AZLINDAH AHMAD
Customer Service Manager/Cabin Crew Star Leader.
Singapore
Summary
With 27 years of experience in the airline industry, I bring a deep understanding of human needs and interactions, coupled with a commitment to exceptional service. Renowned for my strong work ethic and proactive approach, I excel in both collaborative team environments and independent roles. Thriving under pressure, I view challenging situations as opportunities for growth and learning, consistently delivering results with dedication and professionalism.
Goal-oriented Customer Service Manager with at least 10 years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service.
Overview
32
32
years of professional experience
4
4
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Customer Service Manager/Star Leader
JETSTARASIA AIRWAYS
09.2019 - 01.2025
- Overall managing crew in flight and assessing crew well-being and performance checks.
Part Time Patient Care Service Assistant
KHOO TECK PHUAT HOSPITAL
02.2022 - 08.2022
- Aided nurses and ward staff in delivering daily care to patients, including feeding, bathing, and monitoring vital signs such as blood pressure in premium care wards.
Safe Distancing Ambassador
MCI HOLDINGS
03.2020 - 12.2021
- Provided guidance to food and beverage operators, staff, and the public on safe distancing measures in compliance with government regulations. Communicated updates on the latest COVID-19 rules and regulations issued by various government agencies to ensure adherence and public safety.
Inflight Services Manager, Senior Cabin Crew
JETSTARASIA AIRWAYS
03.2014 - 01.2019
- Managed cabin and passenger services, including reviewing crew performance, conduct, and grooming standards, addressing passenger feedback and complaints, and handling ad-hoc situations such as flight delays and medical emergencies. Delivered clear and professional flight announcements to ensure effective communication with passengers. Oversaw passenger interactions from preboarding to departure, ensuring a seamless and positive travel experience. Supported inflight operations by assisting in the supervision of cabin crew and onboard services, including inventory management and reconciliation of food and beverage products and duty-free sales. Prepared and heated meals while coordinating with ground handlers to verify and confirm various meal types for onboard service.
Flight Purser
CATHAY PACIFIC AIRWAYS
04.2003 - 05.2008
- Provided exceptional service to passengers across First, Business, and Economy Class, including meal service and preparation of alcoholic and non-alcoholic beverages. Oversaw operational matters in Economy Class, including meal inventory management and ensuring smooth service delivery. Supervised and guided a team of 4 to 6 junior crew members in Economy Class, fostering teamwork and maintaining high service standards. Responded to onboard medical situations, ensuring passenger safety and well-being, and prepared detailed reports for the Inflight Service Manager regarding incidents occurring during flights.
Flight Attendant
CATHAY PACIFIC AIRWAYS
08.1995 - 03.2003
- Provided exceptional service to Economy Class passengers during inflight meal and refreshment service, ensuring a comfortable and enjoyable travel experience. Assisted unaccompanied minors, passengers with special needs, elderly individuals, and those with mobility challenges, delivering personalized care and support as required. Promoted and facilitated in-flight duty-free sales, effectively engaging passengers and contributing to revenue generation.
Flight Attendant
ROYAL BRUNEI AIRLINES
08.1992 - 06.1995
- Performed duties consistent with the role, including ensuring passenger safety, delivering exceptional in-flight service, and maintaining compliance with airline regulations and standards.
Education
Completed GCE 'N' & 'O' Levels -
St Hilda's Secondary School
01.1987 - 01.1991
Skills
Customer engagement
Interests
Running, Fitness, Reading, Cooking, Travelling
Certification
[Azlindah`s Testimonial], [Jetstarasia] [09/09/2019 to 31/09/2025} ]
Timeline
[Azlindah`s Testimonial], [Jetstarasia] [09/09/2019 to 31/09/2025} ]
07-2025
Part Time Patient Care Service Assistant
KHOO TECK PHUAT HOSPITAL
02.2022 - 08.2022
Safe Distancing Ambassador
MCI HOLDINGS
03.2020 - 12.2021
Customer Service Manager/Star Leader
JETSTARASIA AIRWAYS
09.2019 - 01.2025
Inflight Services Manager, Senior Cabin Crew
JETSTARASIA AIRWAYS
03.2014 - 01.2019
Flight Purser
CATHAY PACIFIC AIRWAYS
04.2003 - 05.2008
Flight Attendant
CATHAY PACIFIC AIRWAYS
08.1995 - 03.2003
Flight Attendant
ROYAL BRUNEI AIRLINES
08.1992 - 06.1995
Completed GCE 'N' & 'O' Levels -
St Hilda's Secondary School
01.1987 - 01.1991
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