Jenn Hui Khong (Harvey)

Customer-focused healthcare, diagnostics, biopharma, industry, lifescience leader with over 15 years of progressive experience in managing customer engagement, field service support, and business development across APAC. Demonstrated success in improving retention, profitability, and service delivery standards. Proven track record in leading cross-functional teams, expanding assay portfolios, resolving escalations, and executing contract compliance in regulated environments. Recognized for exceptional technical knowledge, strategic innovation, and interpersonal skills that foster strong stakeholder relationships.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

• Co-led development and commercialization of Rare Disease NGS and Shrimp Pathogen Digital PCR kits (potential market > SGD 1 million).
• Secured industry-government grant for Proof-of-Concept joint research with external scientists (>SGD 150K).
• Recognized by clients for strong molecular biology knowledge and diagnostic consultation expertise (business growth from SGD 500K to SGD 3 million).
• Established spatial biology and single-cell analysis service as a new revenue stream in SEA (>SGD 100K).
• Maintained positive relationships with key opinion leaders and internal stakeholders across diverse territories.

Team-oriented, pragmatic, and results-driven leader. Highly collaborative in matrix and virtual environments. Praised for stakeholder engagement, service quality focus, and innovative solution provider mindset.