JOHN NG
Summary
IT Desktop Engineer Managing the Senior management Support section and end user section. A CompTIA A+ PC Fundamental certified computer technician Obtained Nitec in Electronics – Wireless LAN in Year 2009 CORE COMPETENCIES Problem-solving skills Strong in communications Ability of multitasking Background in IT Documentation of Processes Teamwork Dependability Work Ethics Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
13
13
years of professional experience
Work History
Desktop Support Engineer
HTZ Resources Pte Ltd
11.2021 - 04.2022
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Provided authorized users with technical support and advice regarding proper use and functionality of equipment.
- Identified scope of problem and provided operational and technical assistance to remedy.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Patched software and installed new versions to eliminate security problems and protect data.
- Maintained support policies and methods of support delivery to provide technically accurate solutions to users.
VIP Engineer
PCCW Solutions Insys Pte Ltd
04.2020 - 09.2020
- To handle any customer’s IT related issues
- Provide resolution and escalation for any hardware or software issues
- Provide standby support for events
- Handle various projects (Tech refresh, Operating system upgrades etc.)
Engineer
ITCAN Pte Ltd
12.2017 - 11.2018
- To handle any customer’s IT related issues
- Provide resolution and escalation for any hardware or software issues
- Provide standby support for events (COS 2018, CESS 2018 etc.)
- Handle various projects (Tech refresh, Operating system upgrades etc.)
Docu Connex Pte Ltd
09.2017 - 12.2017
- Call and provide base level printer support to customers
- Troubleshoot printer problems via Teamviewer
- Escalate hardware and software issues to technicians and engineers for further troubleshooting
- Schedule technicians and engineers end of the day.
Senko International Logistics Pte Ltd
06.2017 - 09.2017
- Provided base level IT support to company personnel
- Troubleshoot system (iWMS) and hardware issues and worked with service providers to facilitate repairs
- Informed customers about issue resolution progress
- Coordinate with vendors in regards of quotation and invoice.
VIP Engineer
Jobline Resources Pte Ltd, NEC Asia Pacific Pte Ltd
05.2016 - 10.2016
- To handle any customer’s IT related issues
- Provide resolution and escalation for any hardware or software issues
- Provide standby support for events
- Handle various projects (Tech refresh, Operating system upgrades etc.)
desktop support
Jardine One solution Pte Ltd
03.2015 - 05.2016
- Troubleshooting, incident resolution and escalation, Wi-Fi configuration for students and staffs
- Handle walk in customers' enquiry and troubleshoot laptop/smartphone problems on the spot
- Conduct IT inventory check and update management of issues on a weekly basis.
VIP Engineer
Jobline Resources Pte Ltd, Asia Pacific Pte Ltd
02.2014 - 08.2014
- To handle any customer’s IT related issues
- Provide resolution and escalation for any hardware or software issues
- Provide standby support for events
- Handle various projects (Tech refresh, Operating system upgrades etc.)
Jobline Resources Pte Ltd, Dimension Data, Pte Ltd
07.2013 - 11.2013
- Served as an engineer in migration from Windows XP to Windows 7 for 1200+ user base for GIC
- Provided scheduling for users, software installation and offer advice and coaching to users on the Windows 7 environment
- Reimaged used hard disk, asset inventory check, create batch files to map network printer etc.
Engineer
OPUS IT Pte Ltd, HP
02.2011 - 02.2013
- To handle any customer’s IT related issues
- Provide resolution and escalation for any hardware or software issues
- Provide standby support for events
- Handle various projects (Tech refresh, Operating system upgrades etc.)
Jobline Resources Pte Ltd
10.2009 - 09.2010
- Handled a large volume of phone calls, chat and emails
- Handled technical troubleshooting of desktop and software issues for incident resolution and escalation
Education
No Degree - Comptia A+ PC Fundamental
NTUC Learning Hub
Bras Basah12.2011
NTC - Electronics WLAN, Electrical Technology
ITE Yishun
Yishun04.2009
Skills
- COMPUTER PROFICIENCY
- Microsoft Office – Excel, Word & Power-point
- Outlook, Lotus Notes and Gmail
- SecureAge
- Microsoft Windows and Office
- Technical Support and Assistance
- Hardware Repair
- Customer Service
- Customer Satisfaction
- Windows Operating System
- Installation and Repair
- Software and Hardware Issues
Timeline
Desktop Support Engineer
HTZ Resources Pte Ltd
11.2021 - 04.2022
VIP Engineer
PCCW Solutions Insys Pte Ltd
04.2020 - 09.2020
Engineer
ITCAN Pte Ltd
12.2017 - 11.2018
Docu Connex Pte Ltd
09.2017 - 12.2017
Senko International Logistics Pte Ltd
06.2017 - 09.2017
VIP Engineer
Jobline Resources Pte Ltd, NEC Asia Pacific Pte Ltd
05.2016 - 10.2016
desktop support
Jardine One solution Pte Ltd
03.2015 - 05.2016
VIP Engineer
Jobline Resources Pte Ltd, Asia Pacific Pte Ltd
02.2014 - 08.2014
Jobline Resources Pte Ltd, Dimension Data, Pte Ltd
07.2013 - 11.2013
Engineer
OPUS IT Pte Ltd, HP
02.2011 - 02.2013
Jobline Resources Pte Ltd
10.2009 - 09.2010
No Degree - Comptia A+ PC Fundamental
NTUC Learning Hub
NTC - Electronics WLAN, Electrical Technology
ITE Yishun
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