Jia Hui Sim

Middle Office - Cash Management

• Validate client's instructions that are related to Cash transactions such as Telegraphic Transfer, Internal Transfer and Fixed Deposit.
• Ensure that control processes such as signature verification, necessary approval are obtained according to the authority grid and first level call back are properly performed before sending the transactions to Operations by cutoff times.
• Perform independent call back to validate the authenticity of client's instruction.
• Manage exception handlings by closely engaging Front Office, Risk Management and Product Management to ensure that they are processed within policy parameters and acceptable risk appetite.
• Act as a single contact point for any enquiries or clarification between Front Office/Back Office.

Settlements

• Processing and managing the risks relating to life cycle of derivatives within the Securities function.
• Ensuring efficiency and productivity in delivering quality services to clients.
• Working closely with colleagues to provide clients with technical expertise and solutions, in a comprehensive, timely and accurate manner.
• Proactively manages and resolves discrepancies relating to the functions performed with internal (reconciliations) and external (custodians/counterparties/clients) teams.
• Drives and implements process enhancement and improvements.

Account Maintenance and Documentation

• Ensure proper maintenance in opening/closing/updating and complete documentation of customer accounts including coordinating with other departments and relevant authorities with respect to cash accounts and account with agents.
• Ensure follow up actions are taken on outstanding documentations received from Sales/Implementation Team.
• Ensure customers' account documentation and the Department's transactional documents are effectively managed for control as well as retrieval purposes.
• Ensure quality and timeliness of service to customers to retain business relationships and attract new customers.
• Ensure operations are within guidelines and in compliance with regulatory requirement such as Stock Exchange Rules and Regulations and within the Bank's established procedures.
• Constantly monitor, review and improve operational procedures, workflows and controls to strive for efficiencies of time and costs, increase productivity, prevent frauds and avoid losses to the Bank.
• Ensure controls are effectively exercised over all operational procedures to avoid losses to the Bank due to errors, omissions or frauds.
• Provide governance to outsourcing team to ensure the quality and timeliness of service is rendered to the customers.
• Provided assistance with preparation of project-related reports and presentations.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
• Adhered to established schedules by facilitating work quality and timely delivery.
• Completed multiple tasks simultaneously to optimize project completion.
• Worked with senior leadership to complete complex projects on time and within budget.
• Account Maintenance and Documentation
• Project Management