Jeslyn Tang Hsiao Huei
Summary
- Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction.
- Dedicated to identifying customer needs and delivering effective solutions to all problems.
- Excellent time management skills combined with a superior knowledge of the customer service industry.
- Able to communicate in a English/Mandarin and Bahasa Malaysia.
- Hardworking, and ready to join my next team.
Overview
15
15
years of professional experience
Work History
Guest Relations Officer
Jetquay Pte Ltd
04.2022 - Current
- Managed VIP guest relations, ensuring exceptional service levels were met at all times.
- Greeted guests upon arrival and offered assistance.
- Maintained a welcoming atmosphere with genuine interactions and professional communication skills.
- Resolved guest complaints diplomatically, resulting in increased loyalty and repeat business.
Senior Cabin Crew
Jetstar Asia Pte Lte
10.2012 - Current
- Developed and fostered positive relationships with crew members, performers, and theater personnel
- Maintained a neat and orderly cabin environment a all times
- Worked well with other crew members and followed safety guidelines
- Took necessary measures to maximize passenger safety and comfort during unusual flight circumstances
- Always ensured access to escape exits
- Complied with all rules of conduct
- Remained committed to complete customer satisfaction
- Worked to contribute to reliable and on-time operations
Guest Relation Supervisor
JetQuay
01.2010 - 01.2012
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Organized special events for VIP guests, ensuring memorable stays that encouraged repeat business.
- Streamlined check-in and check-out processes for improved efficiency and reduced waiting times for guests.
Education
Diploma -
Business Administration and Marketing
Diploma -
Hospitality Management
Skills
- Effective Time Management
- Communication
- Leadership
- Adaptability
- Fast Learner
- Customer Service
- Ability to Work Under Pressure
- Ability to Work in a Team
- Communication Skills
- Client Relationship Management
- Guest communication
Personal Information
- Nationality: Malaysian / SPR
- Driving License: Class 3 / 2B, VL Bus Type 03
Languages
Chinese (Mandarin)
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Malay
Upper intermediate (B2)
Chinese (Cantonese)
Elementary (A2)
Korean
Beginner (A1)
Timeline
Guest Relations Officer
Jetquay Pte Ltd
04.2022 - Current
Senior Cabin Crew
Jetstar Asia Pte Lte
10.2012 - Current
Guest Relation Supervisor
JetQuay
01.2010 - 01.2012
Diploma -
Business Administration and Marketing
Diploma -
Hospitality Management
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