Akshay Kapoor

• Accountable for growth across all market segments in Asia Pacific & oversee activities such as target setting, monitoring, and CRM discipline
• Lead global sales operations for CWT

2023 Highlights

• 351% of sales target with 60% budgeted workforce
• Closed CWT's largest deal since 2019
• Sales masters award for #1 sales performance across CWT
• Achieved revenue growth of 19.5% across APAC or 3.2% globally
• Employee Net Promoter Score (NPS) - 38
• Post Sale Client NPS - 59

2022 Highlights

• 118% of sales target with 70% budgeted workforce
• Employee Net Promoter Score (NPS) - 42
• Post Sale Client NPS - 58
• Developed sales recognition & updated the sales incentive plan across CWT

• Coached and enabled CWT’s local & mid-market sales teams across Asia Pacific and helped them focus on targeting, nurturing, and acquiring new global businesses headquartered out of Asia Pacific
• Responsible to collaborate across geographies & functions to formulate the winning commercial packaging, service configuration and organizational structure for this new focus segment
• Achieved over 34% YoY volume growth in 2019 across Asia Pacific
• Increased 24 month rolling pipeline by over 120% across Asia Pacific
• Increased win ratios by over 1500 bps through data-based targeting & lead generation
• Received CWT’s global STAR award in culture category for driving efficiency & performance in sales.

• Led people, retention, and growth strategy of CWT’s consulting division across Asia Pacific with full P&L responsibility & team of 14 people across 5 countries
• Drove exceptional customer experience by achieving cost savings and process efficiencies across global travel programs
• Achieved 60% YoY consulting revenue growth in 2016 for Asia Pacific
• Youngest member ever to join regional leadership team of CWT in Asia Pacific.

• Led CWT’s consulting division in SE Asia and Japan
• Took responsibility for career development, Learning & Development and Resource Planning activities for consultants and analysts across Asia Pacific
• Achieved 28% YoY consulting revenue growth for SE Asia and Japan within first 3 months of joining

• Led relationship with largest clients of CWT’s consulting division in Asia Pacific and managed team of consultant & analysts while driving sales growth through upsell and new sales
• Received CWT Solutions Group 2014 & 2015 Global Award in Talent category for leading business growth across APAC while managing resource crunch in team (2015) & leading setup of analytical team in Manila (2014)
• Upsold US$ 80K of additional consulting services to client portfolio & increased client margin by 8% across portfolio

• Supported consultants and managers on projects by analysing results, deriving recommendations, and presenting it to client
• Developed Contract Performance Model which helped to automate the process to monitor the KPIs of an airline contract & reduced the consulting man-hours by 6% globally across consulting division
• Revamped airline negotiation methodology which improved productivity by 18% globally across consulting division