Mary Ann De Los Santos
Singapore
Summary
Throughout 8 years, I have acquired valuable work experience in the Aviation Industry, I have demonstrated my commitment to providing exceptional service that consistently exceeds customer expectations, thereby ensuring a pleasant and memorable travel experience. Possessing outstanding verbal and written communication skills, as well as a high level of patience and understanding, particularly in challenging circumstances, I strive to make passengers feel valued and supported. My in-depth knowledge of airlines' policies, procedures, and regulations equips me to offer accurate information and assistance to passengers effectively and efficiently.
Overview
10
10
years of professional experience
1
1
Certification
Work History
SENIOR PASSENGER SERVICE AGENT
SAT'S LTD
07.2023 - Current
- Changi Airport , Singapore
- Handling Royal Brunei, Vietnam Airlines, Air Canada, Air India, Air India Express, Ethiopian Airlines, Biman Bangladesh Airlines, Saudi Arabian Airlines, Thai Airways, Philippine Airlines
- Deal with Passenger flight queries, verify travel documents.
- Checking Passengers in, tagging baggage and providing Boarding passes
- Facilitate boarding and deplaning
- Escort and Assist VIP passenger
CORPORATE TRAVEL COSULTANT
EXL SERVICES PHILIPPINES INC.
02.2022 - 05.2023
- Thru AMEX- GLOBAL BUSINESS TRAVEL
- Provide Professional Support for client incoming telephone calls
- Prepare domestic and International Travel Arrangements for customer's Air, Rail, Car and Hotel Reservations
- Resolve travel issues, complaints and Refunds
- Interact with travel arranger, Traveler and Travel Manager
LEAD CUSTOMER SERVICE AGENT
CEBU PACIFIC AIR INC.
09.2015 - 05.2018
- Thru TOPSERVE SERVICES SOLUTION INC.
- Dealing with passengers inquiries about flight departures and arrivals
- Checking in Passenger, tagging baggage and providing Boarding passes
- Facilitate boarding and deplaning
- Book and Issue ticket for Non Revenue and Go- Show passenger.
- Collect excess baggage using Skyspeed system.
CUSTOMER SERVICE REPRESENTATIVE (WELLCARE ACCOUNT)
TELEPERFORMANCE PHILIPPINES
10.2014 - 04.2015
- Handles Inbound and outbound calls
- Resolves customer questions and issues
Education
Bachelor of Science - Tourism Management
Access Computer and Technical College
Metro Manila01.2014
Skills
- Good Oral and Written Communication Skills
- Computer Literate
- Navitaire, Sabre, Gonow and CM-Althea system Trained
- Flexible and able to adapt to new working environment
- Hardworking
- Honest
- Trustworthy
Personal Information
- Age: 33
- Place of Birth: Canlaon city, Negros Oriental
- Height: 5'3"
- Weight: 121 lbs
- Date of Birth: 03/06/91
- Gender: Female
- Marital Status: Single
- Religion: Roman Catholic
Certification
- How to be a flight Attendant ( Phillipine Airlines - Manila, Philippines)
- Ticketing and Reservations- Sabre Sytem (Pan pacific Travel Agency Inc - Manila, Philippines
- First class Service Award - Top travel Consultant (EXL Services Philippines- Manila Philippines)
Languages
English
Advanced (C1)
Tagalog
Bilingual or Proficient (C2)
Cebuano
Bilingual or Proficient (C2)
Timeline
SENIOR PASSENGER SERVICE AGENT
SAT'S LTD
07.2023 - Current
CORPORATE TRAVEL COSULTANT
EXL SERVICES PHILIPPINES INC.
02.2022 - 05.2023
LEAD CUSTOMER SERVICE AGENT
CEBU PACIFIC AIR INC.
09.2015 - 05.2018
CUSTOMER SERVICE REPRESENTATIVE (WELLCARE ACCOUNT)
TELEPERFORMANCE PHILIPPINES
10.2014 - 04.2015
Bachelor of Science - Tourism Management
Access Computer and Technical College
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