Joanne Yap

• Provided strong support to sales team managing quotations.

• Procuring freight rates and all other charges in order to prepare customer’s quotation request.

• Developed strong client relationships through prompt communication and excellent service quality.

• Ensured timely deliveries to clients' satisfaction while maintaining clear communication channels between internal departments.

• Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns to ensure ongoing customer satisfaction and resolve any complaints.

• Work with related parties including customers, overseas agents, vendors and operations for all shipment coordination

• Maintain and update SOPs and contact matrix

Main focus on handling named accounts in semiconductor sector, specializing in project cargoes.

Full fledge shipment execution of various export modules (LCL/FCL/Cross Border etc).

• Provide support to SEA Regional Ocean procurement team in handling pricing and routing to local sales team and overseas offices/agents.

• Managed complex shipments, ensuring timely execution and customer satisfaction with attention to detail and engage in proactive communication with all level of personnel within and outside of Morrison network.

• Provided exceptional customer support throughout the entire shipping process by addressing inquiries promptly and effectively resolving any concerns or issues that arose during transit periods.

• Facilitated required Customs Filing requirements (eg FMC, ISF, AMS), ensuring compliance with US Customs and international regulations.

• Prepared and submitted weekly reports on import and export KPI/EDI and Revenue activity to management.

• Oversaw cargo claims to investigate and resolve loss or damage issues during transit.

• Maintained accurate records of all shipments using specialized software programs designed for logistics management purposes and ensuring KPI accuracy goals are met.

• Provided strong support to sales team managing quotations and tender management. Improved sales team productivity, coordinating schedules and appointments for potential sales leads.

• Procuring freight rates and all other charges in order to prepare customer’s quotation request.

• Developed strong client relationships through prompt communication and excellent service quality.

• Ensured timely deliveries to clients' satisfaction while maintaining clear communication channels between internal departments.

• Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns to ensure ongoing customer satisfaction and resolve any complaints.

• Work with related parties including customers, overseas agents, vendors and operations for all shipment coordination and executed operations for various shipment modules - Air, Sea LCL/FCL, Road Transportation etc.

• Maintain and update SOPs, contact matrix, and transport mapping

• Provided strong support to sales team managing quotations and tender management. Improved sales team productivity, coordinating schedules and appointments for potential sales leads.

• Procuring freight rates and all other charges in order to prepare customer’s quotation request.

• Developed strong client relationships through prompt communication and excellent service quality.

• Ensured timely deliveries to clients' satisfaction while maintaining clear communication channels between internal departments.

• Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns to ensure ongoing customer satisfaction and resolve any complaints.

• Work with related parties including customers, overseas agents, vendors and operations for all shipment coordination and executed operations for various shipment modules - Air, Sea LCL/FCL, Road Transportation etc.

• Maintain and update SOPs, contact matrix, and transport mapping

Main focus on handling named accounts that specializes in the production and distribution of raw materials to FGs and electronic/technologies.

Full fledge shipment execution of various import/export modules

(LCL/FCL/Cross Border etc) involving LC, DG etc.

• Prepared accurate shipping documents such as bills of lading, customs documentations & certificates of origin to facilitate smooth customs clearance processes.
• Assisted clients in navigating & facilitated required documentation to manage customs clearance procedures, offering guidance on required documentation and regulatory requirements as needed.
• Managed a high volume of shipments daily, prioritizing tasks effectively to meet tight deadlines without compromising quality or accuracy.
• Ensured compliance with import/export regulations, avoiding costly penalties or delays due to non-compliance issues & managing KPIs.