Kammie Hui Pui Yee
Singapore
Summary
With over 15 years of experience in customer service, quality assurance, and technical support across IT solutions, multi-level marketing, and manufacturing industries, I have consistently demonstrated ability to build and maintain strong customer relationships, and effectively resolve technical and service issues. I have a strong ability to enhance workflows, provide thorough training, and develop detailed documentation to facilitate smooth team operations. I am experienced in collaborating with cross-functional teams to resolve issues, test new features, and maintain efficient daily operations. In previous roles, I've also been involved in coordinating hardware procurement and maintaining webpages. I aim to provide consistent support and contribute to operational improvements that align with organizational goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Service Manager (After Sales)
Eleos Web Pte Ltd
Singapore
10.2016 - 05.2024
- Company Overview: SaaS IT Solutions Company
- Tracked subscription end dates and liaised with customers for timely renewals, ensuring an 80% retention rate
- Streamlined billing processes, reducing errors and improving efficiency
- Collaborated with sales representatives to address customer-related issues and maintained ongoing communications
- Troubleshot and resolved customer complaints, determining job urgency and priorities to meet customer needs
- Reviewed and followed up on overdue support tickets, addressing root causes of delays
- Provided hands-on support during client implementations, ensuring smooth onboarding and resolving technical issues promptly
- Worked with product and engineering teams to act on customer feedback, improving platform adoption
- Conducted training sessions and mentored team members on company products
- Drafted and updated company product user manuals
- Liaised with the product team and server team to report technical issues and develop troubleshooting procedures
- Audited and implemented customer support procedures across regional branches
- Coordinated and participated in user acceptance testing (UAT) to ensure new features align with design and gather end-user feedback
- Coordinated procurement of hardware from suppliers, scheduled on-site setup, and managed hardware installation and configuration
- SaaS IT Solutions Company
Assistant Manager, Customer Service
HTE (S) PTE LTD
Singapore
05.2013 - 09.2016
- Company Overview: Multi-Level Marketing
- Established and maintained customer relationships
- Worked with the customer service team on daily sales, repairs, and deliveries
- Ensured smooth operations at the sales counter and customer touchpoints
- Organized events like incentive tours and award ceremonies
- Helped with marketing strategies and promotional planning
- Managed product import and licensing with regulatory bodies (HSA, CPM, AVA)
- Multi-Level Marketing
Senior Color Technologist
Clover Group International Limited
Hong Kong
07.2007 - 02.2012
- Company Overview: Garment Manufacturing
- Delivered quality assurance (QA) inspection services, providing advice for complex products during pre-production and manufacturing
- Offered technical advice and solutions to resolve production and quality issues, identifying risks, and developing actionable solution plans
- Established quality policies to align inspection standards between customers and factories
- Supported merchandisers, factories, and customers with technical guidance to ensure product quality
- Garment Manufacturing
Color Technical Specialist
Fuan Textiles Limited
China
06.2005 - 06.2007
- Company Overview: Textile Manufacturing
- Provided technical support to vendors, addressing production issues effectively
- Worked with clients to resolve color-related challenges in products
- Educated customers on color acceptance standards and color consistency
- Monitored production schedules to meet deadlines and maintain quality standards
- Ensured color accuracy in bulk production processes
- Textile Manufacturing
Education
Bachelor of Arts - Fashion And Textiles Studies
Hong Kong Polytechnic University
Hong Kong06.2011
Skills
- Proficient in MS Office
- Certified in Power BI, with knowledge of Tableau
- Certified Scrum Master
- Google Data Analytics Certificate (to be completed by Mar 2025)
- Microsoft Certified: Azure Data Fundamentals
- HTML for webpage maintenance
- Adaptability
- Attention to detail
- Cross-functional team collaboration
- Customer Focus
- Effective communication
- Data analysis and reporting
- UAT Coordination
Languages
- English, Advanced (C1)
- Chinese (Mandarin), Advanced (C1)
- Chinese (Cantonese), Bilingual or Proficient (C2)
Certification
Certified ScrumMaster® - CERTIFIED BADGE
https://bcert.me/sdlzhmrea
Microsoft Certified: Power BI Data Analyst Associate
https://learn.microsoft.com/api/credentials/share/en-gb/KammieHui-5346/A3079B114320AA85?sharingId=767251B90B816576
Microsoft Certified: Azure Data Fundamentals
https://learn.microsoft.com/api/credentials/share/en-sg/KammieHui-5346/754F1B9942524A4?sharingId=767251B90B816576
Timeline
Customer Service Manager (After Sales)
Eleos Web Pte Ltd
10.2016 - 05.2024
Assistant Manager, Customer Service
HTE (S) PTE LTD
05.2013 - 09.2016
Senior Color Technologist
Clover Group International Limited
07.2007 - 02.2012
Color Technical Specialist
Fuan Textiles Limited
06.2005 - 06.2007
Bachelor of Arts - Fashion And Textiles Studies
Hong Kong Polytechnic University
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