Josephine Liew Mei Ching
Kota Kinabalu
Summary
Creative problem solver, who can see big picture while never losing sight of details that deliver results. Motivate team player with demonstrated talent for deploying research and organizational skills toward analyzing, updating, and streamlining complex processes for improvement opportunities. Enthusiastic Self Starter who can boost productivity, foster efficiency and ensure profitability.
Overview
24
24
years of professional experience
16
16
years of post-secondary education
1
1
Language
Work History
Head of Public Affairs and Administration
PETRONAS Sabah Labuan Regional Office
08.2019 - Current
- Develop and establish strategic alliances and collaborations with stakeholders
- (Community, government, private agencies and customers)
- Develop strategies and drive initiatives of facilities operation and logistic function.
- Lead in the development and implementation of Corporate Social Responsibility (CSR) initiatives by identifying appropriate CSR projects and signature programs.
- Develop appropriate and effective media relations programs, through effective networking and relationship building with the media.
- Lead and develop strategies and initiatives for Reputation Management Framework by providing advisory services to management on guidelines and policies that relates to the government.
- Develop strategies and drive internal communication initiatives; staff relation activities, staff engagement and festive celebrations to ensure harmonious and consistent messages to all staff.
- Worked effectively in fast-paced environments
- Proven ability to develop and implement creative solutions to complex problems
- Identified issues, analyzed information and provided solutions to problems
- Gained strong leadership skills by managing projects from start to finish
- Worked flexible hours across night, weekend, and holiday shifts
Account Manager, Rover Project
PETRONAS Sabah Labuan Regional Office
06.2017 - 07.2019
- Business Acquisition
- Generating Business for Smartpay by securing new accounts and retain existing Smartpay business volume
- Average Sales
- RM 3.3 million per month.
- Trade Account Receivables Management
- Ensure continuous effort on TAR collection for Smartpay Business
- Lead business driven project at region
- Collaborated with Malaysia Association of Travel and Tours Agents (MATTA) on generating business from members.
Corporate Social Investment Executive
PETRONAS Sabah Labuan Regional Office
08.2016 - 05.2017
- Lead, plan, execute and strategize Planting Tomorrow programmes by monitoring project schedule, costing and to optimize resource utilization in achieving the programme objectives.
- Execute and strategize Joints Working Committee (JWC) Education programmes (Trust School, Maktab Rendah Sains MARA, Program Sentuhan Ilmu PETRONAS, Discover PETRONAS, PETRONAS Education Sponsorship Programme and VISTA) by monitoring programme schedule, costing and to optimize resource utilization in achieving the programme objectives.
- Lead, Plan, Stategize and implement the entire PETRONAS All About Youth Program (PAAY).
- Startegize and implement PETRONAS volunteer opportunity programme by recruiting staff to become volunteers, coordinating trainings, deployment of volunteers and managing volunteer’s database to nurture the development of leadership capability and maximize involvement of staff in PETRONAS CSI programmes.
- Delivered customized wealth management strategies that met the unique needs of each investor
Stakeholder Relation Executive
PETRONAS Sabah Labuan Regional Office
08.2013 - 01.2016
- Lead effective education program initiatives to improve academic achievement of the target group students through various education base program.
- Provide continuous awareness to the nation that PETRONAS is socially responsible organization that is committed to address the educational and capability needs of the community where it operates.
- Implement and manage planned engagement activities with key stakeholders at working level to enhance the quality of relationship i.e Jabatan Pelajaran Negeri Sabah, various NGO and local communities.
Planning and Change Management Executive
PETRONAS Sabah Labuan Regional Office
09.2012 - 08.2013
- Establised good rapports and network within internal and external stakeholders and executed approved stakeholder engagement activities with identified key stakeholders.
- Strategic planning for SLRO department’s budget.
- Crafted and prepared section and SLRO service plan, Individual IPC, Performance review, and IPC cascading.
- Lead and conducted training for Stakeholder Management Analysis, iPSMS system and Profiling Elicitation courses.
- Crafted, lead and executed staff relations activities for SLRO.
Operation Performance Improvement Executive
PETRONAS Sabah Labuan Regional Office
08.2011 - 09.2012
- Developed and customized engagement platforms at regional offices and terminals through quarterly sessions to strengthen communication in ensuring company’s direction are communicated effectively and in a timely manner.
- Strategized and build effective working relationships and rapport with the government authorities, business partners, national and key industry players and service providers through annual and periodic events and/or programs to keep abreast with latest development to capture new business opportunities.
- Developed and customized annual internal events and/or programs to sustain regional staff's high motivational level and work performance by instilling high sense of commitment, ownership, integrity and loyalty that will contribute to operational excellence.
Accounting Services & Administration Executive
PETRONAS Sabah Labuan Regional Office
01.2004 - 01.2011
- Managed the operations of Regional Accounting services and ensured all financial transactions are done accurately, transparently and timely accordance to PDB’s policies, procedures and statutory requirements.
- Ensured timely processing of payments from suppliers and dealers, petty cash reimbursement, staff claims and others.
- Reviewed and monitored overall region’s business lines and individual sales personnel TAR (Trade Account Receivable) performance through monthly Regional Credit Control Committee Meeting and constant follow-ups on their business lines and agreed action plan.
- Ensured and monitored all orders and delivery notes were accurately received and created.
- Implemented strategic Procurement for the region and ensured that Procurement of materials and services are effectively and timely purchased and in accordance with Group Tender and Contract Department policies and procedures.
- Coordinated the preparation of annual plan & budget for the department and monitored departmental budget to ensure all spending are legitimate, authorized & within approved budget.
- Coordinated staff community & public relation activities for the regions.
Procurement Executive
PETRONAS Sabah Labuan Regional Office
05.2001 - 03.2004
- Ensured acquisition of materials, equipment and services are made promptly, timely and in accordance to procedures and guidelines.
- Conducted quotation exercise for procurement of materials, services, spare parts and other office equipment.
- Ensured procurement is made on best terms for best prices, quality, delivery and local content.
- Prepared and managed contract agreements with service and maintenance contractors and equipment supplier.
- Monitored and ensured the spare parts requirements and availability.
- Maintained integrity, enhancement and effectiveness of the procurement bid by acting as custodians of all relevant procurement procedures, regulations, manual guidelines etc.
- Developed the purchasing function into a profit center by applying effective procurement techniques, strategies and planning.
- Managed the day-to-day procurement of office equipment including stationeries, furniture and IT equipment.
- Enhanced company's reputation as a trusted advisor by consistently delivering top-quality service based on sound judgment.
Financial Executive
PETRONAS Sabah Labuan Regional Office
05.2000 - 04.2001
- Produced and exceeded the monthly targets set for life insurance, general insurance and unit trust sales.
- Build good rapport and relationship with Branch Managers, branch staff, customers and members of the public to generate quality lead generation.
- Conducted trainings and courses for branch staff in order to improve the quality lead generation and create awareness of Bankassurans.
Trainee Officer
SONY TECHNOLOGY MALAYSIA SDN BHD
01.2000 - 03.2000
- Supported department objectives by completing assigned tasks accurately and efficiently
- Collaborated with fellow trainees to complete group projects, improving teamwork abilities
- Demonstrated adaptability by quickly adjusting to new tasks and responsibilities within the organization
- Gained practical experience in various department functions, broadening overall understanding of the company''s operations
- Participated in cross-functional department meetings, gaining insight into interdepartmental collaboration strategies
- Improved time management skills through prioritizing workload and meeting project deadlines consistently
Education
MBA - Sustainability Studies
Sustainability Management School
Italy 10.2023 - Current
Doctor of Philosophy - Management
Universiti Malaysia Sabah
Malaysia 01.2012 - 04.2018
Master of Business and Administration -
Universiti Malaysia Sabah
Malaysia 01.2008 - 04.2011
Bachelor of Arts - International Business
Universiti Malaysia Sabah
Malaysia 01.1997 - 12.2000
High School Diploma -
S.M All Saints, Likas Sabah
Malaysia 01.1995 - 12.1996
Skills
Jamovi
Mendeley
Social Science Statistical Package (SPSS)
Jamovi
Active Listening
Cultural Awareness
Critical Thinking
Customer Relations
Multitasking
Networking
Flexible and Adaptable
Affiliations
- Master Practitioner, Neuro Linguistic Programming (NLP)
- Senior Member, Royal Institute of Business Administration, Singapore
- Member, Royal Institute of Volunteers, Singapore
Personal Information
- IC Number: 761215-12-5748
- Age: 46 years old
- Place of Birth: Kg.Kembirian, Menggatal, Kota Kinabalu
- Ethnicity: Sino-Kadazan
- Height: 168cm
- Weight: 85kg
- Gender: Female
- Marital Status: Married
Activities
- Head (Education), PETRONITA (2014-2016)
- Treasurer, Kelab Sukan Rekreasi PETRONAS (2012-Now)
Permanent Address
Hse No 18, Lot 19, Prestige Residence, Jalan Kokol, 88450 Kota Kinabalu
Awards
- Best Coordinator, PETRONAS All About Youth Programme (2015)
- Best Coordinator, PETRONAS All About Youth Programme (2016)
- Outstanding Award, Hari Polis Malaysia ke-212 (2018)
Timeline
MBA - Sustainability Studies
Sustainability Management School
10.2023 - Current
Head of Public Affairs and Administration
PETRONAS Sabah Labuan Regional Office
08.2019 - Current
Account Manager, Rover Project
PETRONAS Sabah Labuan Regional Office
06.2017 - 07.2019
Corporate Social Investment Executive
PETRONAS Sabah Labuan Regional Office
08.2016 - 05.2017
Stakeholder Relation Executive
PETRONAS Sabah Labuan Regional Office
08.2013 - 01.2016
Planning and Change Management Executive
PETRONAS Sabah Labuan Regional Office
09.2012 - 08.2013
Doctor of Philosophy - Management
Universiti Malaysia Sabah
01.2012 - 04.2018
Operation Performance Improvement Executive
PETRONAS Sabah Labuan Regional Office
08.2011 - 09.2012
Master of Business and Administration -
Universiti Malaysia Sabah
01.2008 - 04.2011
Accounting Services & Administration Executive
PETRONAS Sabah Labuan Regional Office
01.2004 - 01.2011
Procurement Executive
PETRONAS Sabah Labuan Regional Office
05.2001 - 03.2004
Financial Executive
PETRONAS Sabah Labuan Regional Office
05.2000 - 04.2001
Trainee Officer
SONY TECHNOLOGY MALAYSIA SDN BHD
01.2000 - 03.2000
Bachelor of Arts - International Business
Universiti Malaysia Sabah
01.1997 - 12.2000
High School Diploma -
S.M All Saints, Likas Sabah
01.1995 - 12.1996