Karthik Boopathy
Admiralty
Summary
Highly motivated and results-driven project manager with over 5 years of experience leading functional teams to deliver successful projects on time and within budget. Strong communication and organizational skills with a track record of effectively managing project scope and risk. Seeking a management position in a progressive organization to contribute diverse managerial and business skills in a challenging environment of opportunity and growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Service Delivery Manager
Lenovo PCCW Solutions
05.2020 - Current
- Ensure Service SLA targets are monitored and achieved for support functions including vendor management, IT Service Desk, Data centre support.
- Participated in drafting service budgeting, advising on areas of possible improvement to reduce costs and service delivery times.
- Coordinated among multiple external stakeholders to gain consensus on major project milestones and prioritization goals.
- Managed the budget and resources for multiple projects, ensuring they were completed within budget and on schedule
- Strong Knowledge on Cloud Technologies AWS, DevOps, Data Centre Management, Network data
- Facilitated regular meetings with project stakeholders to ensure alignment on project goals and progress
- Developed and maintained strong relationships with key clients, leading to successful project renewals
- Managed the full lifecycle of multiple projects, including planning, execution, and delivery
- Managing Incident, Service Request, and Change Request via ITSM Portal and ensuring all the approvals, and Escalation process is followed
- Own Major Incident & follow up from the resolution on both Infra/Apps, RCA till closure
- Present monthly, quarterly, and annual major incidents and SLA reports to management to suggest improvements
- Handling Tech Refresh Projects within the Project (Infra and EUCD)
- Handling Escalations and ensuring they are addressed on time
- Evaluate the team and ensure consistent high-quality services are provided to the customer
- Provide an accurate record of each call-in incident management tracking tool (ITSM & CA) and review all incidents for the site engineers for their productivity and challenges
- Provide any new approach if needed to improve the quality of work and meet the customer's expectations
- Work with the GPO team concerning the policies for the WOG environment
- Managed and worked on the project that ensures the backbone of modern information technology, enabling the flow of data, voice and multimedia across various devices and locations
- Optimized resource allocation by assessing workloads and adjusting schedules based on project priorities and deadlines.
- Negotiated with vendors to secure competitive pricing for services, reducing operational expenses without compromising quality.
Senior Network Security Engineer
NEC PTE Ltd (Jobline Pte Ltd), Singapore.
07.2019 - 04.2020
- Mentored junior engineers, providing guidance on best practices in network security engineering and management.
- Authored security and vulnerability reports, detailing logged incursions and suggesting remediation efforts.
- Supporting Project Implementation, management, documenataion and perform in High Level project design.
- Maintained up-to-date knowledge of emerging security threats, recommending appropriate countermeasures to management.
- Handling Regularly Fortigate Firewall to Managing Security Rules and monitoring Traffic flows between whole client infrastructure
- Engaged business and technology stakeholders to gather goals and requirements.
- Created policies and procedures for emerging security technologies and proposals.
Senior Network Engineer
NCS PTE Ltd (ITCAN Pte Ltd), Singapore.
08.2018 - 07.2019
- Managing smooth delivery of network operations in accordance with stipulated SLA
- Configuring and Troubleshooting of the Palo Alto, Checkpoint, Macfee forcepoint, Juniper firewalls and Nexus switches
- Monitoring the status of end user devices in Aruba Clear Pass Policy Manager (CPPM) & monitoring traffic for end user devices in Firewall for NAC enablement
- Operation and maintenance of Network devices like Switches, Firewalls and Routers, Load Balancer, Nexus & Proxy
- Troubleshoot network environment as per Incident management SLA
- To check TACACS, AAA, ACL issues and resolve the same and maintain the Cisco ASDM tool for ASA
- Maintaining SLA with mailing and phone conversations appears on the Routing of all WAN equipment and links on a daily basis to ensure proactive action is taken to minimize WAN outages
- Supporting Project Implementation, management, documentation and perform in High Level project design
- Managed purchasing and installation of networking equipment such as core routers and switches.
Technical Support Engineer
HCL Insys PTE Ltd
04.2017 - 08.2018
- Managing smooth delivery of network operations in accordance with stipulated SLA
- Deploy NAC (Aruba Clearpass Policy Manager), configure NAC clusters and NPS servers
- Conducting SAT, UAT, Commissioning and necessary documents preparation and submission
- Deployment of CPPM through VMware ESXI
- Handling Regularly Fortigate Firewall to Managing Security Rules and monitoring Traffic flows between whole client infrastructure
- Installation, configuration and troubleshooting of Desktops, Servers and Networks
- Troubleshooting the hardware related issues of Network devices such as Routers, Switches and Firewall
- Handling Cisco PI and Alcatel OV for monitoring wireless devices
- Experience in managing Wireless Environment with WLAN Controller
- Comply with ITSM/ITIL methodologies in daily operation e.g
- Change, Incident & problem management
- Commissioning, de-commissioning and tech refresh of network devices
- Coordinating with customer to carry out the switch AOS/IOS upgrading & patching activities
- Coordinated with vendors to resolve product-specific issues, acting as primary point of contact for warranty and repair processes.
IT Associate
Flextronics India Pvt Ltd
04.2015 - 03.2017
- Monitoring Regularly Routers, Switches, Personal Computers & VoIP and Filtering Every Issues by using Tools CA Spectrum, CUCM and Troubleshooting of core routers
- Configuration and Full Installations of Cisco core routers 7600, 7613 Basic cisco 2800
- Configuring and full Trouble shooting of Cisco Switches and maintain those things by creations of VLAN and provide Port Security to Customers
- Configuration and Troubleshooting of Cisco, Cisco BPX, Avaya BPX, GATWAY and Cisco UCCX
- Provide the technical support for Network Projects & Services such as Internet Leased Line and MPLS VPN links
- Handling Second level escalations for customers for Physical & logical issues of Hardware related issue in PC, Internet & MPLS VPN Services
- Responsible for planning, implementing, and supporting changes
- Managing link Connectivity and fiber connectivity to Core Routers and resolve the issue
- Troubleshooting & Fix the hardware related issues of Network devices such as Routers, Switches, PoE, Firewall
- Implementing, Managing, and Troubleshooting LAN Network, Configuring Static and Dynamic Routing RIP, BGP & OSPF and Creation of Network Path
Associate Engineer
Accenture Services Pvt Ltd
10.2013 - 04.2015
- Systems Administrator role configuring, troubleshooting and maintaining Windows infrastructure
- Provide on-going management, performance-tuning support
- Installing new software releases and system upgrades, evaluate and install patches, and resolves software related problems
- Managing ADS by Creating and Troubleshooting User Accounts, Organizational Units
- Applying Group Polices to Users and Computers over Control Panel, USB Storage Devices
- Deploying OS through WDS and Performing data file backups and recovery
- Follow backup policies and server uptime maintenance
- Maintains Data files and Monitors System Configuration to ensure Data integrity
- Remote Administration and Troubleshooting using Dame Ware
- Customize the Operating System Image and deploy the image
- Perform diagnostics of problems, troubleshoot and develop solutions for customer issues
Education
B. TECH - INFORMATION TECHNOLOGY
Kalasalingam University
01.2013
Skills
- Cross-functional team leadership
- Incident management
- Business analysis
- Customer satisfaction
- ITIL framework
- Route planning
- Client relationship management
- Project planning
Certification
- ITIL V4 Foundation
- CISM-Certified Information Security Manager
- AWS Cloud Practitioner Foundational
- Palo Alto Networks Certified Network Security Engineer (PCNSE)
- Palo Alto - ACS
Disclaimer
I hereby declare that the above specified information is true to the best of my knowledge and seeks positive response from your organization for my bright career.
Timeline
Senior Service Delivery Manager
Lenovo PCCW Solutions
05.2020 - Current
Senior Network Security Engineer
NEC PTE Ltd (Jobline Pte Ltd), Singapore.
07.2019 - 04.2020
Senior Network Engineer
NCS PTE Ltd (ITCAN Pte Ltd), Singapore.
08.2018 - 07.2019
Technical Support Engineer
HCL Insys PTE Ltd
04.2017 - 08.2018
IT Associate
Flextronics India Pvt Ltd
04.2015 - 03.2017
Associate Engineer
Accenture Services Pvt Ltd
10.2013 - 04.2015
- ITIL V4 Foundation
- CISM-Certified Information Security Manager
- AWS Cloud Practitioner Foundational
- Palo Alto Networks Certified Network Security Engineer (PCNSE)
- Palo Alto - ACS
B. TECH - INFORMATION TECHNOLOGY
Kalasalingam University
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