Clarisse Yap
Summary
Effective Crew Member focused on delivering exceptional cleaning and maintenance services to customers. Dedicated, focused and knowledgeable regarding environmentally friendly cleaning products. Adaptable [Job Title] accurate in completing orders, replenishing serving stations and cleaning spills. Assists servers by collecting payments, issuing receipts and setting order trays before delivering food to customers' tables. Light-hearted and friendly professional skilled in customer service. Experienced retail assistant and service crew with 4 years in service industry. Skillfully delivers high-quality service and promote customer loyalty. Dedicated to team and business success.
Overview
2
2
years of professional experience
Work History
Service Crew Member
Genki Sushi
09.2022 - Current
- Packaged takeaways in bags and sent dine in food via the train to customers at their tables.
- Stocked fridges to put items at designated locations.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Assisted in dining room by removing soiled dishes during meal service and transporting to kitchen for washing.
- Became familiar with products to answer questions and make suggestions.
- Operated cash registers and POS systems, handling over $7000 in cash daily.
- Took orders, prepared meals, and collected payments.
- Calculated totals, processed payments and issued receipts.
- Operated cash register to ring up final bill and process various forms of payment.
Retail Assistant
Chateraise
11.2020 - 03.2021
- Used POS system to process sales, returns, online orders, and voucher processing.
- Worked to meet or exceed target sales every month for the company.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Recommended complementary purchases to customers, increasing revenue.
Education
Diploma in Immersive Media - Game And Interactive Media Design
Ngee Ann Poly
Singapore 04.2024
Skills
- Mechanical Maintenance
- Station Preparation
- Rotation Procedures
- Tool Preparation
- Customer Service
- Table and Dining Room Setup
- Cleaning and Sanitizing
- Operate Cash Register
- Seating and Table Management
- Food and Beverage Service
- Updating Seasonal Menu
- Daily Food Preparation
Languages
Chinese (Mandarin)
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Service Crew Member
Genki Sushi
09.2022 - Current
Retail Assistant
Chateraise
11.2020 - 03.2021
Diploma in Immersive Media - Game And Interactive Media Design
Ngee Ann Poly
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