JENNIFER YAW
Summary
Dedicated with 9 years of experience as a Clinic Assistant in the private healthcare sector, specializing in primary healthcare. Adept at providing quality customer service and administrative support in a high-volume, multicultural clinic setting. Proficient and meticulous in day-to-day operations, employing a systematic approach to managing patients databases, handling inquiries, and managing daily finances, ensuring compliance with organizational protocols, and maintaining patients confidentiality.
Overview
11
11
years of professional experience
Work History
Clinic Executive
Colorectal Practice Pte Ltd
01.2018 - Current
- Help to train and guide clinic assistants
- Inventory stock for medicals and instrument when necessary
- Arrange and scheduling for scopes and surgery
- Oversee administrative tasks such as patient inquiries, calls, emails, and scheduling of appointments
- Maintained patient database accuracy and ensured compliance with data protection regulations
- Engaged patients effectively during initial visits, offering support and care. Proper scheduling of follow-up appointments.
- Support doctors with translation, patient communication, and adherence to chaperone policies
- Managed insurance claims process, including engaging with insurance providers for accurate and timely submission
Clinic Assistant
Rivervale Family Clinic
01.2015 - 01.2018
- Trained and supervised clinic assistant
- Managed day-to-day clinic operations, oversee administrative tasks such as call, email handling, and scheduling of appointments
- Ensured accurate billing, handle insurance claim and co-payment
- Dispensed acute and chronic medications, ensuring clear medication instructions to patients
- Monitored inventory of medical supplies and orders when necessary
- Conducted medical tests including urinalysis, pregnancy tests, and vision tests
- Collected and prepared samples for laboratory testing
- Assisted doctors in procedures such as wound dressing, electrocardiography (ECG), and nebulizer treatments
- Maintained cleanliness of workspace, sterilized medical instruments, and monitored vaccine temperature daily
Admin/Accounts Receptionist
BIOSKIN HOLDINGS PTE LTD
06.2013 - 09.2014
- Liase with supplier for uniforms and badges for retail employees
- Liasing with vendors & courier service
- Consolidate and arrange products deliveries for outlet
- Documentation/ Photocopying/Fax/Mailing
- Submission of Accounts report for all outlets
- Generate sales incentive for Bioskin Sales Therapist
- ETSM Report (Time Attendance)
- Data Entry
Education
Diploma - Retail Management
WSQ
2022
Nitec - Retail Management
ITE College Bishan/AMK (Institute of Technical Education)
2012
GCE 'N' Level -
Compassvale Secondary
2010
PSLE -
Yio Chu Kang
2006
Skills
- Microsoft 365
- Plato
- Clinic Assist
Languages
English
Upper intermediate (B2)
Chinese (Mandarin)
Upper intermediate (B2)
Timeline
Clinic Executive
Colorectal Practice Pte Ltd
01.2018 - Current
Clinic Assistant
Rivervale Family Clinic
01.2015 - 01.2018
Admin/Accounts Receptionist
BIOSKIN HOLDINGS PTE LTD
06.2013 - 09.2014
Diploma - Retail Management
WSQ
Nitec - Retail Management
ITE College Bishan/AMK (Institute of Technical Education)
GCE 'N' Level -
Compassvale Secondary
PSLE -
Yio Chu Kang