Kanagaraj Thamilarasu
Remote Desktop Service Support
Summary
Desktop Support Engineer with 9+ years of experience providing quality and professional installation, configuration and support of desktop and laptop computers, personal and network printers and applications. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert . Boosts system performance by thoroughly evaluating and correcting different hardware and software issues.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
DESKTOP SUPPORT ENGINEER
NCS PTE LTD
08.2017 - Current
- Installed new or upgraded software and coordinated installation and follow-up with user to achieve customer satisfaction
- Configured hardware, devices, and software to set up work stations for employees
- Enhanced system performance by troubleshooting and resolving software, hardware
- Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level
- Outlook and Application issue
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues
- Patched software and installed new versions to eliminate security problems and protect data
- Provided comprehensive technical support for users, addressing various issues related to computer systems, peripherals, and applications
- Documented and updated known fixes in knowledge base for future reference
- Installed and configured operating systems and applications.
DESKTOP SUPPORT ENGINEER
MICRO 2000 TECHNOLOGY PTE LTD
11.2015 - 7 2017
- Configured hardware, devices, and software to set up work stations for employees
- Monitored systems in operation and quickly troubleshot errors
- Troubleshot potential problems and eliminated before issues escalated or cascaded
- Provided comprehensive technical support for users, addressing various issues related to computer systems, peripherals, and applications.
PRIVATE INVESTIGATOR
International Investigators Pte Ltd
05.2013 - 10.2015
- Collected documentation such as witness statements, video recordings and photographs to support case findings
- Stayed in open communication with supervisors to maintain operational safety and submit timely reports
- Staked out locations to locate individuals and gather evidence of unlawful activities
- Exceeded client expectations by delivering comprehensive reports detailing case findings and recommendations in a timely manner.
Education
"N-Level -
BUKIT MERAH SECONDARY SCHOOL
04.2001 - 2004.05
PSLE -
Clementi Town Primary School
04.2001 - 2000.05
Precision Engineering -
Bukit Batok ITE
WSQ SkillsFuture - ADVANCED CERTIFICATE IN IT SERVICES
LITHAN ACADEMY PTE. LTD.
Singapore 04.2001 -
Skills
End-user support
Languages
Tamil
Upper intermediate (B2)
English
Advanced (C1)
Timeline
DESKTOP SUPPORT ENGINEER
NCS PTE LTD
08.2017 - Current
DESKTOP SUPPORT ENGINEER
MICRO 2000 TECHNOLOGY PTE LTD
11.2015 - 7 2017
PRIVATE INVESTIGATOR
International Investigators Pte Ltd
05.2013 - 10.2015
"N-Level -
BUKIT MERAH SECONDARY SCHOOL
04.2001 - 2004.05
PSLE -
Clementi Town Primary School
04.2001 - 2000.05
WSQ SkillsFuture - ADVANCED CERTIFICATE IN IT SERVICES
LITHAN ACADEMY PTE. LTD.
04.2001 -
Precision Engineering -
Bukit Batok ITE
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