Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

K-Xin Chua

Summary

Experience in Food & Beverage and Retail industry for almost 2 years.

Developed strong interest in building relationships

Confidence in overcoming challenges

Enjoyment in service-oriented settings

Overview

2
2
years of professional experience

Work History

Service Crew Member

L'eclair Patisserie
07.2023 - Current
  • Kept all prep areas clean by sweeping, mopping and washing down counters.
  • Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
  • Addressed customer inquiries promptly, resulting in increased customer satisfaction
  • Performed daily inventory checks to ensure stock accuracy and availability
  • Building strong relationships with co-workers
  • Used point-of-sale software to process customer payments accurately and efficiently

Retail Promoter

Era International Network, Xiaomi
07.2023 - 09.2023
  • Demonstrated excellent customer service skills in a fast-paced retail environment
  • Learning the unique features of individual products
  • Highlighting the unique benefits and exceptional value of our products,ensuring they make a confident and satisfying purchase.
  • Assisted in the training of new retail staff
  • Collaborated with other retail staff to ensure all customer needs were met in a timely manner

Retail Cashier

Takashimaya
01.2022 - 03.2022
  • Performed cashier duties in a high-volume retail environment, processing up to 70 transactions per shift
  • Assisted customers with locating items and providing product information
  • Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
  • Followed company policies and procedures to maintain security and integrity of customer data
  • Being entrusted by several managers
  • Adapting to a new environment in a departmental store

Bubble Tea Barista

Hey Long Cha
11.2021 - 01.2022
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Monitored customer feedback to improve barista performance and customer service.


Education

Degree in Management Studies

Singapore Institute of Management
12.2024

Management Foundation Studies

Singapore Institute of Management
07.2023

N & O Levels

St Anthony's Canossian Secondary School
N & O Levels
12.2022

Skills

  • Station Preparation
  • Customer Loyalty
  • Food Bagging
  • Inventory Management
  • Payment Processing
  • Sales Expertise

Languages

English
Advanced (C1)
Chinese (Mandarin)
Intermediate (B1)

Timeline

Service Crew Member

L'eclair Patisserie
07.2023 - Current

Retail Promoter

Era International Network, Xiaomi
07.2023 - 09.2023

Retail Cashier

Takashimaya
01.2022 - 03.2022

Bubble Tea Barista

Hey Long Cha
11.2021 - 01.2022

Degree in Management Studies

Singapore Institute of Management

Management Foundation Studies

Singapore Institute of Management

N & O Levels

St Anthony's Canossian Secondary School

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K-Xin Chua