Josh Chia
Summary
Accomplished Operation Manager with a proven track record at Elitez Pte Ltd, enhancing operational excellence and customer satisfaction. Expert in strategic planning and team leadership, I've driven productivity improvements and fostered key partnerships, achieving significant business growth. Skilled in KPI tracking and employee coaching, I consistently deliver projects on time and within budget.
Overview
10
10
years of professional experience
Work History
Operation Manager
Elitez Pte Ltd
06.2021 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Senior Business Development Executive
Elitez Pte Ltd
09.2020 - 05.2021
- Developed strategic partnerships for long-term business growth and mutual success through effective negotiation and collaboration.
- Streamlined internal processes to enhance efficiency, reduce costs, and support continued business growth.
- Cultivated strong relationships with existing clients to ensure customer satisfaction, repeat business, and referral opportunities.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Helping junior team members to improve their skills in sales, negotiation, and relationship building for overall team success.
Business Development Executive
Elitez Pte Ltd
09.2019 - 08.2020
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Increased client base by identifying and pursuing new business opportunities through networking.
- Managed a portfolio of accounts, ensuring timely delivery of products/services while maintaining high levels of customer satisfaction.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Communicated directly with customers and partners to build strong business networks and relationships.
Project Executive
Momenntum Pte Ltd
02.2019 - 08.2019
- Facilitated communication between departments and project stakeholders.
- Coordinated meetings with clients, vendors, and internal teams to facilitate smooth project progressions.
- Maintained a strong focus on quality assurance through regular monitoring of deliverables against established benchmarks.
- Built impactful relationships with clients and suppliers.
- Delivered projects on time and within budget by effectively managing timelines and resources.
Sales Executive
JNT Pte Ltd
05.2017 - 12.2018
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
Technician Trainer
ST Kinetics
03.2015 - 04.2017
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
Education
No Degree - Electrical, Electronics And Communications Engineering
ITE College East
Simei12-2011
Skills
- Problem-solving
- Team leaderships
- Productivity improvement
- Customer service
- Operations management
- KPI Tracking & Reporting
- Strategic planning
- Operational excellence
- Business planning
- Employee coaching
- Standard operating procedures
- ROI management
Timeline
Operation Manager
Elitez Pte Ltd
06.2021 - Current
Senior Business Development Executive
Elitez Pte Ltd
09.2020 - 05.2021
Business Development Executive
Elitez Pte Ltd
09.2019 - 08.2020
Project Executive
Momenntum Pte Ltd
02.2019 - 08.2019
Sales Executive
JNT Pte Ltd
05.2017 - 12.2018
Technician Trainer
ST Kinetics
03.2015 - 04.2017
No Degree - Electrical, Electronics And Communications Engineering
ITE College East
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