JEREMY YUN KIT CHENG
Kampong Punggol
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Overview
3
3
years of professional experience
Work History
Senior Guest Service Assistant
Far East Organization
11.2022 - Current
- Streamlined check-in and check-out processes for increased efficiency and reduced wait times.
- Supported event planning efforts by coordinating logistics and assisting in setup as needed.
- Assisted guests with special requests, ensuring their needs were met promptly and accurately.
- Facilitated clear communication between different departments to optimize overall guest service quality.
Front Office Assistant
Genting Highland Berhad
01.2021 - 10.2022
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
Education
Diploma - Business Mangement & Operation Strategy
UTM SPACE
Malaysia02.2024
SPM -
SMK MANTIN
MALAYSIA12.2017
Skills
- Microsoft Office
- Guest Relations
- Complaint Handling
- First Aid Training
- Computer Skills
- Lost and Found Management
- Documentation And Reporting
- Guest Orientation
- Training and mentoring
Languages
English
Advanced (C1)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Malay
Advanced (C1)
Chinese (Cantonese)
Advanced (C1)
Timeline
Senior Guest Service Assistant
Far East Organization
11.2022 - Current
Front Office Assistant
Genting Highland Berhad
01.2021 - 10.2022
Diploma - Business Mangement & Operation Strategy
UTM SPACE
SPM -
SMK MANTIN
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