Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic
Yue Ting Giselle Liaw

Yue Ting Giselle Liaw

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Detail-oriented team player who is willing to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Clinic Executive

K W Ong Medical Consultancy Pte Ltd
05.2022 - Current
  • Conducted regular meetings with team to discuss issues, concerns and updates.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Identified trends and assessed opportunities to improve processes and execution.
  • Collaborated with back-office team members to facilitate seamless business execution.

Patient Service Officer

Mount Alvernia Hospital
02.2015 - 05.2022
  • Maintained accurate records and full compliance with government regulations and agency guidelines.
  • Addressed patient's complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Coordinated solutions for high volume of patient's inquiries per day while meeting and exceeding performance quotas.
  • Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
  • Referred patients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Administered and tracked client service payments.
  • Facilitated communication between patients and other service providers.
  • Conduct on the job training for the new staffs

Education

BACHELOR OF COMMERCE - MANAGEMENT AND HUMAN RESOURCE MANAGEMENT

Murdoch University
Singapore
2014

Diploma In Biotechnology

Republic Polytechnic
Singapore
2012

Skills

  • Microsoft Office
  • Operations Oversight
  • Staff Motivation
  • Problem Resolution
  • Communication Skills
  • Interpersonal Skills
  • Flexibility
  • Conflict Management

Additional Information

  • Capable to handle frontline and backend operations, as well as enquiries from varies stakeholders.
  • Able to handle feedback and provide service recovery if needed.
  • Capable to perform submission of bills and able to rectify any erroneous claims.

Languages

English
Upper intermediate (B2)
Chinese (Mandarin)
Upper intermediate (B2)

Timeline

Clinic Executive

K W Ong Medical Consultancy Pte Ltd
05.2022 - Current

Patient Service Officer

Mount Alvernia Hospital
02.2015 - 05.2022

BACHELOR OF COMMERCE - MANAGEMENT AND HUMAN RESOURCE MANAGEMENT

Murdoch University

Diploma In Biotechnology

Republic Polytechnic

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Yue Ting Giselle Liaw