Keith Jia Jun
Summary
Looking forward to expand my career . Cheerful, able to work both as a team or independently and exceeds expectations. Solving problems and handling different tasks was part of my current job position . Able to work under pressure and can assist in training new staff. Enjoys talking to all guests to try to create the best experience that they can get. Eager in learning and likes trying new concepts that help everyone to grow.
Overview
7
7
years of professional experience
Work History
Guest Relations Officer
Mandai Wildlife Group
10.2019 - 10.2023
- Maintain high level of customer service
- Building rapport with all colleagues and working together as a team
- Deliver high standard of professionalism and display good interpersonal skills
- To be knowledgeable and well versed in all parks
- Able to handle pressure and be firm when assisting guests
- To constantly update oneself with any new promotions/exhibits
Guest Relations Officer
Wildlife Reserves Singapore
07.2016 - 03.2017
- Maintain high level of customer service
- Building rapport with all colleagues and working together as a team
- Deliver high standard of professionalism and display good interpersonal skills
- To be knowledgeable and well versed in all parks
- Able to handle pressure and be firm when assisting guests
- To constantly update oneself with any new promotions/exhibits
Retail Assistant
Popular Bookstore
10.2016 - 01.2017
- To stock all books and items
- Ensure that all prices are printed on correctly
- Maintain cleanliness and arrange all books in the store
- To assist customers and place orders from other stores if there’s no stock in the current store
- Maintain high level of customer service
- Building rapport with all colleagues and working together as a team
- Deliver high standard of professionalism and display good interpersonal skills
Education
Nitec -
ITE College West
01.2017
N-Level -
Teck Whye Secondary School
01.2014
PSLE -
Kranji Primary School
01.2010
Skills
- Ability to work under pressure
- Customer Relations
- Team Player
- Passionate and dedication
- Communication
- Takes Initiative
Language Abilities
- English, Written and Spoken - Advance
- Mandarin, Written and Spoken - Intermediate
- Malay, Spoken - Beginner
Awards
- Star Service Awards, 2016, ITE College West
- EXSA Silver Award, 2022, STB
Hobbies and Interests
Traveling
Events
- Singapore Botanic Gardens Unesco Guided Tour, Provide guided tours around the gardens to promote our history on the important plants and work that the botanic gardens does.
- Telok Ayer Tour, Tour consists of areas for example, religious temples, famous buildings, history of telok ayer and chinatown.
- ITE Student Exchange Guided tour around Singapore
- Safari Boo 2016 at River Safari
- Lumina final season at Singapore Zoo, 2021
Timeline
Guest Relations Officer
Mandai Wildlife Group
10.2019 - 10.2023
Retail Assistant
Popular Bookstore
10.2016 - 01.2017
Guest Relations Officer
Wildlife Reserves Singapore
07.2016 - 03.2017
Nitec -
ITE College West
N-Level -
Teck Whye Secondary School
PSLE -
Kranji Primary School
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