JOCEL TANEO
Summary
Self-motivated on customer service line and brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Coordinator - Operation Services
Palawan Innovations Pte Ltd (The Palawan Sentosa)
06.2023 - Current
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Collected and analyzed business data from various departments to prepare reports and presentations for management.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Reduced logistical errors through meticulous planning of transportation schedules and inventory management practices.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Gathered and organized materials to support operations.
- Monitored front areas so that questions could be promptly addressed.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Oversaw scheduling tasks efficiently, ensuring optimal staff coverage during peak times without sacrificing quality of service delivery or exceeding budget constraints.
Lifeguard Supervisor - Team Leader
Sentosa Beach Pte Ltd (Shangri-la's Rasa Sentosa)
03.2015 - 06.2023
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Assisted in hiring qualified lifeguards, contributing to a highly skilled team dedicated to swimmer safety.
- Implemented innovative training techniques that increased the proficiency of staff members in water rescue scenarios.
- Reduced response time for emergencies by effectively coordinating lifeguard rotations and breaks.
- Scheduled, coordinated and conducted in-service training for [Number] lifeguards to promote full competence in first aid, CPR, and water rescue techniques.
- Oversaw budgeting for department expenses, prioritizing cost-effective solutions without compromising safety or quality of service.
- Conducted regular audits of lifeguard certifications, guaranteeing compliance with industry standards and regulations.
- Promoted teamwork among staff members, leading to improved morale and enhanced job performance.
- Increased guest satisfaction by fostering a welcoming environment and addressing concerns professionally.
- Directed and oversaw maintenance records and incident reports.
- Scheduled [Number] lifeguards to provide adequate coverage of pool areas during operating hours.
- Managed inventory of essential lifesaving equipment, ensuring all tools were readily available during emergency situations.
- Collaborated with other supervisors to develop effective schedules that maximized staff coverage during peak times.
- Resolved problems, improved operations and provided exceptional service.
- Excellent communication skills, both verbal and written.
One Stop Service Associate
Crowne Plaza Changi Airport (IHG Hotel)
06.2014 - 02.2015
- Responded to customer calls and emails to answer questions about products and services.
- Developed strong relationships with clients through consistent communication and excellent service delivery.
- Promptly responded to inquiries and requests from prospective customers.
- Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
- Documented problems and corrective actions to maintain records.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Actively participated in team meetings, sharing valuable insights for process improvements and best practices adoption.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Coordinated with internal departments to ensure seamless support for clients'' needs across various channels.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Identified issues, analyzed information and provided solutions to problems.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Chief of Watersports (lifeguard Supervisor)
Club Med Bintan Island & Club Med Kabira (IND/JP)
04.2011 - 09.2012
- Mentored new hires through onboarding processes, sharing valuable knowledge gained from years of experience as a Lifeguard Supervisor.
- Enhanced swimmer safety by diligently supervising lifeguard team and enforcing pool rules.
- Improved staff performance through regular training sessions and skill assessments.
- Assisted in hiring qualified lifeguards, contributing to a highly skilled team dedicated to swimmer safety.
- Increased guest satisfaction by fostering a welcoming environment and addressing concerns professionally.
- Played an integral role in organizing special events at the aquatic facility while maintaining high safety standards for participants.
- Collaborated with other supervisors to develop effective schedules that maximized staff coverage during peak times.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Assisted in organizing and implementing recreational activities and programs.
- Oversaw budgeting for department expenses, prioritizing cost-effective solutions without compromising safety or quality of service.
- Promoted teamwork among staff members, leading to improved morale and enhanced job performance.
- Proven ability to develop and implement creative solutions to complex problems.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
Head Lifeguard
Shangri-La's Boracay Resort & Spa
01.2009 - 04.2011
- Developed and implemented lifeguard training programs, documentation and assessments.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Assisted in developing, implementing and monitoring pool safety policies to reduce hazards.
- Facilitated collaboration among staff members through regular meetings and open channels of communication.
- Detailed safety rules and procedures regarding activities to customers and guests.
- Continually updated knowledge on industry best practices related to lifeguarding techniques attending relevant conferences workshops.
- Boosted staff morale with recognition programs, fostering a positive work environment.
- Maintained high standards of cleanliness throughout the facility with diligent attention to detail during routine cleaning operations.
- Provided customer service and responded to inquiries and complaints for optimal guest satisfaction.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Performed pool tests, recorded results and adjusted chemical levels to reach appropriate measurements.
- Maintained rescue equipment by conducting inspections and completing basic repairs.
- Responded to life-threatening emergencies and provided first aid and CPR.
- Enhance daily operation of the watersports center and perform water activity lessons to guest and newly hired staffs.
- Improved team communication through the implementation of daily briefings and debriefings.
- Proved successful working within tight deadlines and a fast-paced environment.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Excellent communication skills, both verbal and written.
- Provided professional services and support in a dynamic work environment regardless to guests or colleagues.
Education
Associate Degree in AMT - Aircraft Maintenance Technology
Flight Dynamics School of Aeronautics
The Runway Building, Pak-Pakan Rd., Lapu-Lapu City03.2004
High School Diploma -
Saint Alphonsus Catholic School
Lapu-Lapu City, Cebu03.2001
Skills
- Appointment Scheduling
- Contract Negotiation
- Team Leadership
- Database Maintenance
- Vendor Management
- Project assistance
- Documentation and Recordkeeping
- Consulting
- Handling Complaints
- Budget Administration
- Workflow Planning
- Employee Supervision
- Administration and Operations
- Microsoft Office
- Scheduling
- Phone and Email Etiquette
- Strategic Planning
- Work Planning and Prioritization
Certification
- Certificate in Workplace Safety and Health (Level A)
- Guard and Patrol-1
- People and Performance Management
- Work in a Diverse Service Environment
- PADI Open Water Diver (2004AO0406)
Sports Hobbies includes: Mountain Biking, Sailing/Surfing, Basketball and Online Gaming.
On the weekends, spend either with family or mountain biking with friends.
Used to sail from previous job experience outside of singapore and surfing as well.
Play occasional basketball for leisure or leagues organized around singapore.
Online gaming when got nothing to do much at home (normally when kids are asleep)
Timeline
Coordinator - Operation Services
Palawan Innovations Pte Ltd (The Palawan Sentosa)
06.2023 - Current
Lifeguard Supervisor - Team Leader
Sentosa Beach Pte Ltd (Shangri-la's Rasa Sentosa)
03.2015 - 06.2023
One Stop Service Associate
Crowne Plaza Changi Airport (IHG Hotel)
06.2014 - 02.2015
Chief of Watersports (lifeguard Supervisor)
Club Med Bintan Island & Club Med Kabira (IND/JP)
04.2011 - 09.2012
Head Lifeguard
Shangri-La's Boracay Resort & Spa
01.2009 - 04.2011
Associate Degree in AMT - Aircraft Maintenance Technology
Flight Dynamics School of Aeronautics
High School Diploma -
Saint Alphonsus Catholic School
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