- Completed milkshakes and ice cream desserts for customers.
- Replenished serving stations with fresh food and cleaned up spills.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Prepared salads, soups and sandwiches for customers.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Backed up servers by setting up trays and completing some food deliveries.
- Documented customer orders and conveyed special requests to kitchen staff.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Education
Cambridge Primary School
SingaporeSkills
- Customer service
- Cleaning and sanitizing
- Verbal and written communication
- Strong work ethic
- Team collaboration
- Food safety knowledge
- Cleanliness and hygiene
- Efficient task completion
- Performance improvement
- Food safety
- Cash handling
- Stress tolerance
- Safe handling standards
- Menu memorization
- Cash handling proficiency
- Food running
- Order delivery practices
- Reliability and punctuality
- Relationship building
- Order accuracy
- Payment processing
- Beverage preparation
- Inventory management
- Ordering procedures
- Table setting
- Task assistance
- Teamwork and collaboration
- Integrity and honesty
- Problem-solving
- Clear communication
- Customer engagement
- Basic math
- Time management
- Taking orders
- Initiative and Self-motivation
- Safety awareness
- Safe food handling
- Creativity and innovation
- Cleaning
- Interactive communication skills
- Crew leadership
- Attention to detail
- Positive company representation
- Store opening and closing
- Willingness to learn
- Workplace safety
- Sanitation protocols
- Task prioritization
- Product knowledge
Accomplishments
- Resolved product issue through consumer testing.
- Achieved campaign through effectively helping with marketing.
- Achieved sales target by completing effective promotions with accuracy and efficiency.
- Supervised team of 4 staff members.
Timeline
Service Crew Member
Andes By Aston @ Changi Airport Terminal 4
04.2024 - 12.2024
Cambridge Primary School
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