K-Xin Chua
Summary
Experience in Food & Beverage and Retail industry for almost 2 years.
Developed strong interest in building relationships
Confidence in overcoming challenges
Enjoyment in service-oriented settings
Overview
2
2
years of professional experience
Work History
Service Crew Member
L'eclair Patisserie
07.2023 - Current
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
- Addressed customer inquiries promptly, resulting in increased customer satisfaction
- Performed daily inventory checks to ensure stock accuracy and availability
- Building strong relationships with co-workers
- Used point-of-sale software to process customer payments accurately and efficiently
Retail Promoter
Era International Network, Xiaomi
07.2023 - 09.2023
- Demonstrated excellent customer service skills in a fast-paced retail environment
- Learning the unique features of individual products
- Highlighting the unique benefits and exceptional value of our products,ensuring they make a confident and satisfying purchase.
- Assisted in the training of new retail staff
- Collaborated with other retail staff to ensure all customer needs were met in a timely manner
Retail Cashier
Takashimaya
01.2022 - 03.2022
- Performed cashier duties in a high-volume retail environment, processing up to 70 transactions per shift
- Assisted customers with locating items and providing product information
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
- Followed company policies and procedures to maintain security and integrity of customer data
- Being entrusted by several managers
- Adapting to a new environment in a departmental store
Bubble Tea Barista
Hey Long Cha
11.2021 - 01.2022
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Monitored customer feedback to improve barista performance and customer service.
Education
Degree in Management Studies
Singapore Institute of Management
12.2024
Management Foundation Studies
Singapore Institute of Management
07.2023
N & O Levels
St Anthony's Canossian Secondary School
N & O Levels12.2022
Skills
- Station Preparation
- Customer Loyalty
- Food Bagging
- Inventory Management
- Payment Processing
- Sales Expertise
Languages
English
Advanced (C1)
Chinese (Mandarin)
Intermediate (B1)
Timeline
Service Crew Member
L'eclair Patisserie
07.2023 - Current
Retail Promoter
Era International Network, Xiaomi
07.2023 - 09.2023
Retail Cashier
Takashimaya
01.2022 - 03.2022
Bubble Tea Barista
Hey Long Cha
11.2021 - 01.2022
Degree in Management Studies
Singapore Institute of Management
Management Foundation Studies
Singapore Institute of Management
N & O Levels
St Anthony's Canossian Secondary School