Akshay Kapoor
Head Of Sales, Asia Pacific
Singapore
When your target is trying to win your attention and respect, you are the prize.
Oren Klaff, Pitch Anything: An Innovative Method for Presenting, Persuading, and Winning the Deal
Websites
Summary
Focused Leader committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Visa Status
Singapore Permanent Residence (SGPR)
Overview
14
14
years of professional experience
7
7
Promotions in 14 years at CWT
3
3
Languages
2
2
Region work experience (EMEA and APAC)
Work History
Head of Sales, Asia Pacific & Head, Global Sales Operations
CWT
Singapore, Singapore
10.2020 - Current
- Accountable for growth across all market segments in Asia Pacific & oversee activities such as target setting, monitoring, and CRM discipline
- Lead global sales operations for CWT
2023 Highlights
- 351% of sales target with 60% budgeted workforce
- Closed CWT's largest deal since 2019
- Sales masters award for #1 sales performance across CWT
- Achieved revenue growth of 19.5% across APAC or 3.2% globally
- Employee Net Promoter Score (NPS) - 38
- Post Sale Client NPS - 59
2022 Highlights
- 118% of sales target with 70% budgeted workforce
- Employee Net Promoter Score (NPS) - 42
- Post Sale Client NPS - 58
- Developed sales recognition & updated the sales incentive plan across CWT
Senior Director, Multinational & SMB Sales, Asia Pacific
CWT
Singapore, Singapore
01.2017 - 09.2020
- Coached and enabled CWT’s local & mid-market sales teams across Asia Pacific and helped them focus on targeting, nurturing, and acquiring new global businesses headquartered out of Asia Pacific
- Responsible to collaborate across geographies & functions to formulate the winning commercial packaging, service configuration and organizational structure for this new focus segment
- Achieved over 34% YoY volume growth in 2019 across Asia Pacific
- Increased 24 month rolling pipeline by over 120% across Asia Pacific
- Increased win ratios by over 1500 bps through data-based targeting & lead generation
- Received CWT’s global STAR award in culture category for driving efficiency & performance in sales.
Director, CWT Solutions Group, Asia Pacific
CWT
Singapore, Singapore
12.2015 - 12.2016
- Led people, retention, and growth strategy of CWT’s consulting division across Asia Pacific with full P&L responsibility & team of 14 people across 5 countries
- Drove exceptional customer experience by achieving cost savings and process efficiencies across global travel programs
- Achieved 60% YoY consulting revenue growth in 2016 for Asia Pacific
- Youngest member ever to join regional leadership team of CWT in Asia Pacific.
Manager, CWT Solutions Group, Asia Pacific
CWT
Singapore, Singapore
06.2015 - 11.2015
- Led CWT’s consulting division in SE Asia and Japan
- Took responsibility for career development, Learning & Development and Resource Planning activities for consultants and analysts across Asia Pacific
- Achieved 28% YoY consulting revenue growth for SE Asia and Japan within first 3 months of joining
Senior Consultant/Consultant, CWT Solutions Group
CWT
Singapore, Singapore
04.2013 - 05.2015
- Led relationship with largest clients of CWT’s consulting division in Asia Pacific and managed team of consultant & analysts while driving sales growth through upsell and new sales
- Received CWT Solutions Group 2014 & 2015 Global Award in Talent category for leading business growth across APAC while managing resource crunch in team (2015) & leading setup of analytical team in Manila (2014)
- Upsold US$ 80K of additional consulting services to client portfolio & increased client margin by 8% across portfolio
Analyst/Associate Consultant, CWT Solutions Group
CWT
Singapore, Singapore
09.2010 - 03.2013
- Supported consultants and managers on projects by analysing results, deriving recommendations, and presenting it to client
- Developed Contract Performance Model which helped to automate the process to monitor the KPIs of an airline contract & reduced the consulting man-hours by 6% globally across consulting division
- Revamped airline negotiation methodology which improved productivity by 18% globally across consulting division
Education
Masters in European Business, Financial Strategy, Management Accounting, European Business Law & Environment, Management Information Systems (MIS), International Management -
01.2009 - 04.2010
Grade: 16/20, Merit
Post Graduate Program - International Management, Principles of Marketing, Business strategy, Organizational Behavior, Operations Management -
01.2009 - 04.2011
Grade: 7.1/10
- Member of Samaritans, the social impact club of MDI Gurgaon
- Elected Core team Leader for Samaritans in 2009
- Led blood donation drive and literacy drive across campus
Bachelor of Technology - Electronics Instrumentation & Control Engineering
01.2005 - 04.2009
Skills
P&L ownership
People leadership
Sales pipeline development
Market Development
Sales process engineering
Business Planning
Negotiation
Solution selling
Sales operations
Strategic Thinking
Analytical Skills
Account Planning
Relationship Building
Public Speaking
Leadership Development
Customer Retention
CRM Systems
Timeline
Head of Sales, Asia Pacific & Head, Global Sales Operations - CWT
10.2020 - Current
Senior Director, Multinational & SMB Sales, Asia Pacific - CWT
01.2017 - 09.2020
Director, CWT Solutions Group, Asia Pacific - CWT
12.2015 - 12.2016
Manager, CWT Solutions Group, Asia Pacific - CWT
06.2015 - 11.2015
Senior Consultant/Consultant, CWT Solutions Group - CWT
04.2013 - 05.2015
Analyst/Associate Consultant, CWT Solutions Group - CWT
09.2010 - 03.2013
ESCP Business School - Masters in European Business, Financial Strategy, Management Accounting, European Business Law & Environment, Management Information Systems (MIS), International Management,
01.2009 - 04.2010
Management Development Institute - Post Graduate Program - International Management, Principles of Marketing, Business strategy, Organizational Behavior, Operations Management,
01.2009 - 04.2011
YMCA Institute of Science & Technology - Bachelor of Technology, Electronics Instrumentation & Control Engineering
01.2005 - 04.2009
Activities
- Media contributor in publications such as Reuters, Straits Times, Channel News Asia, Financial Express, Lifehacker, TTG Asia, PASA and TTG Mice
- Guest speaker at industry & non-industry events such as Corporate Travel World (CTW) Asia Shanghai, BTTB Melbourne, Tourism & Technology Asia Singapore, ITB Asia & GBTA Business Travel Forum
- Mentor member of ESCP EAP Alumni Network helping 2 recent graduates