Rafiqul Islam
Project Manager
Summary
Dynamic Project Manager with a proven track record at Rows & Columns Pte Ltd, adept at strategic planning and risk management. Successfully led multiple projects, enhancing client relations and optimizing resource allocation. Recognized for mentoring junior team members and fostering a collaborative environment, ensuring project success and stakeholder satisfaction.
Overview
1
1
Certification
1
1
Language
17
17
years of professional experience
Work History
Manager
Steadybilt co. Pte Ltd
Singapore, 22A Beatty Road s(209948)
02.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Operation manager
Rows & columns Pte Ltd
Singapore, 48 Toh Guan Road East #07-150 s(608586).
11.2016 - 02.2023
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
- Collaborated with executive leadership on strategic planning initiatives to drive business growth.
- Developed comprehensive training programs for staff, enhancing team performance and skill sets.
- Implemented risk assessment procedures to minimize potential disruptions across all areas of operation.
- Oversaw supply chain management, ensuring timely delivery of products and services to customers.
- Managed vendor relationships, negotiating contracts for maximum value and efficiency.
- Enhanced team productivity with implementation of agile methodologies, significantly reducing project turnaround times.
- Improved inventory accuracy and warehouse organization through adoption of advanced tracking systems and storage solutions.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Coordinating Manager
Team bldg & & M&E Services Pte Ltd
Singapore, 233 Bukit Batok East Ave 5#01-49 s(650233).
05.2010 - 08.2016
- Developed robust reporting systems that provided real-time insights into project statuses, supporting data-driven decision-making processes.
- Collaborated with various departments for seamless integration of projects, ensuring smooth transitions between stages and reducing bottlenecks.
- Implemented risk management strategies for mitigating potential obstacles in projects while maintaining focus on core objectives.
- Managed cross-functional teams for successful project completion, ensuring timely delivery and high-quality results.
- Facilitated the resolution of complex issues by employing critical thinking skills and engaging in collaborative problem-solving with team members.
- Reviewed budget allocations on a regular basis to monitor financial health of the department and make necessary adjustments as needed.
Coordinating Supervisor
Dymax sanitary & plumbing contractor Pte Ltd
Singapore, 50 Serangoon north Ave 4 #03-18 s(555856).
03.2008 - 03.2010
- Championed change initiatives that fostered innovation, adaptability, and continuous improvement within the organization.
- Established a positive work environment by promoting collaboration, open communication, and mutual respect among team members.
- Increased customer satisfaction by addressing concerns promptly and implementing feedback-driven improvements.
- Collaborated with cross-functional teams to ensure seamless integration of efforts in achieving organizational objectives.
- Completed projects within deadlines through effective time management and prioritization of tasks.
Education
Advanced Diploma - Construction Management
GSTM
06.2022
Specialist Diploma In Civil Engineering & Construc - Construction Management
GSTM
03.2016
Higher Secondary Certification - Humanities
Sreepur College
Bangladesh 09.2004
Secondary Schools Certificate - Science Education
Sreepur Pilot High School
Bangladesh 07.2001
Skills
Project management
Project planning and development
Project tracking
Strategic planning
Risk management
Schedule management
Work flow planning
Technical support
Cost control
Client relations
Document management
Data analysis
Customer relations
Budgeting and forecasting
Contract management
Productivity improvement
Scope management
Root-cause analysis
Resource allocation
Project scope
Staff management
Relationship building
Budget control
Business analysis
Project scope analysis
Project closure
Procedure development
Project estimation and bidding
Processes and procedures
Advanced problem solving
Construction management
Performance evaluations
Data review
Cost reduction and containment
Customer relations specialist
Influencing skills
Budget administration
Functional & business requirements
Meeting facilitation
Project regulations
Software development lifecycle
Contract development
Critical design review
Project recovery
Commercial construction experience
Lean manufacturing and design
Roofing
Drywalling
Planning and scheduling
Progress reporting
Deliverable tracking
Verbal and written communication
Mergers and acquisitions
Budget development and adherence
Feasibility analysis
Multi-unit operations management
Certification
Higher secondary
Timeline
Manager
Steadybilt co. Pte Ltd
02.2023 - Current
Operation manager
Rows & columns Pte Ltd
11.2016 - 02.2023
Coordinating Manager
Team bldg & & M&E Services Pte Ltd
05.2010 - 08.2016
Coordinating Supervisor
Dymax sanitary & plumbing contractor Pte Ltd
03.2008 - 03.2010
Higher secondary
09-2004
Advanced Diploma - Construction Management
GSTM
Specialist Diploma In Civil Engineering & Construc - Construction Management
GSTM
Higher Secondary Certification - Humanities
Sreepur College
Secondary Schools Certificate - Science Education
Sreepur Pilot High School