Julie Cheng
Summary
Dynamic customer service professional excelling in customer satisfaction and team collaboration. Proven ability to enhance experiences through effective communication and relationship building.
Overview
31
31
years of professional experience
Work History
Customer Service Crew Member
MX Caterers (Asia) Pte. Ltd.
04.2025 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in maintaining cleanliness and organization of service areas to enhance customer experience.
- Collaborated with team members to ensure efficient food preparation and timely service delivery.
- Operated point-of-sale systems accurately to process customer transactions smoothly.
Barista
Al Shaya International
Qatar
06.2025 - 11.2026
- Crafted high-quality beverages according to customer preferences and company standards.
- Maintained cleanliness and organization of workstations in fast-paced environment.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Trained new staff on beverage preparation techniques and customer engagement strategies.
- Implemented upselling techniques, enhancing overall customer experience and satisfaction rates.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Store Manager
Ah Chuan Food Products
Philippines
05.2008 - 11.2024
- Directed daily operations to ensure optimal store performance and customer satisfaction.
- Developed and implemented staff training programs to enhance team productivity.
- Oversaw inventory management processes, minimizing waste and ensuring product availability.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Led regular team meetings to foster communication and drive employee engagement initiatives.
- Collaborated with suppliers to negotiate favorable terms, enhancing product offerings.
- Established and maintained high standards of cleanliness and organization throughout the store.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Machine Operator
Asus Computer Company
Taiwan
05.2000 - 05.2003
- Operated and maintained production machinery to ensure optimal performance and quality standards.
- Conducted regular inspections and troubleshooting to minimize downtime and enhance operational efficiency.
- Trained new team members on equipment operation and safety protocols, fostering a collaborative work environment.
- Implemented process improvements that streamlined workflow and reduced waste in manufacturing processes.
- Collaborated with cross-functional teams to resolve technical issues and improve machine reliability.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
Faculty Head Checker
Liceo De Cagayan University
Philippines
06.1995 - 10.1998
- Developed and implemented faculty evaluation processes to enhance teaching quality and academic integrity.
- Coordinated professional development programs for faculty, fostering continuous learning and improvement.
- Facilitated communication between faculty and administration to address concerns and promote collaborative solutions.
- Evaluated faculty performance regularly, providing constructive feedback for continuous improvement in teaching methods and techniques.
Education
Early Childhood Care And Education
KLC International Institute
Singapore, Null, Singapore07-2027
Bachelor of Science - Marketing
Liceo De Cagayan University
Philippines10-1998
Skills
- Customer focus
- Complaint handling
- De-escalation techniques
- Typing speed
- Assertiveness
- Feedback delivery
- Language proficiency
- Customer service
- Time management
- Team collaboration
- Adaptability and flexibility
- Verbal and written communication
- Relationship building
Timeline
Barista
Al Shaya International
06.2025 - 11.2026
Customer Service Crew Member
MX Caterers (Asia) Pte. Ltd.
04.2025 - Current
Store Manager
Ah Chuan Food Products
05.2008 - 11.2024
Machine Operator
Asus Computer Company
05.2000 - 05.2003
Faculty Head Checker
Liceo De Cagayan University
06.1995 - 10.1998
Early Childhood Care And Education
KLC International Institute
Bachelor of Science - Marketing
Liceo De Cagayan University
cooking
I am running my Own Food Product Business for 16 years that's why I develop my cooking skills.