KHAI JIUN KUU
SINGAPORE
Summary
Experienced and confident leader with exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Collaborative leader with dedication to partnering with coworkers toenhance results, improve processes, and boost productivity. Proactive and hardworking individual focused on continuous operational improvement.
Overview
10
10
years of professional experience
Work History
Operations Manager - Asia Pacific
EOS Singapore
Singapore
05.2023 - Current
- Managed Order Processing Team
- Work with Application Team to ensure orderly operation of the Technical Centre in Singapore for benchmark printing and customers visit
- Managed company Safety, Facility and Operation related topics
- Managed company IT related topics
- Continue to manage Service related activities (carried over from previous role)
Service Manager - Asia Pacific
EOS Singapore
Singapore
10.2021 - 05.2023
- Responsible for the profitability of service organization in APAC region (excluding China and India) via Service Contract renewal and OPEX monitoring
- Managed and lead 9 Field Service Engineers from Singapore, South Korea and service partner’s FSEs in Australia
- Contact person and coordinator for technical, administrative, logistical questions with the customers, distributors, internal departments (i.e. Order Processing, Sales In-house Support, Service and Development)
- Ensure FSEs with high level of field competence, compliance and utilization
- Continue to manage Service related activities (carried over from previous role)
Field Service Engineer Supervisor
EOS Singapore
Singapore
05.2019 - 10.2021
- Supervised 9 Field Service Engineers from Singapore, South Korea and service partner’s FSEs in Australia
- Ensure delivery and quality of services to meet customers expectation and satisfaction in APAC region
- Maintain and ensure calibration compliances for all measurement tools/equipment used by the engineers in the field
Field Service Engineer (APAC)
SLM Solutions Singapore
Singapore
03.2017 - 05.2019
- Pioneer team member for SLM Solutions APAC Regional office
- Installed, Serviced and Supported more than 35 machines in APAC region (Singapore, Malaysia, Thailand, Vietnam, Hong Kong, China, Taiwan, Korea, India, Australia)
- Conducted workshops and trainings on Additive Manufacturing Technology and Machine Operation
- Optimized machine operation training process with guaranteed result from trainees by establishing straightforward machine operation procedure SOP for quick and clear learning process
- Prioritized customers’ requirements with First Line on-call phone and remote support, follow up with on-site physical support
- Ensure customer satisfaction and short machine down time
- Trained and assisted new engineers
- Knowledge & experience in Metal Based Additive Manufacturing
Engineer
Dril-Quip APAC
Singapore
07.2014 - 02.2017
- Reduced material and operation cost by thorough analysis & evaluation of equipment for maximum recovery & minimum wastage
- Strong knowledge in products usage & application
- Increased efficiency on improvising equipment design
- Modeled and drafted technical drawings in accordance with template requirements.
- Seamless and on-time manufacturing by synergetic relationship with key personnel
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
Co-founder
Makeronee Inc.
Singapore
09.2014 - 03.2016
- Co-founded 2 start-up entities in 3D Printing sector to promote and raise awareness in Additive Manufacturing
- 3D Printing Marketplace - Makeronee Inc.
- 3D Modelling & Printing Service Provider - KLONIFI3D - Organized 3D Printing Exhibition with collaboration with IEEE NUS Student Branch in NUS and 10 vendors in 2015
- Conducted 2 Workshops in 3D Printing Technology with collaboration with IEEE NUS Student Branch in NUS
- Managed projects by eliciting, gathering and interpreting customers’ requirement for 3D modelling and printing service
Education
Bachelor of Engineering - Mechanical Engineering
National University of Singapore
Singapore07.2014
Bachelor of Engineering - Mechanical Engineering
Technical University Munich
Germany07.2013
Cambridge A-Level -
Taylor's University
Malaysia07.2009
Skills
- Analytical Aptitude
- Multitask
- Problem Solving
- Attention to Detail
- Leadership
- Creative
- MS Office
- SAP
- SolidWorks
Languages
English
Mandarin
Malay
Cantonese
Activities
- Vice President, IEEE NUS STUDENT BRANCH. 2013
- Internal Project Director, IEEE NUS STUDENT BRANCH. 2012
Personal Information
- Date of Birth: July 1990
- Nationality: Malaysian
Timeline
Operations Manager - Asia Pacific
EOS Singapore
05.2023 - Current
Service Manager - Asia Pacific
EOS Singapore
10.2021 - 05.2023
Field Service Engineer Supervisor
EOS Singapore
05.2019 - 10.2021
Field Service Engineer (APAC)
SLM Solutions Singapore
03.2017 - 05.2019
Co-founder
Makeronee Inc.
09.2014 - 03.2016
Engineer
Dril-Quip APAC
07.2014 - 02.2017
Bachelor of Engineering - Mechanical Engineering
National University of Singapore
Bachelor of Engineering - Mechanical Engineering
Technical University Munich
Cambridge A-Level -
Taylor's University