JOHN NG
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Summary
Outgoing Volunteer providing experience helping non-profit organization with daily tasks and needs. Friendly and helpful when assisting employees and visitors requesting services. Driven by cause to work diligently to accomplish measurable impact.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Special Needs Assistant
For President Election 2023
09.2023 - 09.2023
- Assisted with special events and programs.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
VIP Engineer
PCCW Solutions Insys Pte Ltd
04.2020 - 09.2020
- To handle any customer’s IT related issues
- Provide resolution and escalation for any hardware or software issues
- Provide standby support for events
- Handle various projects (Tech refresh, Operating system upgrades etc.)
Engineer
ITCAN Pte Ltd
12.2017 - 11.2018
- To handle any customer’s IT related issues
- Provide resolution and escalation for any hardware or software issues
- Provide standby support for events (COS 2018, CESS 2018 etc.)
- Handle various projects (Tech refresh, Operating system upgrades etc.)
Docu Connex Pte Ltd
09.2017 - 12.2017
- Call and provide base level printer support to customers
- Troubleshoot printer problems via Teamviewer
- Escalate hardware and software issues to technicians and engineers for further troubleshooting
- Schedule technicians and engineers end of day.
Senko International Logistics Pte Ltd
06.2017 - 09.2017
- Provided base level IT support to company personnel
- Troubleshoot system (iWMS) and hardware issues and worked with service providers to facilitate repairs
- Informed customers about issue resolution progress
- Coordinate with vendors in regards of quotation and invoice.
VIP Engineer
Jobline Resources Pte Ltd, NEC Asia Pacific Pte Ltd
05.2016 - 10.2016
- To handle any customer’s IT related issues
- Provide resolution and escalation for any hardware or software issues
- Provide standby support for events
- Handle various projects (Tech refresh, Operating system upgrades etc.)
desktop support
Jardine One solution Pte Ltd
03.2015 - 05.2016
- Troubleshooting, incident resolution and escalation, Wi-Fi configuration for students and staffs
- Handle walk in customers' enquiry and troubleshoot laptop/smartphone problems on the spot
- Conduct IT inventory check and update management of issues on a weekly basis.
VIP Engineer
Jobline Resources Pte Ltd, Asia Pacific Pte Ltd
02.2014 - 08.2014
- To handle any customer’s IT related issues
- Provide resolution and escalation for any hardware or software issues
- Provide standby support for events
- Handle various projects (Tech refresh, Operating system upgrades etc.)
Jobline Resources Pte Ltd, Dimension Data, Pte Ltd
07.2013 - 11.2013
- Served as an engineer in migration from Windows XP to Windows 7 for 1200+ user base for GIC
- Provided scheduling for users, software installation and offer advice and coaching to users on the Windows 7 environment
- Reimaged used hard disk, asset inventory check, create batch files to map network printer etc.
Engineer
OPUS IT Pte Ltd, HP
02.2011 - 02.2013
- To handle any customer’s IT related issues
- Provide resolution and escalation for any hardware or software issues
- Provide standby support for events
- Handle various projects (Tech refresh, Operating system upgrades etc.)
Jobline Resources Pte Ltd
10.2009 - 09.2010
- Handled a large volume of phone calls, chat and emails
- Handled technical troubleshooting of desktop and software issues for incident resolution and escalation
Education
NTC - Electronics WLAN, Electrical Technology
ITE Yishun
No Degree - Electrical Equipment Installation And Repair
ITE YISHUN
Singapore12.2001
Skills
- Microsoft Office – Excel, Word & Power-point
- Computer Skills
- Answering Phones
- Operations Support
- Data Entry
- Driver's License
Certification
- Caregiver Training Certification Course (Basic), Singapore Rescue Training Centre - 13th October 2023
Timeline
Special Needs Assistant
For President Election 2023
09.2023 - 09.2023
VIP Engineer
PCCW Solutions Insys Pte Ltd
04.2020 - 09.2020
Engineer
ITCAN Pte Ltd
12.2017 - 11.2018
Docu Connex Pte Ltd
09.2017 - 12.2017
Senko International Logistics Pte Ltd
06.2017 - 09.2017
VIP Engineer
Jobline Resources Pte Ltd, NEC Asia Pacific Pte Ltd
05.2016 - 10.2016
desktop support
Jardine One solution Pte Ltd
03.2015 - 05.2016
VIP Engineer
Jobline Resources Pte Ltd, Asia Pacific Pte Ltd
02.2014 - 08.2014
Jobline Resources Pte Ltd, Dimension Data, Pte Ltd
07.2013 - 11.2013
Engineer
OPUS IT Pte Ltd, HP
02.2011 - 02.2013
Jobline Resources Pte Ltd
10.2009 - 09.2010
NTC - Electronics WLAN, Electrical Technology
ITE Yishun
No Degree - Electrical Equipment Installation And Repair
ITE YISHUN
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