Summary
Overview
Work History
Education
Skills
Language Abilities
Awards
Hobbies and Interests
Events
Timeline
Generic

Keith Jia Jun

Summary

Looking forward to expand my career . Cheerful, able to work both as a team or independently and exceeds expectations. Solving problems and handling different tasks was part of my current job position . Able to work under pressure and can assist in training new staff. Enjoys talking to all guests to try to create the best experience that they can get. Eager in learning and likes trying new concepts that help everyone to grow.

Overview

7
7
years of professional experience

Work History

Guest Relations Officer

Mandai Wildlife Group
10.2019 - 10.2023
  • Maintain high level of customer service
  • Building rapport with all colleagues and working together as a team
  • Deliver high standard of professionalism and display good interpersonal skills
  • To be knowledgeable and well versed in all parks
  • Able to handle pressure and be firm when assisting guests
  • To constantly update oneself with any new promotions/exhibits

Guest Relations Officer

Wildlife Reserves Singapore
07.2016 - 03.2017
  • Maintain high level of customer service
  • Building rapport with all colleagues and working together as a team
  • Deliver high standard of professionalism and display good interpersonal skills
  • To be knowledgeable and well versed in all parks
  • Able to handle pressure and be firm when assisting guests
  • To constantly update oneself with any new promotions/exhibits

Retail Assistant

Popular Bookstore
10.2016 - 01.2017
  • To stock all books and items
  • Ensure that all prices are printed on correctly
  • Maintain cleanliness and arrange all books in the store
  • To assist customers and place orders from other stores if there’s no stock in the current store
  • Maintain high level of customer service
  • Building rapport with all colleagues and working together as a team
  • Deliver high standard of professionalism and display good interpersonal skills

Education

Nitec -

ITE College West
01.2017

N-Level -

Teck Whye Secondary School
01.2014

PSLE -

Kranji Primary School
01.2010

Skills

  • Ability to work under pressure
  • Customer Relations
  • Team Player
  • Passionate and dedication
  • Communication
  • Takes Initiative

Language Abilities

  • English, Written and Spoken - Advance
  • Mandarin, Written and Spoken - Intermediate
  • Malay, Spoken - Beginner

Awards

  • Star Service Awards, 2016, ITE College West
  • EXSA Silver Award, 2022, STB

Hobbies and Interests

Traveling

Events

  • Singapore Botanic Gardens Unesco Guided Tour, Provide guided tours around the gardens to promote our history on the important plants and work that the botanic gardens does.
  • Telok Ayer Tour, Tour consists of areas for example, religious temples, famous buildings, history of telok ayer and chinatown.
  • ITE Student Exchange Guided tour around Singapore
  • Safari Boo 2016 at River Safari
  • Lumina final season at Singapore Zoo, 2021

Timeline

Guest Relations Officer

Mandai Wildlife Group
10.2019 - 10.2023

Retail Assistant

Popular Bookstore
10.2016 - 01.2017

Guest Relations Officer

Wildlife Reserves Singapore
07.2016 - 03.2017

Nitec -

ITE College West

N-Level -

Teck Whye Secondary School

PSLE -

Kranji Primary School
Keith Jia Jun