Summary
Overview
Work History
Education
Skills
Certification
Projects And Achievements
Technical Tools And Technologies
Professional Development
Timeline
Generic
Santha Kumar

Santha Kumar

Cloud Operation Manager
Singapore

Summary

Results-driven Cloud Operation Manager/Technical Service Delivery Manager experience in managing cloud services, IT infrastructure, and service delivery operations. Proven track record in designing, implementing, and optimizing cloud-based solutions, ensuring seamless infrastructure performance, and maintaining high service quality. Adept at managing cross-functional teams, driving service excellence, and aligning IT strategies with business objectives. Skilled in ITIL processes, cloud technologies (AWS, Azure) and infrastructure management.

Overview

13
13
years of professional experience
9
9
Certifications
3
3
Languages

Work History

Cloud Operation Manager/Technical Manager

Lenovo PCCW Solutions
04.2024 - Current
  • Manage end-to-end service delivery for cloud infrastructure solutions (AWS, Azure) ensuring uptime, performance, and service quality are maintained according to SLA.
  • Lead a team of cloud engineers, administrators, and service desk professionals to deliver scalable, secure, and high-performance cloud solutions.
  • Coordinate cloud migrations, optimizing for cost, performance, and security by designing tailored solutions based on business needs.
  • Oversee the implementation of cloud-based infrastructure automation and orchestration to enhance operational efficiency and reduce manual intervention.
  • Develop and monitor SLAs, KPIs, and operational metrics, ensuring alignment with business goals and continuous improvement of service delivery.
  • Collaborate with cross-functional teams to ensure successful deployment of IT infrastructure projects, including network, compute, and storage services.
  • Drive cost optimization strategies across cloud environments, reduction in operational expenses.
  • Manage vendor relationships and external service providers, ensuring contract compliance, performance monitoring, and service improvements.
  • Lead incident management processes to ensure swift resolution of infrastructure issues, minimizing service disruptions and maximizing customer satisfaction.
  • Conduct regular service reviews and audits to identify areas for service improvement, risk management, and operational efficiencies.

Cloud Operation Manager/Technical Lead

Lenovo PCCW Solutions
08.2020 - 04.2024
  • Oversaw the design, deployment, and ongoing management of cloud infrastructure, focusing on availability, security, and performance for clients.
  • Worked closely with the service delivery team to ensure seamless integration of cloud solutions with on-premises environments.
  • Managed capacity planning and performance optimization for cloud resources, ensuring systems are scalable and resilient to handle business growth.
  • Provided governance over cloud security practices and compliance frameworks, ensuring data protection, identity management, and access control best practices.
  • Collaborated with stakeholders across IT, security, and operations to align cloud strategies with business requirements and IT policies.
  • Delivered training and knowledge-sharing sessions to team members and stakeholders on best practices in cloud services and infrastructure management.

Lead /Senior Database Engineer

NCS Pte Ltd
11.2017 - 08.2020
  • Clients - DOS, MTI, MCI, MCCY, NAC and State courts
  • Managed on-premises databases (Oracle, SQL Server, MySQL) and later transitioned to cloud-based databases on AWS RDS as part of the company’s cloud adoption strategy.
  • Designed and implemented disaster recovery and business continuity plans for critical databases, including automated backups and failover strategies.
  • Managed multiple Amazon RDS instances for SQL Server, MySQL, and PostgreSQL databases, ensuring scalability, performance, and security.
  • Implemented robust backup strategies using RDS automated backups and AWS Backup service, with encrypted snapshots stored in S3.
  • Assisted with database capacity planning and scaling, enabling databases to dynamically adjust resources as workload increased, improving database responsiveness.
  • Monitored database performance using Amazon RDS Performance Insights, identifying bottlenecks and optimizing query performance.

Senior Database Engineer

PaxOcean Asia Pte Ltd
11.2012 - 10.2017
  • Involved with installation and maintenance of ORACLE 11g RAC/ORACLE 12c RAC and Standby Databases (Oracle Dataguard) for High Availability and Disaster Recovery purpose.
  • Implemented Oracle database backup & recovery solutions using RMAN and manual methods.
  • Reviewed and applied PSU/CPU patches every quarterly.
  • Hardened the production databases according to client policy.
  • Maintain and improve on production support service levels and ensure the database inventory is maintained accurately.
  • Creating and maintaining User accounts, Groups, profiles, and security rights.
  • MS SQL Database Backup, Recovery, Monitoring, Security, Troubleshooting & Performance Tuning.
  • Involved in installing SQL Server 2008 / 2012 on Development, Production and UAT Environment.

Education

Bachelor of Engineering - Computer Science And Engineering

Manonmaniam Sundaranar University
India
04.2001 -

Diploma - Computer Technology

Technical Education of Tamilnadu
India
04.2001 -

Skills

  • Service Delivery Management (ITIL/ITSM)
  • Cloud Infrastructure (AWS, Azure, GCP)
  • Infrastructure as a Service (IaaS)
  • Platform as a Service (PaaS)
  • Cloud Migration & Optimization
  • Vendor & Stakeholder Management
  • SLA and KPI Management
  • IT Operations & Continuous Improvement
  • Incident, Change & Problem Management
  • Disaster Recovery & Business Continuity Planning
  • Automation & Cloud Management Tools (Terraform, Ansible)
  • Performance Monitoring & Capacity Planning
  • Cost Management & Cloud Budgeting
  • Risk Management & Compliance
  • Team Leadership & Cross-Functional Collaboration

Certification

Project Management Professional

Projects And Achievements

  • Cloud Migration Project: Led the end-to-end migration of an on-premise enterprise application to AWS, achieving a 40% reduction in operational costs and improved system uptime.
  • Disaster Recovery Implementation: Architected a multi-region disaster recovery solution across AWS and Azure, ensuring 99.99% uptime for critical business applications.
  • Cost Optimization: Implemented cost control measures that reduced cloud infrastructure expenses by 25% through better resource allocation and instance right-sizing.

Technical Tools And Technologies

AWS, Microsoft Azure, Google Cloud Platform (GCP), Terraform, Ansible, CloudFormation, CloudWatch, New Relic, Nagios, Splunk, VMware, Hyper-V, ServiceNow, Jira Service Management, BMC Remedy, Python, Shell scripting, VPC, VPN, Load Balancers, Firewalls

Professional Development

Attending AWS Cloud Events and Conferences, actively contributing to AWS forums, and participating in cloud-focused webinars and online courses.

Timeline

Cloud Operation Manager/Technical Manager

Lenovo PCCW Solutions
04.2024 - Current

Cloud Operation Manager/Technical Lead

Lenovo PCCW Solutions
08.2020 - 04.2024

Lead /Senior Database Engineer

NCS Pte Ltd
11.2017 - 08.2020

Senior Database Engineer

PaxOcean Asia Pte Ltd
11.2012 - 10.2017

Bachelor of Engineering - Computer Science And Engineering

Manonmaniam Sundaranar University
04.2001 -

Diploma - Computer Technology

Technical Education of Tamilnadu
04.2001 -

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