Juan Visser
Bangkok
Summary
Senior executive with 15+ years of proven success in international leadership roles, driving profitable growth, strategic sales development, and customer-centric solutions across SEA, APAC, EU, and MEA. Extensive expertise managing full P&L, leading diverse multicultural teams, and delivering transformational business strategies that significantly enhance market position and profitability. Recognized for visionary leadership, robust commercial acumen, strategic negotiation, and exceptional abilities in cultivating strong customer relationships. Demonstrated record in expanding into new markets, optimizing operational efficiency, and leading complex projects to successful completion.
Overview
13
13
years of professional experience
Work History
Regional Director – Service & Parts (APAC)
Confidential Industrial Engineering Group
04.2025 - Current
- Oversee APAC region’s service and aftermarket business, holding complete P&L accountability. Lead strategic market growth, regional expansion initiatives, and elevate customer satisfaction through proactive customer engagement.
- Developed comprehensive regional growth strategies, significantly increasing revenue and market share.
- Successfully restructured the service and aftermarket operations to enhance efficiency and profitability.
- Built strategic partnerships and developed robust distribution channels, enhancing market visibility.
- Championed digital transformation initiatives, including Business Intelligence tools, to optimize operational performance and decision-making processes.
APAC Parts & Service Manager
Andritz Group
05.2024 - 03.2025
- Directed regional aftermarket and service sales, driving substantial revenue growth and significantly enhancing customer engagement through strategic market approaches.
- Achieved 20% YoY regional sales growth via targeted customer audits and proactive sales initiatives.
- Improved service delivery and operational efficiency through comprehensive engineer training and innovative digital workforce tools.
- Implemented advanced Business Intelligence solutions, leading to improved resource allocation and informed strategic decisions.
Regional Service Operations Manager (SEA & Oceania)
Bühler Group
04.2021 - 04.2024
- Directed service operations across SEA and Oceania, managing a team of 100+ and delivering robust profitability and operational excellence.
- Enhanced regional profitability and operational efficiency through restructuring service delivery, resulting in a +6.8% margin improvement.
- Expanded regional market presence significantly through targeted customer engagement strategies and strategic market positioning.
- Led successful digital transformation initiatives, introducing advanced workforce management tools that optimized resource management and elevated customer service standards.
Regional Sales & Quotation Manager (SEA & Oceania)
01.2019 - 03.2021
- Implemented regional sales and quotation strategies, significantly improving quotation success rates and market penetration.
- Established CRM processes and significantly enhanced team capabilities, resulting in improved client engagement and retention.
Head of Quotations (Southern Africa)
07.2015 - 12.2018
- Transformed the regional quotation process, significantly improving accuracy and customer satisfaction, and enhancing profit margins from 23.5% to 28.5%.
- Developed and executed strategic plans that delivered substantial growth and improved market positioning.
Project Manager & Quotation Engineer (South Africa & EU)
02.2012 - 06.2015
- Successfully managed complex, multimillion-dollar projects, delivering consistently ahead of schedule and within budget.
- Built strong client relationships and consistently exceeded customer expectations through innovative design solutions and exceptional project management.
Education
MDOP - Design Engineering
South West Gauteng College
South Africa01-2005
MBA - undefined
Robert Kennedy College
01.2026
Skills
- Strategic Executive Leadership
- Profit & Loss (P&L) Management
- Sales & Business Development
- Customer Relationship & Retention
- Multicultural & Cross-functional Team Management
- OEM & Non-OEM Market Expansion
- Service Excellence & Aftermarket Strategy
- Complex Project Delivery & Execution
- Strategic Negotiation & Commercial Strategy
- Digital Transformation & Data-Driven Decisions
- Client relationships
- Staff training and development
Accomplishments
- Successfully led substantial business transformations, consistently achieving double-digit revenue growth.
- Pioneered innovative sales methodologies, achieving significant market share growth.
- Effectively managed and developed multicultural teams, fostering a high-performance, customer-focused culture.
Languages
English
Bilingual or Proficient (C2)
Afrikaans
Bilingual or Proficient (C2)
Dutch
Intermediate (B1)
German
Intermediate (B1)
Training
- Leadership Essentials (PM Ideas)
- Strategic Commercial Management (Bühler Learning Centre)
- Smart Energy & Innovation Management
- Ethical Business Practices & Compliance
- Digital Transformation & Data Security
Timeline
Regional Director – Service & Parts (APAC)
Confidential Industrial Engineering Group
04.2025 - Current
APAC Parts & Service Manager
Andritz Group
05.2024 - 03.2025
Regional Service Operations Manager (SEA & Oceania)
Bühler Group
04.2021 - 04.2024
Regional Sales & Quotation Manager (SEA & Oceania)
01.2019 - 03.2021
Head of Quotations (Southern Africa)
07.2015 - 12.2018
Project Manager & Quotation Engineer (South Africa & EU)
02.2012 - 06.2015
MBA - undefined
Robert Kennedy College
MDOP - Design Engineering
South West Gauteng College
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