Daniel Suriyaraaj S/0 Thanaraj
Summary
Proactive Senior Guest Service Assistant with extensive experience in enhancing guest experiences through personalized service and effective problem-solving. Skilled in guest relations, complaint handling, and concierge services. Bringing strong organizational and communication skills to ensure smooth operations and high levels of guest satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Guest Service Assistant
Fareast Hospitality
04.2022 - Current
- Assisted guests with special requests, ensuring their needs were met promptly and accurately.
- Provided personalized recommendations for local attractions, promoting positive guest experiences outside of the establishment.
- Developed strong relationships with repeat customers by remembering preferences and anticipating their needs.
- Communicated effectively with team members to guarantee smooth operations during high-volume periods.
- Trained new Guest Service Assistants on company protocols and best practices, fostering an environment of continuous improvement within the team.
- Supported event planning efforts by coordinating logistics and assisting in setup as needed.
- Conducted regular inventory checks of supplies, placing orders when necessary to avoid stockouts or shortages that could impact service levels.
- Elevated the guest experience by consistently maintaining a professional, welcoming demeanor.
- Handled guest complaints calmly and efficiently, rectifying issues to maintain customer loyalty.
- Maintained clean and organized front desk area, creating a pleasant first impression for arriving guests.
- Handled customer complaints to satisfy and retain guests.
- Created welcoming and comfortable environment for guests.
- Greeted guests upon arrival by providing warm welcome.
- Responded to guest inquiries to maximize guest satisfaction.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Facilitated and coordinated transportation services for guests.
- Provided accurate information regarding local attractions, restaurants and activities.
- Assisted with luggage handling, valet services and concierge services.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Scheduled and confirmed restaurant reservations for guests.
Guest Service Assistant
Fareast Hospitaly
05.2019 - 03.2020
- Maintained clean and organized front desk area, creating a pleasant first impression for arriving guests.
- Handled guest complaints calmly and efficiently, rectifying issues to maintain customer loyalty.
- Conducted regular inventory checks of supplies, placing orders when necessary to avoid stockouts or shortages that could impact service levels.
- Developed strong relationships with repeat customers by remembering preferences and anticipating their needs.
- Supported event planning efforts by coordinating logistics and assisting in setup as needed.
- Enhanced guest satisfaction by swiftly addressing concerns and providing appropriate solutions.
- Provided personalized recommendations for local attractions, promoting positive guest experiences outside of the establishment.
- Trained new Guest Service Assistants on company protocols and best practices, fostering an environment of continuous improvement within the team.
- Handled customer complaints to satisfy and retain guests.
- Elevated the guest experience by consistently maintaining a professional, welcoming demeanor.
- Created welcoming and comfortable environment for guests.
- Greeted guests upon arrival by providing warm welcome.
- Responded to guest inquiries to maximize guest satisfaction.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Assisted guests with variety of services and local attraction information.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Assisted with luggage handling, valet services and concierge services.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Scheduled and confirmed restaurant reservations for guests.
Education
Normal Acedemic Level
BMC International College
Singapore09-2018
Skills
- Microsoft Office
- Baggage handling
- Guest Relations
- Complaint Handling
- Lost and Found Management
- Reservation Management
- Concierge services
- Customer Service
- Computer Skills
Certification
- Singapore Workforce Skills Qualification - Respond To Fire Incident In Workplace 1 - CERT Consultancy Group PTE. LTD - 28 November 2023
- Basic Life Support Certification (BLS) - First AID Course - 3T Safety PTD. LTD - 24 January 2024 ( 2 years till 24 January 2026)
- Singapore Workforce Skills Qualification - Room Reservation Operations Management-2 - ASCOTT International Management (2001) PTE LTD - 14 June 2023
- Singapore Workforce Skills Qualification - Room Housekeeping Operations Management-1 - ASCOTT International Management (2001) PTE LTD - 20 June 2023
- Singapore Workforce Skills Qualification -Sales Delivery-2 - ASCOTT International Management (2001) PTE LTD - 23 June 2023
- Singapore Workforce Skills Qualification - Customer Challenges Management-2 ASCOTT International Management (2001) PTE LTD - 28 June 2023
- Singapore Workforce Skills Qualification - Front Office Operations Management-2 - ASCOTT International Management (2001) PTE LTD - 7 July 2023
- Singapore Workforce Skills Qualification -Tourism Promotion-2 - ASCOTT International Management (2001) PTE LTD - 15 December 2023
- Singapore Workforce Skills Qualification - Higher Certificate In Hotel And Accommodation - ASCOTT International Management (2001) PTD. LTD - 15 December 2023
- Singapore Workforce Skills Qualification - NTUC Learning Hub PTE. LTD - 10 October 2024
Languages
Tamil
Bilingual or Proficient (C2)
English
Advanced (C1)
Malay
Upper intermediate (B2)
Timeline
Senior Guest Service Assistant
Fareast Hospitality
04.2022 - Current
Guest Service Assistant
Fareast Hospitaly
05.2019 - 03.2020
Normal Acedemic Level
BMC International College
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