Mirza Irsyad
Summary
Results-driven International Business Graduate with a strong foundation in project management, engineering, and customer service. Brings a diverse background that combines leadership, event management, and frontline service delivery, contributing to strong problem-solving, analytical, and interpersonal skills. Adept at multitasking in fast-paced environments and committed to delivering innovative solutions that drive business results. Proven ability to maintain professional relationships, enhance customer satisfaction, and support operational efficiency. Seeking a challenging role to leverage this broad skill set to add value and support organizational growth.
Overview
5
5
years of professional experience
Work History
Customer Service Officer
DBS Bank
02.2025 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
Assistant Gate Supervisor
Singapore Grand Prix
07.2024 - 09.2024
- Managed a team of 20 marshals, ensuring effective crowd control and assistance throughout the event
- Oversaw the operations of a gate checkpoint, ensuring efficient access control and security
- Collaborated closely with security personnel to maintain a safe and secure environment for patrons
Valet (Part-Time)
Marina Bay Sands
11.2022 - 07.2023
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
Section Commander 8SIR
Singapore Armed Forces
10.2020 - 10.2022
- Planned and executed training exercises to enhance combat skills, teamwork, and operational readiness
- Led and commanded a section of soldiers responsible for protecting key installations within Singapore.
Education
Bachelor of International Business -
Royal Melbourne Institute of Technology Singapore
10.2024
Diploma in Aeronautical Engineering - undefined
Singapore Polytechnic
03.2020
Skills
- Experienced with PowerPoint and Excel
- Collaborative team member
- Technical writing and presentation
- Problem-solving skills
- Self-driven professional
- Excellent communicator
EXTRACURRICULAR ACTIVITIES
Tennis (Singapore Institute of Management)
- Singapore Institute of Management 4th at the Singapore University Games (2024)
- 3rd at the Singapore University Games (2023)
Handball (Singapore Polytechnic)
- NHL Division 2 Champions (2018)
- 3rd at the National Handball Youth League (2018)
Timeline
Customer Service Officer
DBS Bank
02.2025 - Current
Assistant Gate Supervisor
Singapore Grand Prix
07.2024 - 09.2024
Valet (Part-Time)
Marina Bay Sands
11.2022 - 07.2023
Section Commander 8SIR
Singapore Armed Forces
10.2020 - 10.2022
Diploma in Aeronautical Engineering - undefined
Singapore Polytechnic
Bachelor of International Business -
Royal Melbourne Institute of Technology Singapore
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