Salamah Al- Ameenah A'bdassalam

I am a retail associate of 17 years of experience of cashiering and serving customers with the help they need. We also have to do stock checking, house keeping, gift wrapping for the customer. And also any jobs give by our supervisor and managers. I am more efficient in cashiering role as I have been doing it for nine years before the conversion, meaning now all staff have to do double or more roles. We also have targets that we have to achieve. Now I am a retail specialist which was given this title since last year July, that I have to work with buyer to discuss what is market trend now and what we need more to assist customers with sales in the store. These are some of the job scopes I need to do:

*Handled returns and exchanges professionally, ensuring customer satisfaction remained a priority during these interactions.

*Increased sales revenue by promoting store promotions and upselling products. *Provided exceptional customer service, resulting in numerous positive reviews and repeat business.

*Resolved customer complaints with professionalism and empathy, maintaining positive relationships.

*Maintained up-to-date knowledge of store sales, payment policies and security standards.

*Built customer loyalty and retention by delivering excellent shopping experiences. *Performed cash, card, and check transactions to complete customer purchases.

*Stocked merchandise, clearly labeling items, and arranging according to size or color .

*Managed efficient cash register operations.

• Promoted a welcoming atmosphere by greeting patients upon arrival, quickly addressing their needs, and answering questions clearly.
• Assisted patients with insurance verification, ensuring accurate billing and prompt payment processing.
• Contributed to a positive work environment by effectively collaborating with medical staff and other departments.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.
• Answered incoming calls, scheduled appointments and filed medical records.