Hardworking and passionate seeker with organizational skills eager to secure entry-level passenger service role. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Customer Service Agent (Internship)
Dnata Singapore
03.2023 - 07.2023
Assigned to Cebu Pacific Air (5J)
Serve large volume of passengers every day with positive attitude during flight check-in.
Addressed customer concerns such as VISA checks or self-check-in counters by providing customer service.
Gate duties such as Boarding and Disembarking of passengers, delay management, disruption management for various airlines under dnata
Crew Handling of layover crew by escorting them from gate to the hotel or hotel to gate
Retail Associate (Part Time)
UNIQLO Co., Ltd
10.2020 - 12.2021
Greeted customers, helped locate merchandise, and suggested suitable options.
Maintained clean sales floor and straightened and faced merchandise.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Helped customers complete purchases, locate items, and join reward programs.
Used POS system to process sales, returns, online orders, and gift card activations.
Admin (Internship)
Systematic Holdings
10.2020 - 12.2021
Gathering equipment data such as Gas and Water flow of the equipment’s daily to ensure they are running fine and report to management
Assigned with task given by upper management to calculate and present solution on how the company will benefit from having an in-house gas and oil bump
Handle simple electrical component process lin
Collaborated with senior management on new initiatives to build confidence.
Retail Associate (Part Time)
Victorian Territory
01.2018 - 06.2020
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Assisted the management with stock plannings, stock keeping, sales target and daily operations
Recommended complementary purchases to customers, increasing revenue.
Guest Relation Officer (Internship)
Jet Quay Pte Ltd (CIP)
07.2018 - 11.2018
Gained general knowledge on Changi Airport flight operations and CIP Terminal
Provided company’s standard passenger/escort service to CIP passengers departing and arriving in Singapore through the private terminal
Demonstrated empathy and problem-solving skills when passengers concern or problems regarding their flights
Applied prompt operations knowledge and skills on boarding passes, departure and arrival escort services, flight check in, ICA arrival procedure
Allocation and set up of the terminal lounge buffet corner
Purple Parade 2022, 10/29/22, Student Volunteer Participant (RP), Participate in the solidary marching to support People with Disabilities
Citizen’s Panel on Youth’s Mental Health, 03/19/22, 04/16/22, Student Volunteer Participant (RP), Organized by IPS (LKY School of Public Policy, NUS) and Republic Polytechnic on the topic of Youth’s Mental wellbeing and how as a community improve mental health and mental resilience among youths in Singapore., Working in mini groups each session to tackle on what are the causes of youth mental stress, environmental matters and influences, Team player and Representative of the team to present business idea/solution to stakeholders
Air Scout (CCA), 01/01/17, 12/30/18, EXCO (Secretary), Leadership role awarded by Lecturers in charge of the CCA and only female in the EXCO team, Organize and run weekly CCA session with the EXCO team, Involved in discussions regarding the improvement of the programme and club, Lead the new members in Airmanship Program, Attended and participated in events held by Singapore Airshow 2018, VIA Projects: Cleaning of houses for the elderly, Raising funds for SPCA, Scouts leaders for China Exchange Program students (Middle School)
Customer Service Agent (Cross Trade) Internship at Infreight Logistics Sdn BhdCustomer Service Agent (Cross Trade) Internship at Infreight Logistics Sdn Bhd