Summary
Overview
Work History
Education
Skills
EXTRACURRICULAR ACTIVITIES
Timeline
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Mirza Irsyad

Summary

Results-driven International Business Graduate with a strong foundation in project management, engineering, and customer service. Brings a diverse background that combines leadership, event management, and frontline service delivery, contributing to strong problem-solving, analytical, and interpersonal skills. Adept at multitasking in fast-paced environments and committed to delivering innovative solutions that drive business results. Proven ability to maintain professional relationships, enhance customer satisfaction, and support operational efficiency. Seeking a challenging role to leverage this broad skill set to add value and support organizational growth.

Overview

5
5
years of professional experience

Work History

Customer Service Officer

DBS Bank
02.2025 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted call-in customers with questions and orders.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.

Assistant Gate Supervisor

Singapore Grand Prix
07.2024 - 09.2024
  • Managed a team of 20 marshals, ensuring effective crowd control and assistance throughout the event
  • Oversaw the operations of a gate checkpoint, ensuring efficient access control and security
  • Collaborated closely with security personnel to maintain a safe and secure environment for patrons


Valet (Part-Time)

Marina Bay Sands
11.2022 - 07.2023
  • Delivered guest vehicles smoothly and met diverse needs of valet customers.

Section Commander 8SIR

Singapore Armed Forces
10.2020 - 10.2022
  • Planned and executed training exercises to enhance combat skills, teamwork, and operational readiness
  • Led and commanded a section of soldiers responsible for protecting key installations within Singapore.

Education

Bachelor of International Business -

Royal Melbourne Institute of Technology Singapore
10.2024

Diploma in Aeronautical Engineering - undefined

Singapore Polytechnic
03.2020

Skills

  • Experienced with PowerPoint and Excel
  • Collaborative team member
  • Technical writing and presentation
  • Problem-solving skills
  • Self-driven professional
  • Excellent communicator

EXTRACURRICULAR ACTIVITIES

Tennis (Singapore Institute of Management)

  • Singapore Institute of Management 4th at the Singapore University Games (2024)
  • 3rd at the Singapore University Games (2023)

Handball (Singapore Polytechnic)

  • NHL Division 2 Champions (2018)
  • 3rd at the National Handball Youth League (2018)

Timeline

Customer Service Officer

DBS Bank
02.2025 - Current

Assistant Gate Supervisor

Singapore Grand Prix
07.2024 - 09.2024

Valet (Part-Time)

Marina Bay Sands
11.2022 - 07.2023

Section Commander 8SIR

Singapore Armed Forces
10.2020 - 10.2022

Diploma in Aeronautical Engineering - undefined

Singapore Polytechnic

Bachelor of International Business -

Royal Melbourne Institute of Technology Singapore
Mirza Irsyad