Oracle
LEILANI TIALENGCO
SINGAPORE
Summary
Results-driven professional with a proven track record of successfully leading high-performance teams to consistently achieve or surpass objectives. Committed and diligent, possesses an internal drive to deliver excellence in all aspects of work. Tactical team builder with a solid background in training and team development, effectively maximizing the potential of individuals and driving collective success. Experienced HR Services Coordinator and Administrative professional recognized for ability to assess operational needs and develop innovative solutions that save costs, improve revenues, and enhance customer satisfaction. Over 10-year career, honed skills in balancing multiple responsibilities, communication, and organizing workflows. Excels in producing reports and letters, routing packages, and updating tracking documents. Customer-focused and results-oriented approach enables identification and implementation of process improvements, including workflow enhancements and policy modifications. Key strengths in time management and communication across all personnel, management, and clientele levels. Confident in ability to significantly contribute to organizational success as a motivated HR Services Coordinator with extensive administrative experience.
Overview
18
18
years of professional experience
Work History
HR Services Coordinator
Al Tayer Group / Joint Venture Companies such as Gucci/Balenciaga/Emilio Zegna/YSL/Loro Piana/AMC
10.2017 - 09.2024
- Preparation of Work Permit Renewal - Labour Contract / Residence Permit Renewal
- Coordinate/Facilitate and present joining formalities as well as induction and orientation and subsequently follow up on the progress of new recruits in their jobs through the induction and probation period
- Liaise between Group Companies, Employees, Unit HR teams, and the Insurance providers to ensure smooth functioning and satisfactory services of the insured members
- Manages employee enrollment, cancellations, changes in employee details, renewals, loss, and etc
- Along with the issuance of insurance cards to members, their dependents as per agreed criteria
- He / She shall maintain all insurance policies medical / life, ensuring they are renewed and signed and the benefit schedule circulated to all stakeholders updated on a regular basis
- Provides correspondence and documentation support on all Onboarding / Offboarding / Personnel / Labour and Visa related issues, including letter generation, photocopying, pack creation, and filing
- Arrange for necessary formalities/ paperwork for Onboarding / Offboarding like visa, Emirates ID, medicals, flight
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Monitored multiple databases to keep track of all company inventory
- Labour and Visa/ Medical Insurance /Letters/Access Rights Controller
HR Services Assistant (Onboarding /Off Boarding/Payroll Assistant/)
Al Tayer Group
08.2013 - 10.2017
- Ensure timely processing of all personnel requests in an efficient, accurate, and customer-friendly manner
- Coordinate amongst candidates/employees, Unit HR representatives, Payroll team, and other relevant stakeholders to ensure smooth processing of boarding / Offboarding/ Personnel / Labour and Visa activities
- Provide correspondence and documentation support on all Onboarding / Offboarding/ Personnel / Labour and Visa related issues, including letter generation, photocopying, pack creation, and filing
- Arrange for necessary formalities/ paperwork for On boarding / Emirates ID, medicals, flight tickets, hotel accommodation, and advances, as and where applicable
- Manage applicable system updates, where mandated/ required, suitable documentation and record keeping in line with all internal and external audit requirements
- Coordinate advances & salary matters for overseas staff between payroll, finance & the local HR
- Generate relevant LPOs within the timeframe agreed on the HR SLA
- Maintain / Update HR Systems as may be required and trained to ensure smooth functioning of the system
- Keep track of all employee movements and ensure all payroll inputs/ masters/ cost center changes are submitted on or before the15th of the month
- Handling staff queries regarding payroll and HR
- Create position descriptions as necessary
- Ensure that all staff files have been arranged properly with the complete document
- Provide clear expectations, direction, coaching, and performance feedback
- Connect the new employee with key information, resources, and people within the organization
- Ensures that all employee applications are processed promptly, with regards to liaising with the local candidates
- Enter all the relevant information into the Access database
- Liaise with new employees with regard to the joining process and ensure that the joining packs are put together in the required time frame
- Arrange for necessary formalities for attending interviews or joining like flight tickets, hotel accommodation, etc, wherever applicable
- Maintains payroll information by collecting, calculating, and entering data
- Updates payroll records by entering changes in exemptions, insurance coverage, savings deductions, and job title and department/division transfers
- Reimburse HR-related bills according to entitlement, process payment vouchers for HR-related services like training, recruitment invoices, insurance, etc, and charge Group companies as per advice
- Prepare and submit periodically, reports relating to salary (JVs, gratuity & leave passage provisions) claim reimbursements, final settlement accounts, etc., for proper allocation & accounting
- Payroll Administration
- Assisted in preparing full and final payments for end-of-service employees
- Prepare final settlement for End of Service Employee
Cashier / Admin Clerk
Al Tayer Group – Armani Junior The Dubai Mall
08.2009 - 07.2013
- Responsible for all cash/credit card transactions involving movement of goods to and from the shop offering customer service of a high quality to maintain proper accounts and safe custody of cash/ cheques and other related documents
- Receive cash or payment in any other authorized mode from customers, issue receipts with sales figures and prepare daily cash summary reports for submission to the accountant, to manage company funds efficiently and maintain transparency in all monetary transactions
- Responsible for the safe custody of cash received and other relevant documents and depositing the cash/cheques in the bank every day to carefully protect the company funds
- Answer phone calls and customer queries to offer efficient customer service and enhance the company's image
- Monitor the use of petty cash, authorize payments for only approved items or emergency miscellaneous purchases, and submit accounts periodically to the Store Manager for verification to prevent misuse of funds or monetary loss to the company
- Tallied cash at the end of each shift and handled discrepancies according to company policies
- Provided customers with payment information and processed credit card payments and cash transactions
- Supported office operations, managed client correspondence, tracked records, and handled internal communications
- Answered phones and performed clerical office functions
- Created weekly and monthly reports and presentations
- Compiled and uploaded files into the records management system
Team Leader /Head Coach
Kuwait Food Company Americana / TGI Fridays
04.2007 - 10.2009
- Answers questions regarding food and drink items and their preparation, ingredients, and accompanying items
- Sets places at dining tables, takes orders serves food and drink, and answers inquiries related to items on the menu
- Serves and creates a warm fun atmosphere for guests and employees
- Answers the wishes of guests as well as suggestively selling food and drink
- Maintaining a quality standard of service
- Anticipate all the guests' needs, and make sure that every guest leaves happy
- Ensuring that the restaurant is up to the standard, giving great food and good quality service
- Assist managers in training store employees, ensuring validations are done before working stations
- Ability to instill and demonstrate a team-player mentality
- Identify gaps in standard/knowledge and recommend quick resolution
- Responsible for all the remittances of the waitress
- Shift leader acts as an extension of the management team for each shift
- Responsible in all the areas of the restaurant, including the performance of the staff
Cashier /Service Crew
Charley's Grilled Sub Al Madani Group of Companies
10.2006 - 02.2007
- Answers questions regarding food and drink items and their preparation, ingredients, and accompanying items
- Sets places at dining tables, takes orders serves food and drink, and answers inquiries related to items on the menu
- Serves and creates a warm fun atmosphere for guests and employees
- Answers the wishes of guests as well as suggestively selling food and drink
- Maintaining a quality standard of service
- Anticipate all the guests' needs, and make sure that every guest leaves happy
Education
Associate of Science - Certified Nursing Assistant
Filipino Academy - UK
Dubai United Arab Emirates08-2022
Bachelor of Business Administration - Management
University of the East
01.2002
Secondary -
Dr. Juan G. Nolasco High School
Manila Philippines03-1997
Primary - undefined
Teodoro R. Yangco Elementary School
01.1993
Skills
- People's person with excellent inter-personal relationship and communication skills
- A hard-working and aspiring team player, and leads by personal example
- Ability to work hard under pressure
- Have the attitude and aptitude for quick learning and grasping new skills and concepts
- Familiar with MS Office application /MS EXCEL / MS WORD /POWERPOINT
- Technology Skills / Software System; JDE / Taleo Integration / Civil Soft / HCM / ESMART / Connect System / Oracle/Taleo
- Time Management/Organizational Ability/Customer Service
- Driving /UAE License
- Cash handling
- Program file distribution
- Report development
- Multitasking and prioritization
- Tracking documents
- Flexible
- Copying medical records
- Customer service orientation
- Organization and efficiency
- Transferrable Skills
- Insurance verification
- Updating stakeholders
- Patient registration
- Permit applications
- Time management
- Attention to detail
- Clear communication
- Adaptability and flexibility
- Team collaboration
- Verbal and written communication
- Deadline management
- Microsoft office
- Team leadership
- Phone and email etiquette
- Handling complaints
- Coaching and mentoring
- Customer service management
- Employee supervision
- Administration and operations
- Workflow optimization
- Support services
- New hire orientation
- Goal setting
- Quality assurance
- Workflow planning
- Appointment scheduling
- Team leadership
- Phone and email etiquette
- Handling complaints
- Coaching and mentoring
- Customer service management
- Employee supervision
- Administration and operations
- Workflow optimization
- Support services
- New hire orientation
- Goal setting
- Quality assurance
- Workflow planning
- Appointment scheduling
- Team leadership
- Phone and email etiquette
- Handling complaints
- Coaching and mentoring
- Customer service management
- Employee supervision
- Administration and operations
- Workflow optimization
- Support services
- New hire orientation
- Goal setting
- Quality assurance
- Workflow planning
- Appointment scheduling
Document management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
HR Services Coordinator
Al Tayer Group / Joint Venture Companies such as Gucci/Balenciaga/Emilio Zegna/YSL/Loro Piana/AMC
10.2017 - 09.2024
HR Services Assistant (Onboarding /Off Boarding/Payroll Assistant/)
Al Tayer Group
08.2013 - 10.2017
Cashier / Admin Clerk
Al Tayer Group – Armani Junior The Dubai Mall
08.2009 - 07.2013
Team Leader /Head Coach
Kuwait Food Company Americana / TGI Fridays
04.2007 - 10.2009
Cashier /Service Crew
Charley's Grilled Sub Al Madani Group of Companies
10.2006 - 02.2007
Bachelor of Business Administration - Management
University of the East
Primary - undefined
Teodoro R. Yangco Elementary School
Associate of Science - Certified Nursing Assistant
Filipino Academy - UK
Secondary -
Dr. Juan G. Nolasco High School
Certification
- First Aid Certification
- Certified Nursing Assistant (CNA)
- Basic Life Support Certification (BLS)
- CPR/AED Certification
- Dubai Driver's License
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 10 staff members.
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Work-life balanceCompany CultureFlexible work hoursHealthcare benefitsPaid sick leaveStock Options / Equity / Profit SharingQuote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Software
HCM
Taleo Integration
Esmart
JDE
Connect System
Languages
English
Advanced (C1)
Similar Profiles
Roopa KurianRoopa Kurian
H.R. Executive at Kering (Gucci, Bottega Veneta, YSL, Balenciaga, Boucheron, Alexander McQueen, Kering Corporate, Kering LGI, Kering Eyewear)H.R. Executive at Kering (Gucci, Bottega Veneta, YSL, Balenciaga, Boucheron, Alexander McQueen, Kering Corporate, Kering LGI, Kering Eyewear)
Gianluca BariselliGianluca Bariselli
Logistics Coordinator at Loro Piana SpaLogistics Coordinator at Loro Piana Spa
Hisham RamadanHisham Ramadan
Sales & Operations Supervisor at Loro PianaSales & Operations Supervisor at Loro Piana