KHAIRUNNISA ANWAR
Summary
Driven by a results-focused approach, I leveraged my technical support and teamwork skills at SIA Engineering Company and ST Engineering Defense Aerospace Services to enhance operational efficiency and customer satisfaction. My expertise in system administration and collaborative efforts led to streamlined production schedules and improved cross-departmental support, significantly contributing to project success and organizational objectives.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure a job position. Ready to help team achieve company goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
TECHNICAL SUPPORT / AIRCRAFT PLANNING
AVIATION LABOUR GROUP / SIA ENGINEERING COMPANY
08.2021 - Current
- Improved customer satisfaction by efficiently diagnosing and resolving paperwork issues.
- Provided exceptional technical support for Supervisors, Planning Managers and Senior Managers.
- Increased efficiency with comprehensive knowledge of completed maintenance task done by relevant departments, allowing for quick issue resolution and paperwork closure.
- Maximized productivity by maintaining an organized work environment and managing multiple projects simultaneously.
- Collaborated with cross-functional teams to address complex customer issues, ensuring a seamless support experience.
- Contributed to a streamlined workflow by maintaining clear and accurate documentation of daily operation support.
- Promoted efficiency among departments with prompt resolution of system issues.
- Generated reports to track performance and analyze trends.
- Knowledge on company's SAP, Electronic Logbook.
- Monitoring Flight Cycles, Flight Hours for A350, 787 Scoot, 787 SQ, 777 fleets.
- Ad-hoc responsibilities as assigned by Supervisor, Managers and VP.
Production Planner
ST Engineering Defense Aerospace Services
03.2021 - 09.2021
- Developed production schedules according to deadlines for existing orders and sales forecasting.
- Coordinated material procurement efforts, ensuring on-time availability of components for uninterrupted production cycles.
- Worked directly with production personnel to resolve production scheduling issues and conflicts.
- Planned and established production schedules and optimized control levels for diversified manufacturing operations.
- Developed, released and monitored daily schedules to foster on-time completion of finished products.
- Managed change requests effectively, balancing priorities while minimizing disruptions to ongoing operations.
Maintenance Production Aircraft Check Planner
Aviation Labour Group / SIA Engineering Company
09.2018 - 04.2020
- Worked directly with production personnel to resolve production scheduling issues and conflicts.
- Managed successful day-to-day operations of projects by maximizing productivity from available resources.
- Successfully managed multiple high-priority projects simultaneously while maintaining strict deadlines.
- Planning, prioritization & managing of all scheduled maintenance tasks including last minutes task needs to be included for in the check A maintenance.
- Coordination & Management of ground time for work execution.
- Classify tasks in daily work plan into various operation sections.
- Additional functions assigned by LM Maintenance Planning Manager.
QC Officer
Boeing Asia Pacific Aviation Services
07.2015 - 08.2018
- Maintained strong vendor relationships by conducting supplier audits and evaluating performance metrics, ensuring alignment with company''s quality objectives.
- Fostered an environment focused on continuous learning and professional development, elevating team performance in meeting quality objectives.
- Supported new product development by conducting comprehensive testing and validation activities, ensuring high-quality outcomes.
- Facilitated interdepartmental collaboration for more accurate product specifications, positively impacting final product quality.
- Other administrative support.
- Coached and mentored junior employees.
- Documented inspection results by completing logs.
Billing Officer
SDV Logistics
08.2013 - 04.2014
- Developed strong working relationships with clients'' accounts payable departments, fostering trust and collaboration on billing matters.
- Reduced payment delays by promptly addressing customer inquiries and resolving disputes professionally.
- Ensured timeliness of payments received through regularly scheduled follow-ups with customers who had outstanding balances.
- Enhanced billing accuracy by thoroughly reviewing invoices and ensuring correct data entry.
- Maintained detailed records of all billable items, ensuring accurate charges were applied consistently across clients.
- Collaborated with sales and accounting departments to resolve discrepancies, improving overall financial performance.
- Contributed to team goals by cross-training as a backup for colleagues during peak periods or absences.
- Worked with multiple departments to check proper billing information.
- Used data entry skills to accurately document and input statements.
Education
Diploma - Aviation Management & Services
Temasek Polytechnic
Singapore05.2021
Higher Nitec - Lectronics Engineering (Wireless LAN)
Institute of Technical Education
Singapore10.2011
Nitec - Electronics (Mobile Devices)
Institute of Technical Education
Singapore12.2010
Skills
- Microsoft Outlook
- Technical Support
- System Administration
- Teamwork and Collaboration
- Technical Documentation
- Support Services
- Microsoft Windows and Office
- Documentation Development
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Timeline
TECHNICAL SUPPORT / AIRCRAFT PLANNING
AVIATION LABOUR GROUP / SIA ENGINEERING COMPANY
08.2021 - Current
Production Planner
ST Engineering Defense Aerospace Services
03.2021 - 09.2021
Maintenance Production Aircraft Check Planner
Aviation Labour Group / SIA Engineering Company
09.2018 - 04.2020
QC Officer
Boeing Asia Pacific Aviation Services
07.2015 - 08.2018
Billing Officer
SDV Logistics
08.2013 - 04.2014
Diploma - Aviation Management & Services
Temasek Polytechnic
Higher Nitec - Lectronics Engineering (Wireless LAN)
Institute of Technical Education
Nitec - Electronics (Mobile Devices)
Institute of Technical Education
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