Kerine Teo Kai Lin
Summary
Working in fast-paced environments for a few years and have developed high adaptability skills where a team can be dependable on. Always a clear communicator with team- oriented focus with colleagues. Also a committed and self developing learner who is consistently learning and self driven to produce effective results. Exploring into the field of business management is personal current interest to progress myself further in work journey.
Overview
8
8
years of professional experience
Work History
Customer Service Officer - Analyst
DBS Bank
05.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Provided primary customer support to internal and external customers.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
- Completed data entry to record call notes, suggestions and questions.
- Trained in credit cards, wealth and banking related enquiries. To provide customers a wholesome experience while attended to their enquiries and/or issues.
Cook I
Conrad Centennial Singapore
04.2018 - 05.2022
- Managing kitchen operations and productions in kitchen as team which includes preparation, and stock control.
- Cost control and raising purchase requisition for ingredients - Manpower planning and Menu planning often in our buffet area which allows me to interact and know their needs better.
- Able to properly operate and clean electrical and manual equipment safely.
- Store food in designated storage areas (freezers, chillers, dry stores) with label dates to prevent spoilage and wastage.
- Experience in banquet events like weddings, corporate meals, company dinner and dance, launches and national events.
- National events include:.
- National day.
- Formula 1.
- Istana events.
Apprentice Chef
Barnyard
03.2017 - 08.2017
- Assist head chef by preparing and cooking ingredients for dishes.
- Conduct inventory count and ordered items to keep supplies sufficient - Handled presentation standards and portion control requirements.
- Mentored kitchen staff to prepare each for demanding roles
- Used food inventory and supplies resourcefully to prevent waste and avoid unnecessary ordering from vendors
Education
Bachelor Degree - Business in Management
Murdoch University (Kaplan Higher Education Institute)
Singapore 01.2023
High School Diploma -
Asia Culinary Institute
Singapore 10.2019
High School Diploma -
Republic Polytechnic
Singapore 04.2018
GCE 'O' Level Certificate - GCE 'O' Level Certificate
Northland Secondary School
Singapore 11.2014
Skills
- Business management and development
- Flexible & Adaptable
- Cultural awareness
- Analytical skills
- Guest service management
- Customer Support
- Consumer Credit Knowledge
- Investigate Claims
- Business operations understanding
- Food management experience
- Proficient in Microsoft Office (Powerpoint, Excel, Words, OneNote)
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Timeline
Customer Service Officer - Analyst
DBS Bank
05.2022 - Current
Cook I
Conrad Centennial Singapore
04.2018 - 05.2022
Apprentice Chef
Barnyard
03.2017 - 08.2017
Bachelor Degree - Business in Management
Murdoch University (Kaplan Higher Education Institute)
High School Diploma -
Asia Culinary Institute
High School Diploma -
Republic Polytechnic
GCE 'O' Level Certificate - GCE 'O' Level Certificate
Northland Secondary School
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