Summary
Overview
Work History
Education
Skills
Linkedin Profile Url
Personal Email
Summary Of Key Skills
Languages Written
Volunteer Experience
References
Timeline
Generic

Jasmine Tan

Summary

Hardworking and passionate seeker with organizational skills eager to secure entry-level passenger service role. Ready to help team achieve company goals.

Overview

6
6
years of professional experience

Work History

Customer Service Agent (Internship)

Dnata Singapore
03.2023 - 07.2023
  • Assigned to Cebu Pacific Air (5J)
  • Serve large volume of passengers every day with positive attitude during flight check-in.
  • Addressed customer concerns such as VISA checks or self-check-in counters by providing customer service.
  • Gate duties such as Boarding and Disembarking of passengers, delay management, disruption management for various airlines under dnata
  • Crew Handling of layover crew by escorting them from gate to the hotel or hotel to gate

Retail Associate (Part Time)

UNIQLO Co., Ltd
10.2020 - 12.2021
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Used POS system to process sales, returns, online orders, and gift card activations.

Admin (Internship)

Systematic Holdings
10.2020 - 12.2021
  • Gathering equipment data such as Gas and Water flow of the equipment’s daily to ensure they are running fine and report to management
  • Assigned with task given by upper management to calculate and present solution on how the company will benefit from having an in-house gas and oil bump
  • Handle simple electrical component process lin
  • Collaborated with senior management on new initiatives to build confidence.

Retail Associate (Part Time)

Victorian Territory
01.2018 - 06.2020
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Assisted the management with stock plannings, stock keeping, sales target and daily operations
  • Recommended complementary purchases to customers, increasing revenue.


Guest Relation Officer (Internship)

Jet Quay Pte Ltd (CIP)
07.2018 - 11.2018
  • Gained general knowledge on Changi Airport flight operations and CIP Terminal
  • Provided company’s standard passenger/escort service to CIP passengers departing and arriving in Singapore through the private terminal
  • Demonstrated empathy and problem-solving skills when passengers concern or problems regarding their flights
  • Applied prompt operations knowledge and skills on boarding passes, departure and arrival escort services, flight check in, ICA arrival procedure
  • Allocation and set up of the terminal lounge buffet corner
  • Attended Changi’s Group Bootcamp for training

Education

Diploma in Aviation Management
01.2024

Higher Nitec in Engineering with Business
01.2021

Nitec in Aerospace Avionics
01.2019

Skills

    GoNow & Navitaire Trained

    Customer Service Skills

Linkedin Profile Url

https://www.linkedin.com/in/jasmine-tan-58722b212/

Personal Email

21035607@myrp.edu.sg

Summary Of Key Skills

  • Management Skill
  • Microsoft Application Skills
  • GoNow System Trained
  • Navitaire System Trained

Languages Written

English

Volunteer Experience

  • Purple Parade 2022, 10/29/22, Student Volunteer Participant (RP), Participate in the solidary marching to support People with Disabilities
  • Citizen’s Panel on Youth’s Mental Health, 03/19/22, 04/16/22, Student Volunteer Participant (RP), Organized by IPS (LKY School of Public Policy, NUS) and Republic Polytechnic on the topic of Youth’s Mental wellbeing and how as a community improve mental health and mental resilience among youths in Singapore., Working in mini groups each session to tackle on what are the causes of youth mental stress, environmental matters and influences, Team player and Representative of the team to present business idea/solution to stakeholders
  • Air Scout (CCA), 01/01/17, 12/30/18, EXCO (Secretary), Leadership role awarded by Lecturers in charge of the CCA and only female in the EXCO team, Organize and run weekly CCA session with the EXCO team, Involved in discussions regarding the improvement of the programme and club, Lead the new members in Airmanship Program, Attended and participated in events held by Singapore Airshow 2018, VIA Projects: Cleaning of houses for the elderly, Raising funds for SPCA, Scouts leaders for China Exchange Program students (Middle School)


References

Available upon request

Timeline

Customer Service Agent (Internship)

Dnata Singapore
03.2023 - 07.2023

Retail Associate (Part Time)

UNIQLO Co., Ltd
10.2020 - 12.2021

Admin (Internship)

Systematic Holdings
10.2020 - 12.2021

Guest Relation Officer (Internship)

Jet Quay Pte Ltd (CIP)
07.2018 - 11.2018

Retail Associate (Part Time)

Victorian Territory
01.2018 - 06.2020

Diploma in Aviation Management

Higher Nitec in Engineering with Business

Nitec in Aerospace Avionics
Jasmine Tan