Rafiqul Islam
Project Manager
Summary
Dynamic Project Manager with a proven track record at Rows & Columns Pte Ltd, adept at strategic planning and risk management. Successfully led multiple projects, enhancing client relations and optimizing resource allocation. Recognized for mentoring junior team members and fostering a collaborative environment, ensuring project success and stakeholder satisfaction.
Overview
1
1
Certification
1
1
Language
17
17
years of professional experience
Work History
Manager
Steadybilt co. Pte Ltd
Singapore, 22A Beatty Road s(209948)
02.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Operation manager
Rows & columns Pte Ltd
Singapore, 48 Toh Guan Road East #07-150 s(608586).
11.2016 - 02.2023
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
- Collaborated with executive leadership on strategic planning initiatives to drive business growth.
- Developed comprehensive training programs for staff, enhancing team performance and skill sets.
- Implemented risk assessment procedures to minimize potential disruptions across all areas of operation.
- Oversaw supply chain management, ensuring timely delivery of products and services to customers.
- Managed vendor relationships, negotiating contracts for maximum value and efficiency.
- Enhanced team productivity with implementation of agile methodologies, significantly reducing project turnaround times.
- Improved inventory accuracy and warehouse organization through adoption of advanced tracking systems and storage solutions.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Coordinating Manager
Team bldg & & M&E Services Pte Ltd
Singapore, 233 Bukit Batok East Ave 5#01-49 s(650233).
05.2010 - 08.2016
- Developed robust reporting systems that provided real-time insights into project statuses, supporting data-driven decision-making processes.
- Collaborated with various departments for seamless integration of projects, ensuring smooth transitions between stages and reducing bottlenecks.
- Implemented risk management strategies for mitigating potential obstacles in projects while maintaining focus on core objectives.
- Managed cross-functional teams for successful project completion, ensuring timely delivery and high-quality results.
- Facilitated the resolution of complex issues by employing critical thinking skills and engaging in collaborative problem-solving with team members.
- Reviewed budget allocations on a regular basis to monitor financial health of the department and make necessary adjustments as needed.
Coordinating Supervisor
Dymax sanitary & plumbing contractor Pte Ltd
Singapore, 50 Serangoon north Ave 4 #03-18 s(555856).
03.2008 - 03.2010
- Championed change initiatives that fostered innovation, adaptability, and continuous improvement within the organization.
- Established a positive work environment by promoting collaboration, open communication, and mutual respect among team members.
- Increased customer satisfaction by addressing concerns promptly and implementing feedback-driven improvements.
- Collaborated with cross-functional teams to ensure seamless integration of efforts in achieving organizational objectives.
- Completed projects within deadlines through effective time management and prioritization of tasks.
Education
Advanced Diploma - Construction Management
GSTM
06.2022
Specialist Diploma In Civil Engineering & Construc - Construction Management
GSTM
03.2016
Higher Secondary Certification - Humanities
Sreepur College
Bangladesh 09.2004
Secondary Schools Certificate - Science Education
Sreepur Pilot High School
Bangladesh 07.2001
Skills
Project management
Certification
Higher secondary
Timeline
Manager
Steadybilt co. Pte Ltd
02.2023 - Current
Operation manager
Rows & columns Pte Ltd
11.2016 - 02.2023
Coordinating Manager
Team bldg & & M&E Services Pte Ltd
05.2010 - 08.2016
Coordinating Supervisor
Dymax sanitary & plumbing contractor Pte Ltd
03.2008 - 03.2010
Higher secondary
09-2004
Advanced Diploma - Construction Management
GSTM
Specialist Diploma In Civil Engineering & Construc - Construction Management
GSTM
Higher Secondary Certification - Humanities
Sreepur College
Secondary Schools Certificate - Science Education
Sreepur Pilot High School
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