Jeff Ng
Overview
6
6
years of professional experience
Work History
Retail Associate
Culina
09.2023 - 02.2024
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging accordingly to store layout.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Participated in regular inventory audits, identifying discrepancies and ensuring accurate record-keeping practices were followed.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
Retail Associate
Eu Yuan Seng
09.2022 - 09.2022
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Utilized point-of-sale system for efficient transaction processing as well as tracking customer purchase history when applicable.
Call Centre Agent
AIA
10.2018 - 02.2019
- Performed 250 cold calls over an 8 hour shift to assess potential customers’ financial status
- Solicited interest among these customers and arranged appointments on behalf of 2 insurance agents
- Demonstrated empathy and active listening skills to customers
- Inspired a team of 3 agents to perform their best in return for management rewards once targets were achieved.
Cashier
BHG Department Store
11.2017 - 12.2017
- Operated point-of-sale terminals to efficiently input customers orders, swipe credit cards and enter cash amounts received
- Performed excellent customer service at a 3 level department store
- Maintained cleanliness of the store level.
Education
Diploma in Customer Experience Management with Business - Hospitality
Republic Polytechnic
04.2024
Higher Nitec in Service Management -
Institute of Technical Education
Nitec in Business Services -
Institute of Technical Education
12.2017
Teck Whye Secondary School
Singapore2015
Skills
- Customer Engagement
- Reliability
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Critical Thinking
Accomplishments
- Good Progress Award – Teck Whye Secondary School
- Edusave Certificate of Academic Achievement 2017 - ITE
- Edusave Certificate of Academic Achievement 2022 - Republic Polytechnic
Leadership Experience
Teck Whye Secondary School, 2012-2015, Badminton Team - Player, Played and completed as a doubles team for 3 years in inter-school competitions, Coached juniors in weekly sessions to ensure accuracy of techniques
References
Available upon request
Timeline
Retail Associate
Culina
09.2023 - 02.2024
Retail Associate
Eu Yuan Seng
09.2022 - 09.2022
Call Centre Agent
AIA
10.2018 - 02.2019
Cashier
BHG Department Store
11.2017 - 12.2017
Diploma in Customer Experience Management with Business - Hospitality
Republic Polytechnic
Higher Nitec in Service Management -
Institute of Technical Education
Nitec in Business Services -
Institute of Technical Education
Teck Whye Secondary School
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