Jiaqi Chong
Summary
Dynamic Senior Customer Service Executive with proven expertise at Laticrete South East Asia Pte Ltd, excelling in customer service excellence and problem-solving. Recognized for enhancing customer satisfaction through effective communication and collaboration across departments, while consistently delivering timely resolutions and fostering a positive work environment.
Qualified Senior Customer Service Executive with proven track record in managing high-volume customer interactions and resolving complex issues. Successfully led initiatives to improve customer satisfaction and streamline service processes. Demonstrated proficiency in team leadership and problem-solving abilities.
Overview
5
5
years of professional experience
Work History
Senior Customer Service Executive
Laticrete South East Asia Pte Ltd
01.2023 - 02.2025
- Informed customers of sales promotions and services, warranties or terms of sale and refunds or exchanges.
- Answered multi-line phones and used active listening skills to assess client's issues and challenges.
- Served as a liaison between the Customer Service team and other departments, fostering collaboration and open communication to best serve our customers.
- Promoted a positive work environment by consistently demonstrating leadership skills, empathy, and professionalism towards both customers and colleagues.
- Responded to customer inquiries and queries to provide thorough and speedy resolutions.
Customer Service Sales Coordinator
Solex Logistics (S) Pte Ltd
06.2020 - 12.2022
- Communicated proactively with sales staff regarding order status updates or any potential issues that may impact delivery timelines.
- Analyzed customer feedback to identify areas for improvement within the department, implementing changes accordingly.
- Worked closely with other departments such as marketing and finance to create comprehensive proposals that met client requirements.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns.
- Coordinated logistics for product deliveries, ensuring timely arrival and customer satisfaction.
Education
No Degree - Mechatronics
ITE College West
Singapore 01-2015
Skills
- Customer service
- Quote preparation
- Customer service documentation
- Billing and payment
- Order confirmation
- Order status reviews
- Teamwork
- Teamwork and collaboration
- Problem-solving skills
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Calm and professional under pressure
- Computer skills
- Excellent communication
- Reliability
- Understanding customer needsy
- Customer service excellencei
Timeline
Senior Customer Service Executive
Laticrete South East Asia Pte Ltd
01.2023 - 02.2025
Customer Service Sales Coordinator
Solex Logistics (S) Pte Ltd
06.2020 - 12.2022
No Degree - Mechatronics
ITE College West
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